MHCP Provider Call Center

For questions about fee-for-service coverage policies and billing procedures provided to Minnesota Health Care Programs (MHCP) members, contact the Provider Call Center or email Health Care-Providers.

Hours: 8:00 a.m. to 4:15 p.m. Monday through Friday

Voice:

651-431-2700 or 800-366-5411

TTY:

711 or 800-627-3529

Fax:

Most forms include the number for where you need to fax the form. Call the Provider Call Center for the correct number to use if you do not see the number on the form you are using.

Note: Use NDC Search to verify drug coverage.

Provider Call Center phone line options

Information needed

Option to select

To verify MHCP member eligibility

(If the member is enrolled in a prepaid health plan, contact the appropriate managed care organization.)

Press 1

For help with MN–ITS (MN–ITS Registration, MN–ITS Administrator, and Password Resets)

Press 2

For enrollment questions

Note: get forms through the MHCP Provider Enrollment page

Press 3

To get MHCP-related phone numbers, addresses, websites, and general information

Press 4

To reach a call center representative with questions about billing, MN–ITS transactions, coverage policy and payment

Press 0, then one of the following:

• Press 1 to enter an NPI

• Press 2 to enter an UMPI

• Press 3 if you are not currently an enrolled provider, then select the option for your provider type from the following:

  • Option 1: Nursing facilities, dental, transportation, outpatient mental health, eyeglasses, contacts and eye exams
  • Option 2: Pharmacy, medical supply, chiropractic and hearing aid dispensing (use NDC Search to verify drug coverage)
  • Option 3: Rehab therapy, hospice, lab, physician, hospital, IEP, family planning services
  • Option 4: Home care, waiver services, chemical dependency services
  • Additional resources

    Sign up to receive email notices from MHCP.

    • See the Member contacts or MHCP Member Help Desk pages for member information.

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