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October 23, 2026 Pamela Arrey, Authorized Agent Zion Care Services LLC 2233 North Hamline Avenue, Suite 127 Roseville, Minnesota 55113 License Number: 1103012 (245D – HCBS) CORRECTION ORDER Dear Pamela Arrey: On September 24, 2026, a Correction Order was issued to Zion Care Services LLC located at 2233 North Hamline Avenue, Suite 127, Roseville, Minnesota, as a result of a licensing review conducted on September 23, 2026. You were ordered to submit evidence of corrective action taken for violations determined under citations 1, 2, 3, 5, 6 and 7 within 30 days of receiving the order. For citation numbers 2 and 6, DHS determined that corrective action has not been achieved. As a result, this Correction Order is being issued. A. Reason for Correction Order Pursuant to Minnesota Statutes, section 245A.06, if the Commissioner of the Department of Human Services (DHS) finds that the license holder has failed to comply with an applicable law or rule and this failure does not imminently endanger the health, safety, or rights of the persons served by the program, the Commissioner may issue a Correction Order to the license holder. The following violation(s) of state or federal laws and rules were determined as a result of the licensing review. Corrective action for each violation is required by Minnesota Statutes, section 245A.06 and is hereby ordered by the Commissioner of Human Services. 1. Citation: Minnesota Statutes, section 245D.04, subdivision 1. Violation: For one of two persons whose record was reviewed (P1), the license holder did not provide the service recipient rights as required. The license holder did not provide P1 with a written notice that identified the service recipient rights, and an explanation of those rights within 5 working days of service initiation on November 1, 2025. Repeat Violation: In a Correction Order that DHS issued on June 23, 2026 and September 24, 2026, you were previously found in violation of this same statute and were ordered to provide P1 with an explanation and written notice that identifies the service recipient rights in subdivisions 2 and 3. Corrective Action Ordered: Within 30 days of receiving this order, you must provide P1 with an explanation and written notice that identifies the service recipient rights in subdivisions 2 and 3. On an ongoing basis, you must maintain compliance as required in this subdivision. 2. Citation: Minnesota Statutes, section 245D.09, subdivision 4a. Violation: For two of three staff persons whose records were reviewed (SP2 and SP3), the license holder did not provide orientation to individual service recipient needs as required. The license holder did not provide SP2 and SP3 with orientation to individual service recipient needs prior to SP2 and SP3 having direct contact with persons served by the program. Repeat Violation: In a Correction Order that DHS issued on June 23, 2026 and September 24, 2026, you were previously found in violation of this same statute. Corrective Action Ordered: Within 30 days of receiving this order, you must provide SP2 and SP3 with the training identified above. On an ongoing basis, you must maintain compliance as required in this subdivision. 3. Citation: Minnesota Statutes, section 245D.095, subdivision 5. Violation: For three staff persons whose records were reviewed (SP1-SP3), the license holder did not maintain personnel records as required. The license holder did not maintain documentation of staff training in SP1-SP3’s personnel records that included the date the training was completed, the number of hours per subject area and the name of the trainer or instructor. Corrective Action Ordered: On an ongoing basis, you must maintain compliance as required in this subdivision. 4. Citation: Minnesota Statutes, section 245D.081, subdivisions 1 and 3. Violation: The license holder did not provide program management and oversight of the services provided as required. The license holder did not ensure that corrective action was taken when ordered by the commissioner. The commissioner issued a correction order to the license holder on June 23, 2026. The license holder was ordered to take corrective action for 6 citations. The license holder did not complete corrective action for 2 of the 6 violations Repeat Violation: In a Correction Order that DHS issued on June 23, 2026 and September 24, 2026, you were previously found in violation of this same statute. Corrective Action Ordered: On an ongoing basis, you must maintain compliance as required in this subdivision. If you fail to correct the violations specified in the Correction Order within the prescribed time lines the Commissioner may issue an Order of Conditional License or may impose a fine and order other licensing sanctions pursuant to Minnesota Statutes, sections 245A.06 and 245A.07. B. Right to Request Reconsideration If you believe any of the citations are in error, you have the right to request that the Commissioner of Human Services reconsider the parts of the Correction Order that you believe to be in error. The request for reconsideration must be in writing and received by the Commissioner within 20 calendar days after receipt of this report. Your request for reconsideration must be sent to: Commissioner, Department of Human Services Office of Inspector General Legal Counsel’s Office Attention: Licensing Legal Unit PO Box 64953 St. Paul, MN 55164-0953 Please note that a request for reconsideration does not stay any provisions or requirements of the Correction Order. The Commissioner’s disposition of a request for reconsideration is final and not subject to appeal under Minnesota Statutes, chapter 14. If you have any questions regarding this Correction Order, please contact me as soon as possible. Kelly Bosch, HCBS Licensor Licensing Division Office of Inspector General 651-431-6621
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