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Minnesota Department of Human Services Community-Based Services Manual (CBSM)
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Case management / Care coordination

Page posted: 10/01/03

Page reviewed: 01/08/10

Page updated: 7/12/13


DHS uses the terms case management, service coordination and care coordination interchangeably throughout this manual. These terms include activities that help people access, coordinate and monitor needed services as they relate to the person’s assessed needs and preferences. Needed services include:

  • • Educational
  • • Medical
  • • Social
  • • Vocational.
  • Case management activities may be provided to or arranged for a person. Activities may include, but are not limited to:

  • • Coordinating services
  • • Developing a service plan based on people’s assessed needs and preferences
  • • Evaluating and monitoring services identified in the service plan
  • • Helping people access needed services
  • • Helping people identify potential service providers
  • • Informing people or their legal representative of service options
  • Case management types

    DHS administers multiple forms of case management. Included in this chapter is information on:

    1. Alternative Care - Under construction
    2. Alternative Care conversion case management
    3. Care Coordination - Under construction
    4. Developmental disabilities (Rule 185)
    5. Relocation Service Coordination (RSC)
    6. Targeted case management for vulnerable adults and adults with developmental disabilities (VA/DD-TCM)
    7. Waiver case management
    8. Other case management:

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