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November 6, 2024 Stephanie Kalbach, Authorized Agent 6600 France Ave S Suite 500 Edina, MN 55901 RE: Report No. 202407022 REM River Bluffs Inc - North Point License No. 1071900/1071879 Dear Stephanie Kalbach: CORRECTION ORDER An investigation of REM River Bluffs Inc - North Point was completed regarding report number 202407022 which alleged violation of Minnesota Statutes, section 626.557, and Minnesota Statutes, Chapter 245D. This maltreatment allegation concerned emotional abuse. The disposition of the investigation report is inconclusive. Two violations were noted. VIOLATIONS AND CORRECTION ORDERS The following violations of state and (or) federal laws and rules were observed. Corrective action for each violation is required by Minnesota Statutes, section 245A.06, and is hereby ordered by the Commissioner of Human Services. Failure to correct the violations within the prescribed amount of time may result in fines and/or action against your license, as provided for in Minnesota Statutes, sections 245A.06 and 245A.07. 1. Citation: Minnesota Statutes, section 245D.095, subdivision 5, paragraph (a), clause (2). Violation: The license holder failed to maintain a personnel record of one staff person (S1) that documented orientation and training on two persons’ served (P1’s and P2’s) support plans as required. Corrective Action Ordered: Immediately provide documentation that S1 was trained on C1’s and C2’s support plans. 2. Citation: Minnesota Statutes, section 245D.04, subdivision 3, paragraph (a), clause (6). Violation: The license holder failed to ensure that C2’s protection related rights, including being treated with courtesy and respect, were followed. Information showed that a supervisory staff person (S2) commented on C2’s masturbation and called C2 a “dumbass.” Corrective Action Ordered: Immediately and an ongoing basis maintain compliance with protection related rights. Submissions required as part of a corrective action ordered must be sent to your Licensor at: Commissioner, Department of Human Services ATTN: Diana Arnzen c/o Licensing Division PO Box 64242 St. Paul, MN 55164-0242 If you believe any of the citations are in error, you may ask the Commissioner of Human Services to reconsider the parts of the correction order that you believe to be in error. If you choose to exercise this right, your request for reconsideration must be in writing and received by the Commissioner within 20 calendar days after receipt of this letter. Your request for reconsideration must be sent to: Commissioner Minnesota Department of Human Services c/o Licensing Division PO Box 64242 St. Paul, MN 55164-0242 You must include any and all information, documentation, or other evidence you have to support your request for reconsideration. Please note that a request for reconsideration does not stay any provisions of the correction order. If you have any questions regarding the investigation, contact me immediately. If you have any questions regarding compliance with this Correction Order or applicable rules, contact your licensor, . Sincerely,
Scout Peterson, Investigator Office of Inspector General Licensing Division scout.peterson@state.mn.us 651-431-6578 Enclosure
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