MHCP Enrolled Providers

MN-ITS Login

If you operate on Windows XP or Windows 2000, get the automatic Windows updates from Microsoft and experience recurrent problems logging in to MN-ITS, follow these steps:

  • • In Internet Explorer, select:
  • • “Tools”
  • • “Internet Options”
  • • “Security” tab
  • • “Trusted Sites”
  • • “Sites” button
  • • In the box under “Add this Web site to the zone:” enter the URL https://mn-its.dhs.state.mn.us for MN-ITS and select “Add.” You will then see MN-ITS in the bottom white box. Select “OK”. This will take you back to the “Security” tab.
  • • In the “Security” tab, select:
  • • “Custom Level” near the bottom
  • • Scroll down (about 2/3) to “Software Channel Permissions”
  • • If your system is set to “Low Safety”, you may want to change it to “Medium safety”
  • • “OK”
    You will be asked to verify this change. Select “yes.”
  • • Select the “Content” tab
  • • Under the “Personal information” section, select “AutoComplete”
  • • Uncheck the third option “User names and passwords on forms”
    This will allow you to enter your ID and password each time you enter MN-ITS.
  • • Select “OK” and then “OK” again to confirm changes and return to the Web

    • These changes will require that you enter your User ID and Password anew each time you enter MN-ITS, as the system will not remember your ID and password on the login page.

    If you cannot get to these setting, please contact your IT department.

    If you continue to experience problems, contact the MHCP Provider Call Center at (651) 431-2700 or 1-800-366-5411.


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