Organization/management

Overview organization chart (PDF)
Text version of overview organization chart (DOC)

DHS Commissioner

Commissioner
Emily Johnson Piper, 651-431-2907

Office for Equity, Performance and Development

Chief Equity and Development Officer
Vacant
The Office for Equity, Performance and Development
(OEPD) is responsible for ensuring equal opportunity and nondiscrimination in employment and service delivery, and for developing an engaged and culturally sensitive workforce that can provide effective, data-driven services to DHS' diverse clientele.

The Minnesota Department of Human Services is organized in three main areas:

  • Agencywide functions
  • Direct care and treatment
  • Program administrations
  • Agencywide functions

    Chief of Staff
    Luchelle Stevens, 651-431-2146
    The chief of staff oversees agencywide functions, including Human Resources, the Office of Compliance, the Office of Inspector General and External Relations.

    Human Resources/Management Services

    Director
    Connie Jones, 651-431-2999
    The Human Resources Division provides human resources management services for the department and administers the Minnesota Merit System, which provides human resource management services for approximately 3,600 human services employees in 75 county human services/social services agencies. For DHS, the Human Resources Division staff provide services to managers and employees in the areas of staffing, health, safety, compensation, job classification, labor relations, management consulting, benefits administration, workers compensation and employee assistance.

    The Minnesota Merit System staff provides recruitment, selection, compensation and classification services to county managers and provides advice and consultation to county managers and supervisors on a variety of issues, including organization structure, disciplinary matters and interpretation of applicable laws, rules and policies for county human and social services agencies.

    The office also is responsible for a broad range of administrative support services, including recycling, facilities management, mail processing, Continuous Improvements training and initiatives, security, information desk services, and Central Office fleet and vehicle rental coordination.

    Compliance Office

    Chief Compliance Officer
    Vacant
    The chief compliance officer has responsibility for legal and compliance activities throughout the agency.

    Appeals and Regulations Division

    Director
    Inta Sellars, 651-431-3590
    Appeals and Regulations
    conducts hearings when applicants or recipients appeal a delay in their application or a denial, reduction, suspension or termination of financial assistance or social services. This area also provides support for all the department's divisions in the development of administrative rules that govern department programs, and edits and maintains department manuals and bulletins. This area also handles appeals from long-term care providers regarding the payment rates established by the department. This area also reviews appeals from hospitals and physicians of Medical Assistance denials of payment for in-patient hospital services. A searchable database of fair hearings decisions is available on the DHS website.

    Contracts, Procurement and Legal Compliance Division
    Director
    Sebastian Stewart, 651-296-8403
    This area manages department contracts, materials management, and business partner and vendor management.

    General Counsel’s Office
    General Counsel
    Amy Kaldor Akbay, 651-431-2913
    The general counsel is the chief, in-house attorney responsible for providing legal advice, counsel and direction for all of DHS. The General Counsel’s Office manages and coordinates all legal activities at DHS. It is responsible for providing legal counsel on complex legal issues, including litigation, on a departmentwide basis, and serves as department counsel in settlements and negotiations. A list of annual public documents reports compiled by the General Counsel’s Office is online.

    Management and Policy Division
    Supervisor
    Nikki Thompson, 651-431-4248
    The Compliance Office Management and Policy Division is responsible for managing ethics and departmentwide records management, administrative policy approval and policy-related training and business continuity, including agency risk identification and response management.

    Internal Audits Office

    Director
    Gary L. Johnson, 651-431-3623
    The Internal Audits Office (IAO) was established in 1995 and provides management with an independent appraisal function to examine and evaluate the department's fiscal and program management. It is a managerial control that functions by measuring and evaluating the effectiveness of other department control mechanisms. It conducts audits of the department's grantees, contractors, vendors, and counties for fiscal and program compliance to federal and state laws, statutes, regulations, and rules. The Internal Audits Office also conducts investigations of suspected or alleged misuse of state resources and acts as the liaison and coordinator for outside auditors. In 1999 the office developed a computer forensics unit, which assists DHS and other state agencies in contractor and personnel investigations. Reorganization activity in 2005 brought the Medicaid Eligibility and Quality Control (MEQC) and Minnesota Care Eligibility Audit functions to the IAO whose function is to protect against federal financial disallowances. In addition, in 2006 the Payment Error Rate Measurement (PERM) functions were transferred to the IAO as well. The functions of PERM are to review for improper payments by reviewing claims, medical necessity, and recipient eligibility for Medical Assistance and the State Children's Health Insurance Program.

