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New Member Information
Did you apply through MNsure and were approved for Medical Assistance or MinnesotaCare coverage?
Do you have questions about your health care coverage? We can help.
Are you having trouble seeing your doctor or getting a prescription filled?
You can still see your doctor or get a prescription even if you do not have your member card.
If you applied in January and are eligible for MA, you may get coverage back to January 1, 2014.
What to show your doctor or pharmacy
If you were told you can get Medical Assistance or MinnesotaCare, but do not yet have your member card:
What your doctor or pharmacy needs to do
We told all providers that members may not get member cards right away. Your doctor or pharmacy will be able to help you get services. They can check if you qualify through the automated systems. They can also call the Provider Call Center if they do not see your information in the system.
If we said you qualify, but your clinic or pharmacy does not have that information, ask them to call the Provider Call Center. The Call Center will be able to help them find out if you qualify for coverage.
You can help get information about your coverage by calling the Member Help Desk if you are not able to get services or prescriptions filled. The Help Desk will help you work with your provider to get the help you need. Call the Help Desk if you have any questions about your eligibility or coverage.
Phone numbers: 651-431-2670 or 1-800-657-3739
TTY: 711 or your preferred relay service
Hours: 8:00 a.m. to 6:00 p.m. Monday through Friday.
See MNsure and MHCP Help Desk Contact Information for more information and scheduled down times.
Q: I did not get a member card for each member of my family for whom I applied. Does everyone need their own card?
Q: I filed an application online and the system showed results that I can get Medical Assistance (MA) or MinnesotaCare coverage, but I did not get a member card. Where can I get help?
Q: My doctor cannot find me in the system.
Q: I need to see a doctor, but I do not know if I have coverage.
Q: I need to know if I can still see my current doctor.
Q: I applied online and sent in proofs I was asked for, but I have not heard back.
Q: My application has a pending status.
Q: I have not been able to file an application online.
Select this link if you want to file a paper application (PDF).
Q: My notice says I am approved for the MinnesotaCare. How do I know what is covered?
Q: My notice says I am approved for Medical Assistance (MA). How do I know what is covered?
Q: How do I know what program I have?
Q: When does my coverage start?
Q: I applied in a past month. Why havent I heard anything yet?
Q: Why am I the only person listed on the enrollment form? How do I add other family members?
Q: When does my coverage start?
Q: I have a question about my MinnesotaCare premium.
Look at MinnesotaCare Premiums website page or call MinnesotaCare at 651-431-2800 or 1-800-657-3672 for more information about premiums.
Q: I completed an application and chose a health plan, but have not paid a premium.
Q: My notice says I am approved for Insurance Assistance.
A: Call the MNsure Contact Center at 1-855-366-7873 (1-855-3MNSURE) or the health insurance carrier that you chose on the MNsure website.
Q: Who do I report changes to?
Q: How do I report changes?
Q: How much money can I make and still get help with my health care costs?
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