Minnesota Health Care Programs Member Helpdesk

Health Care > Member services

The helpdesk serves members of the Minnesota Health Care Programs, which include Medical Assistance and MinnesotaCare. People enrolled in a health plan need to call their health plan’s member services with questions about covered services.

Hours: 8 a.m. to 4:15 p.m. Monday through Friday (closed 12. to 12:45 p.m.)
Phone numbers: 651-431-2670 or 800-657-3739
TTY: 711 or your preferred relay service

The helpdesk can help you with things like:

  • • Minnesota Health Care Programs ID card requests
  • • finding providers who accept Minnesota Health Care Programs fee-for-service coverage
  • • questions about services covered under fee-for-service
  • • coverage if you are out of the state
  • • status of claims
  • • spenddowns
  • • prior authorizations
  • • home care service agreements
  • • Explanation of Medical Benefits requests.

    • Contact your county office or MinnesotaCare if you:

  • • Have questions about eligibility
  • • Need to report changes in household, income or assets.

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