Home and Community-Based Services (HCBS) Resources

When and how to make a provider report

Provider report of use of controlled procedures, positive support strategies, and emergency use of manual restraint

All providers licensed under 245D will be required to report the emergency use of manual restraint and development and implementation of positive support transition plans required under sections 245D.06 and 245D.061. Reports must be made through the Department of Human Services’ (DHS) online behavioral intervention report tool. Information on the reporting requirements and the report tool area available online at Reporting Behavioral Intervention Incidents.

Provider report of death or serious injury in

Providers licensed under 245D are required to report deaths and serious injuries of persons served by the program to the DHS Licensing Division and the Office of Ombudsman for Mental Health and Developmental Disabilities within 24 hours. Providers may use report of death or serious injury forms available online from the Ombudsman’s Office. Deaths and serious injuries occurring in ICFs/DD must be submitted to the Office of Health Facilities Complaints instead of DHS Licensing. The same report forms may be used.

Report alleged or suspected maltreatment

Mandated reporters are required by law to report alleged and suspected maltreatment.

For vulnerable adults, reports of suspected maltreatment in licensed facilities are accepted by the Minnesota Adult Abuse Reporting Center. To report maltreatment of a vulnerable adult, call the Minnesota Adult Abuse Reporting Center at 844-880-1574 (toll-free).

For children, reports of suspected or alleged maltreatment in DHS licensed facilities should be made to the DHS Licensing Division’s Maltreatment Intake Unit by calling 651-431-6600.

Report alleged or suspected 245D licensing violations

Reports of alleged or suspected 245D licensing violations may be reported to the DHS Licensing Division by calling 651-431-6500.

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