    Deputy Commissioner for External Relations
    Deputy Commissioner
    Santo Cruz, 651-431-4388
    The External Relations Administration includes the Communications Office; the Office of Indian Policy; the Office of Inspector General; and county, community and legislative relations.

    Community Relations Director

    Director of Community Relations
    Antonia Wilcoxon, 651-431-3301
    The community relations director supports, develops and facilitates relationships between DHS and the community.

    County Relations Director

    Director of County Relations
    Wendy Underwood, 651-431-6989
    The county relations director takes a lead role in the department's relationships with Minnesota's 87 counties, which provide most of the services the department administers.

    Office of Indian Policy

    Director of Indian Policy
    Vern LaPlante, 651-431-2910
    The director of Indian policy is responsible for providing coordination of ongoing consultation with tribal governments and, where appropriate, state and federal agencies, relating to the implementation of DHS services on American Indian reservations and urban Indian communities.

    Communications Office

    Communications Director
    Terry Gunderson, 651-431-2912
    The Communications Office leads department communications efforts. Communications also responds to inquiries from the news media and prepares information that helps the general public understand department services and human services policies. All news releases and fact sheets can be found on the department website.

    Legislative Relations Director

    Legislative Relations Director
    Amy Dellwo, 651-431-2585
    The director of legislative relations manages the department’s legislative process, works with the development of human services proposals, and follows the sequence of human services related legislation through work with agency staff, Minnesota Management & Budget, the Governor’s Office, the Minnesota Legislature and the Revisor of Statutes.

    Federal Relations Director

    Federal Relations Director
    Roberta Downing, 651-431-3842
    The director of federal relations serves as a key link to the federal government and Minnesota’s Congressional delegation on emerging issues, legislation and executive branch actions.

    Office of Inspector General
    Inspector General
    Vacant
    The Office of Inspector General (OIG) oversees fraud prevention and recovery efforts, including health care, child care and food support fraud detection and recovery efforts. The OIG is responsible for operating the Medicaid Integrity Program and includes the DHS Licensing Division.

    Financial Fraud and Abuse Investigation Division
    Deputy Inspector General
    Vicki Kunerth
    651-431-2618

    The Financial Fraud and Abuse Investigation Division oversees fraud prevention and recovery efforts in health care, cash assistance, child care assistance and food support programs.

    Licensing Division

    Deputy Inspector General of Licensing
    Regina Wagner, 651-431-4979
    Licensing information, 651-296-3971
    The department licenses residential and nonresidential programs for children and vulnerable adults to ensure that they meet the requirements of rules and the law. These programs include child care centers, family child care (via the counties), foster care, adoption agencies, and services for people with developmental disabilities, chemical dependency and mental illness. The department also completes investigations of maltreatment of clients.

    Background Studies Division
    Director
    Kristin Johnson, 651-431-6595
    DHS conducts background studies on staff working in department-licensed programs and for other customers, including the Minnesota departments of Health and Corrections; district courts and the Minnesota Supreme Court for guardians and conservators and guardians ad litem for children; unlicensed personal care provider organizations; and temporary employment agencies and educational programs that provide staff for health care and human services agencies. The background studies are intended to prevent people with serious criminal records or records of maltreatment of children or vulnerable adults from working in licensed programs.

    Program administrations

    Deputy Commissioner
    Chuck Johnson, 651-431-5672
    The deputy commissioner oversees the agency’s four main program areas — Children and Family Services, Health Care, Community Supports and Continuing Care for Older Adults — as well as budget development and financial operations.

    Office of the Chief Financial Officer

    Chief Financial Officer
    Alexandra Kotze, 651-431-2582
    The CFO oversees the Reports and Forecasts Division, Budget Analysis, Management Operations, the Financial Operations Division, and financial management for Direct Care and Treatment's Chemical and Mental Health Services area.

