Page posted: 2/21/17
The EIDBI provider agency should develop procedures to:
1. Recruit, hire, train and retain providers who are qualified to meet the cultural and language needs of the people it serves.
2. Conduct, follow up on and document background studies for all direct-contact service providers and volunteers
3. Investigate, report and act on violations of ethical conduct standards
4. Investigate, report, and act on violations of the agency’s data privacy policies (which must be compliant with federal and state laws)
5. Oversee subcontractors and temporary staff
7. Oversee volunteers.
The EIDBI provider agency must have a limited English proficiency (LEP) plan in compliance with Title VI of the Civil Rights Act of 1964, 42 U.S.C. §2000d-7.
The provider agency is responsible to choose where and how background studies are completed.
The provider agency should:
The provider agency should use non-DHS background studies until DHS background studies become available for EIDBI providers.
If the provider agency is certified by DHS to provide children’s therapeutic services and supports (CTSS), it should, to the extent DHS allows, use the same background study process and standards for EIDBI staff as it does for CTSS staff.
If a provider agency uses subcontractors and/or temporary staff (e.g., interns), it should ensure that each meets and maintains compliance with all requirements applicable to the service(s) he or she will provide. Guidelines may include:
If the provider agency use volunteers to provide direct-contact services, it should: