Contact DHS

Public contact for DHS services

Most of Minnesota's human service programs are administered locally, at the county level. Contact your county or regional human services, social services or family services office if you need information about applying for services, or if you have questions or concerns about an existing human service case. DHS does provide some direct services through State Operated Services and regional service centers for people who are deaf or hard of hearing.

Also note frequently asked questions for more information on commonly asked questions.

DHS dashboard

The public can go to the DHS dashboard for information on the agency’s performance in key areas. Questions and comments about the dashboard can be sent to: DHS.info@state.mn.us

Contacting DHS by phone or mail

Any private information you provide shall be used and disclosed for the purpose of responding to your inquiries.

To contact DHS by phone:

  • • Call the DHS Information Desk at 651-431-2000 (TTY/TDD service: 800-627-3529).
  • • Call specific numbers listed under Programs and contacts.
  • • Health care providers can call the Provider Call Center at 651-431-2700 or 800-366-5411.
  • • Use the multilingual referral phone lines if you request assistance in languages other than English.
  • • Employees’ addresses and phone numbers can be found in the employee directory or in the Minnesota Government White Pages.

    • To contact DHS by mail:

    DHS has changed its official department address from a single street address to separate post office boxes for each division. Mail addressed to the old address will be delivered, but there may be delays in processing.

    Contacting DHS by email

    Warning about email: Because email is not secure, do not use email to send private data to DHS. DHS will not use email to send responses that contain private data. More information is on the terms/policy page.

  • • General questions about human services or DHS [DHS.info@state.mn.us]
  • • Answers to program-specific questions can be found in the A to Z topics or Program contact numbers
  • • General health care eligibility questions can be addressed by email. We may be able to respond better to your question by calling you. If we can reach you during business hours, you may include your name and phone number in your email. We will use this information only to contact you about the email you send us.
  • • Health care provider questions can be addressed via email.

    • Warning about email privacy

    Information that is transmitted by email over the Internet is not secure and can be intercepted and read by other Internet users. The Department of Human Services recommends that you do not use email to send private or confidential data about yourself or others unless it has been encoded or encrypted. In addition, DHS will not use email to transmit responses that contain private or confidential data on an individual unless we can ensure the security and integrity of the information or we have the individual's consent to transmit such unsecured data. Also note that any email submitted to DHS may be forwarded internally in order to direct it to the appropriate recipient.

    Parking information, directions

    Directions and visitor parking information for DHS’ Central Office locations is available online.


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