    Budget Analysis Division

    Budget Director
    Dave Greeman, 651-431-3432
    The budget director provides leadership for the department’s administrative and legislative budget development work.

    Financial Operations Division

    Director
    Marty Cammack, 651-431-3742
    Financial Operations provides fiscal services and controls financial transactions of the department. Core functions include preparing financial portions of department budgets, paying department obligations, federal fiscal reporting, Parental Fee Program administration, processing department receipts and preparing employees' payroll.

    Reports and Forecasts Division

    Director
    Shawn Welch, 651-431-2939
    Reports and Forecasts is responsible for meeting federal reporting requirements for cash assistance, medical programs and food stamps; providing forecasts of program caseloads and expenditures, which are used in budget development; providing fiscal notes to accompany proposed legislation; and responding to requests for statistical information on cash assistance and medical programs.

    Direct Care and Treatment

    DCT Health Care Systems Chief Executive Officer
    Marshall Smith
    651-431-2687

    DHS Direct Care and Treatment (including what formerly was known as State Operated Services) consists of an array of residential and treatment programs serving people with mental illness, developmental disabilities, chemical dependency and traumatic brain injury as well as people who pose a risk to society. DHS Direct Care and Treatment includes:

  • • The Minnesota Sex Offender Program (MSOP)
  • • Forensic Treatment Services, which includes the Minnesota Security Hospital, forensic nursing home, forensic transition, the Competency Restoration Program, and the young adults and adolescent program
  • • Mental Health and Substance Abuse Treatment Services, which includes Anoka-Metro Regional Treatment Center, Community Behavioral Health Hospitals, Community Addiction Recovery Enterprise, Child and Adolescent Behavioral Health Services and Intensive Residential Treatment Services as well as dental clinics and central pre-admission
  • • Community Based Services, which includes group homes and other community-based services for people with disabilities
  • • The Office of the Medical Director.
  • Mental Health and Substance Abuse Treatment Services

    Anoka-Metro Regional Treatment Center
    3301 Seventh Ave. N.
    Anoka, MN 55303-4516
    763-712-4000
    763-712-4013, fax
    Anoka-Metro Regional Treatment Center serves people who are mentally ill or chemically dependent.

    Community Behavioral Health Hospitals

    CBHH provide short-term, acute inpatient psychiatric services at seven 16-bed community-based sites located throughout Minnesota.

    Community Behavioral Health Hospital - Alexandria
    1610 Eighth Ave. E
    Alexandria, MN 56308
    320-335-6201
    320-759-1002, fax

    Community Behavioral Health Hospital - Annandale
    400 Annandale Blvd.
    Annandale, MN 55302
    651-259-3850
    320-274-7018, fax

    Community Behavioral Health Hospital - Baxter
    14241 Grand Oaks Drive
    Baxter, MN 56425
    218-316-3104

    Community Behavioral Health Hospital – Bemidji
    800 Bemidji Ave. N., Suite 200
    Bemidji, MN 56601
    218-308-2400

    Community Behavioral Health Hospital - Fergus Falls
    1801 West Alcott Ave.
    Fergus Falls, MN 56538
    218-332-5001
    Fax: 218-739-1329

    Community Behavioral Health Hospital - Rochester
    251 Wood Lake Drive SE
    Rochester, MN 55904
    507-206-2561

    Community Behavioral Health Hospital - St. Peter
    2000 Klein St.
    St. Peter, MN 56082
    507-933-5001
    507-934-7043, fax

    Minnesota Specialty Health System

    Minnesota Specialty Health System - Brainerd
    11615 State Ave.
    Brainerd, MN 56401-7306
    218-828-6123

    St. Paul Como Community Unit
    690 Como Ave.
    St. Paul, MN 55103
    651-558-2187

    Minnesota Specialty Health System - Wadena
    240 Shady Lane Drive
    Wadena, MN 56482
    218-319-6001
    218-632-6583, fax

    Minnesota Specialty Health System - Willmar
    1208 Olena Ave. SE
    Willmar, MN 56201
    320-235-0900

