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September 11, 2024 Lisa Thelen, Authorized Agent REM North Star, Inc. 6600 France Avenue South, Suite 350 Edina, MN 55435 RE: Report No. 202404052 REM North Star, Inc.-South House License No. 1096289/1071573 Dear Lisa Thelen CORRECTION ORDER An investigation of REM North Star, Inc.-South House was completed regarding report number 202404052, which alleged violation of Minnesota Statutes, sections 626.557, and 245D. This maltreatment allegation concerned emotional abuse and neglect. The disposition of the investigation report is inconclusive. One violation was noted. VIOLATIONS AND CORRECTION ORDERS The following violation of state and (or) federal laws and rules was observed. Corrective action for the violation is required by Minnesota Statutes, section 245A.06, and is hereby ordered by the Commissioner of Human Services. Failure to correct the violation within the prescribed amount of time may result in fines and/or action against your license, as provided for in Minnesota Statutes, sections 245A.06 and 245A.07. 1. Citation: Minnesota Statutes section 245D.04, subdivision 3, paragraph (a), clause (6) Violation: The license holder did not ensure that a person's protection-related rights included the right to be treated with courtesy and respect. On May 9, 2024, a staff person was recorded using an increasing tone of voice and saying, “The fuck I won’t” and “I don’t give a damn” when speaking to a client (C). Corrective Action Ordered: Correct immediately and maintain compliance with this licensing requirement on a continuing basis throughout the program. If you believe any of the citations are in error, you may ask the Commissioner of Human Services to reconsider the parts of the correction order that you believe to be in error. If you choose to exercise this right, your request for reconsideration must be in writing and received by the Commissioner within 20 calendar days after receipt of this letter. Your request for reconsideration must be sent to: Commissioner Minnesota Department of Human Services c/o Licensing Division PO Box 64242 St. Paul, MN 55164-0242 You must include any and all information, documentation, or other evidence you have to support your request for reconsideration. Please note that a request for reconsideration does not stay any provisions of the correction order. If you have any questions regarding the maltreatment investigation, contact me immediately. If you have any questions regarding compliance with this Correction Order or applicable rules, contact your licensor, Diana Arnzen, at 651-431-6638 or diana.arnzen@state.mn.us. Sincerely,
Beth Virden, Senior Investigator Office of Inspector General Licensing Division beth.virden@state.mn.us 651-431-6572 Enclosure
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