HPE Training

Overview
HPE Contact Information

HPE Frequently Asked Questions (FAQs)

HPE Toolkit – Forms and Documents

HPE Training

This page has the information you need to take the training to determine Hospital Presumptive Eligibility (HPE). You will need to obtain a unique key to register for and access training in the DHS Learning Center.

Training basics
Obtaining a unique key

Accessing the Learning Center

Selecting and opening a course

Training Basics

Unique Key

Your Unique Key is an identification number that the Learning Center use to manage your transcript and registrations.

  • • If you don’t already have a unique key, or if you have forgotten your unique key, follow Step 1 in the Web-based Registration Process. You would not have a unique key unless you have previously taken courses through DHS or MNsure.
  • • If you are a Certified Application Counselor (CAC), use the unique key you used to take the CAC training.
  • Learning Center availability

    The Learning Center is available any time except during regular maintenance on Friday mornings from 7:00 a.m. until 8:30 a.m. Periodic network maintenance by DHS or the Office of Enterprise Technology may affect connectivity and availability of the system for short periods of time. If the Learning Center is unavailable, you may alert us by calling 651-431-3008 and leaving a message.

    Reasonable accommodation for attending training

    Select the Contact Us link in the appropriate Learning Center to tell us of a reasonable accommodation you need. Include the class name and date, as well as your preferred contact method (phone, e-mail, TTY) for the reply.

    Web-Based Registration Process for Training

    Step 1 – Obtaining a Unique Key

  • • First-time Users
    A Unique Key is needed to register for or begin taking classes. To request a unique key:
  • • Access the Unique Key Request Form.
  • • Complete the request form.
  • • Submit the completed form by selecting “Submit” found in the upper left corner of the form.

  • You will receive an email within two business days which will confirm your unique key.

  • • Returning Users
    Complete a Unique Key Request Form, even if you already have a unique key if you need to update your record with new information.

  • If you have forgotten your unique key, use the Unique Key Search Form. You will receive an email within two business days which will confirm your unique key.

    Step 2 – Accessing the Learning Center

    You can begin taking the class upon receiving your confirmation email for your Unique Key.

    To sign in to the Learning Center:

  • • Navigate to the Hospital Presumptive Eligibility (HPE) Learning Center.
  • • Select “Sign On” located in the top right corner.
  • • Enter your Unique Key and select “OK.” Your name will appear in the top right corner.

  • Remember, the HPE Learning Center is not available on Fridays until 8:30 a.m.

    Step 3 – Selecting and Opening Courses

    Select “Online Course Search” after you log in to the HPE Learning Center.

  • • Choose the Select button in front of the course.
  • • Determine if you are starting a course, resuming a course, or reviewing a course. The following information is provided to help you with that selection:
  • Starting a Course
    There are three ways to start a course that has not been completed. Courses function differently depending on the way the course is started.
  • 1. Select the Start Course button located in the upper right corner. The course will open. Upon closing each module, you will be directed to the next module until all modules are complete without returning to the module menu.
  • 2. Select the Start link found before the first module in the course menu. The course will open. Upon closing each module, you will be directed to the next module until all modules are complete without returning to the module menu.
  • 3. Select the Start link found just below the name of the first module. The course will open. Upon closing each module you will return to the course menu to select the next module until the course is complete.

    Note
    : If you choose to Restart a course after the course is completed, the course is reset and you will need to complete the course again to receive credit on your transcript.

  • Resuming a Course
    If users leave and come back to finish later, they should see a Continue Course, Restart Course or Cancel Course buttons. If the Restart Course button is selected the users previous score will be reset.

  • Reviewing a Course
    If users want to review a course they have already taken without resetting their score, they should select the Review Course button.

    Note
    : You will receive an error message about pop-up blockers if your pop-up blocker function is turned on. Contact your internal IT support person if you receive this message and request the pop-up blocker function be turned off.

  • Add to Favorites
    You can save a course to your favorites after you have selected a class, but before you have started it.

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