    Community clinics

    Central Lakes Community Dental Clinic
    Central Lakes College Campus
    501 West College Drive
    Brainerd, MN 56401
    218-855-8272

    Fergus Falls Community Dental Clinic
    1121 Pebble Lake Road
    Fergus Falls, MN 56537
    218-739-7254

    Health Source Community Dental Clinic
    1425 East Rum River Drive South
    Cambridge, MN 55008
    763-689-7306

    Southern Cities Community Clinic
    400 Fourth Street NW
    Faribault, MN 55021
    507-384-6830

    Willmar Community Dental Clinic
    1801 Technology Drive
    Willmar, MN 56201
    320-231-5315

    Community Addiction Recovery Enterprise

    The Community Addiction Recovery Enterprise provides dual diagnosis (both chemical dependency and mental illness) treatment and treatment for gambling addiction. It provides both inpatient and outpatient treatment, is licensed by the Minnesota Department of Human Services and the Minnesota Department of Health and is accredited by the Joint Commission on Accreditation of Healthcare Organizations.

    Program locations

    Anoka
    3301 Seventh Ave. N.
    Anoka, MN 55303
    Admissions: 651-431-5247

    Brainerd
    11600 State Ave.
    Brainerd, MN 56401
    Admissions: 218-828-2389

    Liberalis
    810 Third St., Suite 102
    Carlton, MN 55718
    Admissions: 218-384-7013 or 218-384-7000

    Fergus Falls
    1174 Western Ave.
    Fergus Falls, MN 56537
    Admissions: 218-736-1800

    St. Peter
    1703 CSAH 15
    St. Peter, MN 56082
    Admissions: 507-933-5199
    Fax: 507-931-7888

    Willmar
    1705 16th St. NE
    Willmar, MN 55201
    Admissions: 320-231-5468 or 320-231-5379

    Child and Adolescent Behavioral Health Services

    Child and Adolescent Behavioral Health Services provides comprehensive hospital and community-based mental health services to children and adolescents who have a serious emotional disturbance and whose needs may exceed the capacities of their families and local communities.

    CABHS-Willmar Inpatient
    1701 Technology Drive NE
    Willmar, MN 56201
    320-231-5337
    888-883-0266

    CABHS administrative offices
    1711 W. County Road B, Suite 100 F
    Roseville, MN 55113
    612-306-1578 or 218-825-3000

    Community Support Services

    Community Support Services provides crisis homes, technical assistance and consultation services to people with disabilities throughout Minnesota.

    1235 Highway 293
    Cambridge, MN 55008-9003
    763-689-7224 or 763-689-7255, fax

    Forensic Treatment Services

    The Minnesota Security Hospital, a secure treatment facility located in St. Peter, serves people who have been committed by the court as mentally ill and dangerous.

    Minnesota Security Hospital
    100 Freeman Drive
    St. Peter, MN 56082-1599
    507-985-2000
    507-985-7693, fax

    Minnesota Sex Offender Program

    Executive Director
    Nancy Johnston
    651-431-4390
    The Minnesota Sex Offender Program in Moose Lake and St. Peter provides inpatient services and treatment to people who are committed by the court as a sexual psychopathic personality or a sexually dangerous person.

    Minnesota State Operated Community Services (MSOCS)

    MSOCS provides residential and vocational support services for people with developmental and other disabilities throughout Minnesota.

    3200 Labore Road, Suite 104
    Vadnais Heights, MN 55110-5186
    651-766-4117, 651-766-4162, fax

    Community Supports

    Assistant Commissioner
    Claire Wilson, 651-431-2323
    Community Supports includes all DHS behavioral health policy areas, including the divisions of Mental Health, Alcohol and Drug Abuse, Disability Services, Deaf and Hard of Hearing Services, and Housing and Support Services.

    Alcohol and Drug Abuse Division

    Deputy Director
    Brian Zirbes,
    651-431-4928
    The department's Alcohol and Drug Abuse Division is the state authority on drug and alcohol abuse prevention. In that role, the division plans and evaluates programs and administers funding. This division also includes a problem gambling treatment and education program, and the tobacco program that includes retailer compliance checks throughout the state.

