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August 14, 2024 Mohamud Mohamed, Authorized Agent Better Living Services 6191 Somerby Court Northwest Rochester, MN 55901 RE: Report No. 202404811 Better Living Services License No. 1111833 Dear Mohamud Mohamed: CORRECTION ORDER An investigation of Better Living Services was completed regarding report number 202404811, which alleged violation of Minnesota Statutes, section 260E, and Minnesota Statutes, Chapter 245D. This maltreatment allegation concerned physical abuse. The disposition of the investigation report is maltreatment not determined. One violation was noted. VIOLATIONS AND CORRECTION ORDERS The following violation of state and (or) federal laws and rules was observed. Corrective action for the violation is required by Minnesota Statutes, section 245A.06, and is hereby ordered by the Commissioner of Human Services. Failure to correct the violations within the prescribed amount of time may result in fines and/or action against your license, as provided for in Minnesota Statutes, sections 245A.06 and 245A.07. Citation: Minnesota Statutes section 245D.06 Violation: The license holder did not submit behavior intervention reporting forms as required to the Department of Human Services (DHS) and the Office of the Ombudsman for Mental Health and Developmental Disabilities. On June 1 and 2, 2024, staff persons used emergency use of manual restraints on a client and the license holder did not submit behavior intervention reporting forms until July 19, 2024, after being instructed to by a DHS investigator. Corrective Action Ordered: Correct immediately and maintain compliance with this licensing requirement on a continuing basis throughout the program. If you believe any of the citations are in error, you may ask the Commissioner of Human Services to reconsider the parts of the correction order that you believe to be in error. If you choose to exercise this right, your request for reconsideration must be in writing and received by the Commissioner within 20 calendar days after receipt of this letter. Your request for reconsideration must be sent to: Commissioner Minnesota Department of Human Services c/o Licensing Division PO Box 64242 St. Paul, MN 55164-0242 You must include any and all information, documentation, or other evidence you have to support your request for reconsideration. Please note that a request for reconsideration does not stay any provisions of the correction order. If you have any questions regarding the investigation, contact me immediately. If you have any questions regarding compliance with this Correction Order or applicable rules, contact your licensor, Tammi Mitei, at 651-431-6341 or tammi.mitei@state.mn.us. Sincerely,
Beth Virden, Senior Investigator Office of Inspector General Licensing Division beth.virden@state.mn.us 651-431-6572 Enclosure
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