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May 17, 2023 Leeann Metzmaker, Authorized Agent New Challenges, Inc. 4670 Slater Road Eagan, MN 55122 RE: Report No. 202301776 New Challenges-Fernando License Nos. 1071080/1071074 Dear Leeann Metzmaker: CORRECTION ORDER An investigation of New Challenges-Fernando was completed regarding report number 202301776, which alleged violation of Minnesota Statutes, section 626.557, and Minnesota Statutes, Chapter 245D. This maltreatment allegation concerned physical abuse and neglect. The disposition of the investigation report is inconclusive. One violation was noted. VIOLATIONS AND CORRECTION ORDERS The following violation of state and (or) federal laws and rules was observed. Corrective action for the violation is required by Minnesota Statutes, section 245A.06, and is hereby ordered by the Commissioner of Human Services. Failure to correct the violations within the prescribed amount of time may result in fines and/or action against your license, as provided for in Minnesota Statutes, sections 245A.06 and 245A.07. Citation: Minnesota Statutes section 245D.07, subdivision 1a, paragraph (a). Violation: The license holder did not ensure services were provided in response to a person's identified needs, interests, preferences, and desired outcomes as specified in the coordinated service and support plan and the coordinated service and support plan addendum, and in compliance with the requirements of this chapter. License holders providing intensive support services must also provide outcome-based services according to the requirements in section 245D.071. A client’s (C) support plan and support plan addendum included, “[The C] is unable to remain alone in any environment. Staff accompany [the C] to all community activities. [The C] is to remain within visual range and within an arms-length of staff at all times.” On March 14, 2023, information was provided that a staff person (S) left the C unsupervised in a car for about five minutes while the S went into a store. The C was unharmed. Corrective Action Ordered: Correct immediately and maintain compliance with this licensing requirement on a continuing basis throughout the program. If you believe any of the citations are in error, you may ask the Commissioner of Human Services to reconsider the parts of the correction order that you believe to be in error. If you choose to exercise this right, your request for reconsideration must be in writing and received by the Commissioner within 20 calendar days after receipt of this letter. Your request for reconsideration must be sent to: Commissioner Minnesota Department of Human Services c/o Licensing Division PO Box 64242 St. Paul, MN 55164-0242 You must include any and all information, documentation, or other evidence you have to support your request for reconsideration. Please note that a request for reconsideration does not stay any provisions of the correction order. If you have any questions regarding the investigation, contact me immediately. If you have any questions regarding compliance with this Correction Order or applicable rules, contact your licensor, Brittany Raddatz at 651-431-6591. Sincerely,
Beth Virden, Senior Investigator Office of Inspector General Licensing Division 651-431-6572 Enclosure
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