    Mental Health Division

    Deputy Division Director
    Carol LaBine, 651-431-4871
    In partnership with local mental health providers and others in the system of care, the Mental Health Division develops, supports and maintains a comprehensive array of community-based services to meet the mental health needs of adults and children and their families.

    Deaf and Hard of Hearing Services Division

    Director
    David Rosenthal, 651-431-2356 (voice) or 651-431-2354 (TTY/TDD)
    The Deaf and Hard of Hearing Services Division assists children and adults who are deaf, deafblind or hard of hearing and their families to gain access to the services they need to live independently in their communities. More than 330,000 Minnesotans have a hearing loss and rely on visual or tactile forms of language or assistive listening devices to communicate. Eight regional offices located around the state provide direct services to individuals, families and communities. An administrative office in St. Paul coordinates the statewide Telephone Equipment Distribution (TED) program and awards more than $1.9 million annually to community vendors to provide mental health, interpreter referral and independent living services. (To schedule an interpreter, call the interpreter referral (IR) number listed under your region.)

    Telephone Equipment Distribution program
    800-657-3663 (Voice) or 800-657-3513 (TTY/TDD)
    The TED program provides specialized telephone equipment at no cost to qualified people who are deaf, hard of hearing, speech impaired or mobility impaired to help them use the telephone system.

    Regional offices

    Regional offices provide a single entry point for services and referrals for Minnesotans of any age who have a hearing loss. The offices provide direct client services including information and referral, consultation and outreach to agencies and individuals, technical assistance, videotape and book library loans on a short-term basis, and training to agencies regarding accessibility and hearing loss. Regional offices also sponsor trainings and events for the community and house adaptive equipment demonstration labs and the Telephone Equipment Distribution program staff. (To schedule an interpreter, call the interpreter referral (IR) number listed under your region.)

    DHHS Northeast
    11 E. Superior St., Suite 220
    Duluth, MN 55802
    218-723-4962, Voice
    888-234-1322, Voice
    866-552-2692, VP
    866-488-3833, TTY
    218-723-4969, Fax
    Email: dhhs.duluth@state.mn.us

    DHHS Northeast
    Workforce Center
    820 N. Ninth St., Suite 250
    Virginia, MN 55792-2345
    218-748-2253, Voice
    218-550-5153, VP
    866-488-3997, TTY
    218-748-2288, Fax
    Email: dhhs.virginia@state.mn.us

    DHHS Northwest
    Family Service Center of Clay County
    715-11th St. N., Suite 200
    Moorhead, MN 56560
    218-291-5880, Voice
    800-456-7589, Voice
    866-977-7390, VP
    866-488-3829, TTY
    218-291-5886, Fax
    Email:dhhs.moorhead@state.mn.us

    DHHS East/West Central
    3400 First St. N., Suite 302
    St. Cloud, MN 56303
    320-223-7130, Voice
    800-456-3690, Voice
    866-588-2282, VP
    866-488-3909, TTY
    320-654-5157, Fax
    Email: dhhs.stcloud@state.mn.us

    DHHS Southern
    12 Civic Center Plaza, Suite 1670
    Mankato, MN 56001
    507-344-2840, Voice
    507-322-3518, VP
    800-311-1148, toll-free
    866-266-2461, TTY
    651-431-7776, Fax
    Email: dhhs.mankato@state.mn.us

    DHHS Metro
    Golden Rule Building

    85 East Seventh Place, Suite 105
    St. Paul, MN 55101
    Mailing address:

    444 Lafayette Road N
    St. Paul, MN 55155-3814
    651-431-5940, Voice
    651-964-1514, VP
    888-206-6513, TTY
    651-431-7587, Fax
    Email: dhhs.metro@state.mn.us

    Disability Services Division

    Director
    Alex Bartolic, 651-431-2381
    DHS plans, develops and evaluates community-based services for Minnesotans with developmental disabilities, traumatic brain injuries, physical disabilities and chronic medical conditions who are also in need of public supports. Community-based services promote individual and family self-sufficiency and maintain an individual's or family's optimum level of independence in the community; they include home care, residential and work-related services.

