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November 21, 2025 Jeannie Thompson, Authorized Agent Heartland Ranch, Inc. 185 Highway 9 NE Benson, MN 56215 License Number: 1036870 (CRF) CORRECTION ORDER Dear Jeannie: On November 6, 2025, a certification review of Heartland Ranch, Inc., located at 185 Highway 9 NE Benson, MN 56215, was conducted to determine compliance. This review was conducted to determine compliance with state and federal laws and rules governing the provision of The Family First Prevention Services Act under Minnesota Statues 245A.25. As a result of this certification review a Correction Order is being issued. LICENSING VIOLATIONS DHS determined that your program did not follow licensing rules and statutes, as described below. Personnel 1. Violation: Three of three personnel files reviewed for requirements of orientation training did not meet requirements. There was no documentation to support that the staff received training on the following topics prior to having direct contact with a youth: a. Concepts of trauma informed care and how to provide services to each youth according to those concepts (personnel files numbered 4, 5, and 6); and b. Impacts of each youth’s culture, race, gender, and sexual orientation on the youth’s behavioral health and traumatic experiences (personnel files numbered 4, 5, and 6). Statute Violated: Minnesota Statutes, section 245A.25, subdivision 3, paragraph (h). Repeat Violation: In a Correction Order that DHS issued on June 7, 2023, you were previously found in violation of this same statute. Corrective Action Required: Immediately and on an ongoing basis, the license holder must ensure that orientation training meets all applicable requirements. Within 30 days receipt of order, submit documentation of a staff orientation plan that demonstrates compliance with all requirements. 2. Violation: One of six personnel files reviewed for requirements of ongoing training did not meet requirements. There was not documentation to support that staff received training on the impacts of each youth’s gender and sexual orientation on the youth’s behavioral health and traumatic experiences for the calendar year 2025 (personnel file numbered 6). Statute Violated: Minnesota Statutes, section 245A.25, subdivision 3, paragraph (h). Corrective Action Required: Immediately and on an ongoing basis, the license holder must ensure that ongoing training meets all applicable requirements. Written Response Required If you fail to correct the violation(s) specified in the Correction Order within the prescribed time lines the Commissioner may issue an Order of Conditional License or may impose a fine and order other licensing sanctions pursuant to Minnesota Statutes, sections 245A.06 and 245A.07. Submissions required as part of the corrective action ordered must be sent to your licensor by email at Hannah.Horsch@state.mn.us or by mail: Commissioner, Department of Human Services ATTN: Hannah Horsch Licensing Division PO Box 64242 St. Paul, MN 55164-0242 YOUR RIGHT TO REQUEST RECONSIDERATION You have the right to request reconsideration of this order and the cited violations. Your request must: · Be in writing · List each violation you are challenging and identify what is inaccurate or incomplete about the information in the order · Supply information that is accurate or more complete · Be made before the deadlines provided below If you are mailing your request, it must be received by DHS within 20 calendar days from when you received this order. If you do not meet this deadline, you lose your right to request reconsideration. The timeline to appeal began when you received this order. Please send it to: Office of Inspector General Legal Counsel’s Office Attn: Licensing Legal Unit PO Box 64953 St. Paul, MN 55164-0953 If your request is being personally delivered, it must be received by DHS within 20 calendar days from when you received this order. Please bring it to: Commissioner, Department of Human Services Office of Inspector General, Legal Counsel’s Office - Licensing 444 Lafayette Road North St. Paul, MN 55155 Legal authority This action is taken under Minnesota Statutes, section 245A.06, subdivision 1. The timeline to request reconsideration of the order is provided in Minnesota Statutes, section 245A.06, subdivision 2. Questions If you have any further questions regarding this matter, you may contact me at 651-431-6270 or at Hannah.Horsch@state.mn.us. Sincerely, Hannah Horsch, Licensor Licensing Division Office of Inspector General
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