MNsure and MHCP Member Help Desk Contact Information

Health Care > Member services

MNsure marketplace and Contact Center hours

Account and application services of are available daily from 6:00 a.m. to midnight.

MNsure Contact Center (1-855-366-7873 or 1-855-3MNSURE):

8:00 a.m. to 8:00 p.m. Monday through Friday

9:00 a.m. – 4:30 p.m. Saturday

Sunday – closed

Visit to shop for plans and find information about MNsure.

Scheduled downtime:

5:00 p.m. Saturday, March 1 to 6:00 a.m. Monday, March 3 – MNsure website will be down for system maintenance. Consumers will not be able to create an account, apply, enroll, or log in to an account during this time.

DHS Member Help Desk

Applicants and enrollees for MinnesotaCare or Medical Assistance can call the DHS Member Help Desk.

The help desk serves members of the Minnesota Health Care Programs, which include Medical Assistance and MinnesotaCare. People enrolled in a health plan need to call their health plan’s member services with questions about covered services.

Hours: 8:00 a.m. to 6:00 p.m. Monday through Friday

Phone numbers: 651-431-2670 or 800-657-3739
711 or your preferred relay service

The help desk can help you with things like:

  • • Minnesota Health Care Programs member ID card requests
  • • finding providers who accept Minnesota Health Care Programs fee-for-service coverage
  • • questions about services covered under fee-for-service
  • • coverage if you are out of the state
  • • status of claims
  • • spenddowns
  • • prior authorizations
  • • home care service agreements
  • • Explanation of Medical Benefits requests.

  • Contact your county office or MinnesotaCare if you:

  • • Have questions about eligibility
  • • Need to report changes in household, income or assets.

  • Rate/Report this page   Report/Rate this page