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May 16, 2025 Stephanie Kalbach 6600 France Ave S STE 350 Edina, MN 55435 RE: Report No. 202402496 REM Woodvale, Inc. - Northwood License No. 1071992/1071970 Dear Stephanie Kalbach: CORRECTION ORDER An investigation of REM Woodvale Inc was completed regarding report number 202402496 which alleged violation of Minnesota Statutes, section 626.557, and Minnesota Statutes, Chapter 245D. This maltreatment allegation concerned emotional abuse. The disposition of the investigation report is maltreatment determined. One violation was noted. VIOLATIONS AND CORRECTION ORDERS The following violation of state and (or) federal laws and rules was observed. Corrective action for the violation is required by Minnesota Statutes, section 245A.06, and is hereby ordered by the Commissioner of Human Services. Failure to correct the violations within the prescribed amount of time may result in fines and/or action against your license, as provided for in Minnesota Statutes, sections 245A.06 and 245A.07. 1. Citation: Minnesota Statutes, section 245D.04, subdivision 3, paragraph (a), clause (6). Violation: The license holder did not ensure that two consumer’s (C1 and C2) protection related rights, including being treated with courtesy and respect as required, were followed. Information was provided from multiple staff persons that on unknown dates, a staff person yelled and swore at C1 and C2. Corrective Action Required: Immediately upon receiving this order, you must ensure all staff persons are trained on the facility’s policy on Rights of Persons Served, and on an ongoing basis, you must maintain compliance as required in this subdivision. If you believe any of the citations are in error, you may ask the Commissioner of Human Services to reconsider the parts of the correction order that you believe to be in error. If you choose to exercise this right, your request for reconsideration must be in writing and received by the Commissioner within 20 calendar days after receipt of this letter. Your request for reconsideration must be sent to: Commissioner Minnesota Department of Human Services c/o Licensing Division PO Box 64242 St. Paul, MN 55164-0242 You must include any and all information, documentation, or other evidence you have to support your request for reconsideration. Please note that a request for reconsideration does not stay any provisions of the correction order. If you have any questions regarding the investigation, contact me immediately. If you have any questions regarding compliance with this Correction Order or applicable rules, contact your licensor, Kelly Bosch. Sincerely,
Brittany Dolen, Investigator Office of Inspector General Licensing Division brittany.dolen@state.mn.us 651-431-6701 Enclosure
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