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October 6, 2023 Lisa Thelen, Authorized Agent REM Central Lakes, Inc. 6600 France Avenue South, Suite 350 Edina, MN 55435 RE: Report No. 202306380 REM Central Lakes, Inc.-Hillcrest License No. 1071729/1071691 Dear Lisa Thelen: CORRECTION ORDER An investigation of REM Central Lakes, Inc.-Hillcrest was completed regarding report number 202206380, which alleged violation of Minnesota Statutes, section 626.557, and Minnesota Statutes, Chapter 245D. This maltreatment allegation concerned neglect. The disposition of the investigation report is inconclusive. One violation was noted. VIOLATIONS AND CORRECTION ORDERS The following violation of state and (or) federal laws and rules was observed. Corrective action for the violation is required by Minnesota Statutes, section 245A.06, and is hereby ordered by the Commissioner of Human Services. Failure to correct the violation within the prescribed amount of time may result in fines and/or action against your license, as provided for in Minnesota Statutes, sections 245A.06 and 245A.07. Citation: Minnesota Statutes section 245D.07, subdivision 1a, paragraph (a). Violation: The license holder did not provide services in response to the person's identified needs, interests, preferences, and desired outcomes as specified in the coordinated service and support plan and the coordinated service and support plan addendum. A client’s (C’s) coordinated service and support plan addendum stated that staff persons should bring the C to a doctor or walk-in clinic if s/he refused to stand or walk. On January 13, 2023, the C refused to stand from the floor; however, staff did not seek medical attention from a doctor or walk-in clinic until January 16, 2023. Corrective Action Ordered: Correct immediately and maintain compliance with this licensing requirement on a continuing basis throughout the program. If you believe any of the citations are in error, you may ask the Commissioner of Human Services to reconsider the parts of the correction order that you believe to be in error. If you choose to exercise this right, your request for reconsideration must be in writing and received by the Commissioner within 20 calendar days after receipt of this letter. Your request for reconsideration must be sent to: Commissioner Minnesota Department of Human Services c/o Licensing Division PO Box 64242 St. Paul, MN 55164-0242 You must include any and all information, documentation, or other evidence you have to support your request for reconsideration. Please note that a request for reconsideration does not stay any provisions of the correction order. If you have any questions regarding the investigation, contact me immediately. If you have any questions regarding compliance with this Correction Order or applicable rules, contact your licensor, Diana Arnzen at 651-431-6638. Sincerely,
Beth Virden, Senior Investigator Office of Inspector General Licensing Division 651-431-6572 Enclosure
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