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Minnesota Department of Human Services Child Care Assistance Program (CCAP) Policy Manual
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11.9.3 Complaints against LNL Providers

ISSUE DATE: 04/2007

Report immediately but no longer than 24 hours after receiving a complaint from a participant concerning the health or safety of children under the care of a Legal Non-licensed (LNL) provider.

Report the complaint to:

Your county’s child protection agency if the participant alleges child maltreatment. Maltreatment is:

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Physical abuse.

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Neglect.

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Sexual abuse.

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Mental injury.

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Threatened injury.

Your county’s public health agency if the participant alleges danger to public health due to:

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Communicable disease.

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Unsafe water supply.

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Sewage or waste disposal.

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Building structures.

Your local law enforcement if the participant alleges criminal activity that may endanger the health or safety of children under care.

Other agencies with jurisdiction to investigate complaints relating to the health and

safety of a child.

Refer to Minnesota Statutes §626.556 for more specific information, definitions and procedures regarding alleged maltreatment.

If the allegations of child maltreatment are substantiated, keep a record of the complaint for

10 years.

If the other types of allegations are substantiated, keep a record of the complaint for 3 years.

When you are notified that a complaint has been substantiated, do not pay Child Care

Assistance to that provider unless the conditions underlying the complaint have been

corrected. Send the provider a notice of termination. See §12.6.9 (Termination Notices – Provider).


LEGAL AUTHORITY

Minnesota Rules 3400.0140 Subp. 6

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