MNsure and MHCP Member Help Desk Contact Information

Health Care > Member services

Tips for completing the application

MNsure marketplace and Contact Center hours

Account and application services of MNsure.org are available daily from 6:00 a.m. to midnight.

MNsure Contact Center (1-855-366-7873 or 1-855-3MNSURE):

8:00 a.m. to 6:00 p.m. Monday through Friday

Saturday and Sunday – closed

Visit MNsure.org to:

  • • Learn about any scheduled system downtimes
  • • Shop for plans
  • • Find more information about MNsure.
  • DHS Member Help Desk

    Applicants and enrollees for MinnesotaCare or Medical Assistance can call the DHS Member Help Desk.

    The help desk serves members of the Minnesota Health Care Programs, which include Medical Assistance and MinnesotaCare. People enrolled in a health plan need to call their health plan’s member services with questions about covered services.

    Hours: 8:00 a.m. to 5:00 p.m. Monday through Friday

    Phone numbers: 651-431-2670 or 800-657-3739
    TTY:
    711 or your preferred relay service

    The help desk can help you with things like:

  • • Minnesota Health Care Programs member ID card requests
  • • finding providers who accept Minnesota Health Care Programs fee-for-service coverage
  • • questions about services covered under fee-for-service
  • • coverage if you are out of the state
  • • status of claims
  • • spenddowns
  • • prior authorizations
  • • home care service agreements
  • • Explanation of Medical Benefits requests.

  • Contact your county office or MinnesotaCare if you:

  • • Have questions about eligibility
  • • Need to report changes in household, income or assets.

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