    The division also includes the HIV/AIDS Unit, which helps Minnesotans living with HIV to access health care through its insurance, drug reimbursement, dental, nutrition and case management programs. The unit also consults with other parts of DHS and state government on HIV policy and statewide needs assessment, planning and evaluation.

    Housing and Support Services Division

    Director
    Erin Sullivan Sutton, 651-431-3849
    At DHS, we work to ensure that appropriate housing is available for the people we serve by supporting systems that integrate housing, services and income supports to enable people to live in the community of their choice. The division oversees General Assistance, Group Residential Housing, Long-term Homelessness, Minnesota Supplemental Aid, Section 811 Project Based Rental Assistance Program, Social Security Benefits Advocacy and SOAR (SSI/SSDI Outreach, Access and Recovery).

    Children and Family Services

    Assistant Commissioner
    James Koppel, 651-431-3835
    Children and Family Services helps keep children safe and provides families with supports to care for their children. It also helps families and individuals transition to work and economic stability.

    Child Safety and Permanency Division

    Director
    Jamie Sorenson, 651-431-4655
    The Child Safety and Permanency Division works with counties to prevent child abuse and neglect, and to intervene when child maltreatment occurs. It provides a statewide competency-based training system in partnership with counties. The division oversees early intervention services, services for homeless and other at-risk youth, family preservation services, child protection services, out-of-home placement (including foster care), American Indian child welfare and adoption.

    Child Support Division

    Director
    Jeff Jorgenson, 651-431-4276
    This division is responsible for administering the statewide child support program that includes locating absent parents, establishing paternity, and establishing, modifying and enforcing orders for child and medical support.

    Community Partnerships and Child Care Services Division

    Director
    Cindi Yang, 651-431-3828
    The division works in partnership with counties, tribes, community organizations and other state agencies to develop high quality and accessible child care options and school readiness services for families; to provide child care subsidies to low-income Minnesotans; and to remove the barriers imposed by poverty on the health and development of children and families at the community level, through community action agencies, food shelves and homeless shelters.

    Economic Assistance and Employment Supports Division

    Director
    Jovon Perry, 651-431-4006
    The Economic Assistance and Employment Supports Division develops and implements policy; delivers training; develops bulletins and manuals; and provides systems and policy support to the counties, tribes and community providers who offer cash, food and housing assistance; and refugee and employment services to low-income Minnesotans. Services and programs are designed to strengthen Minnesota families and individuals by helping them meet their basic needs as they go to work, look for work, attend school or are unable to work. This division also is responsible for program data and analysis, program integrity, quality assurance and outcome evaluation for Minnesota’s economic assistance programs.

    Continuing Care for Older Adults

    Assistant Commissioner
    Loren Colman, 651-431-2560
    Continuing Care for Older Adults works to ensure quality care and services for seniors and other adults who need help living as independently as possible.

    Aging and Adult Services Division

    Director
    Kari Benson, 651-431-2566
    This division develops community services and resources for older persons and adults with special needs and administers Long-Term Care Consultation and the Alternative Care and Elderly Waiver programs that help seniors remain in their communities. Programs for seniors and their families include adult foster care, adult day care, chore assistance, adult protection, caregiver support and in-home services. This division also provides staff support to the Minnesota Board on Aging (MBA), which administers the federal Older Americans Act and state dollars to fund a variety of services, including Senior LinkAge Line®, health insurance counseling for seniors, the Ombudsman for Older Minnesotans and more. More information about the MBA is available on its Web site at www.mnaging.org.

    Nursing Facility Rates and Policy Division

    Director
    Valerie Cooke, 651-431-2263
    The Nursing Facility Rates and Policy Division provides policy development and program administration of facility-based services for older Minnesotans. Oversight responsibilities include benefits, rate setting, care system development, public health interventions and administration of federal grants. The division conducts the rate setting for Rule 50 nursing facilities and the contractual nursing home alternative payment system demonstration project.

    Aging 2030

    Director
    LaRhae Knatterud, 651-431-2606
    Project 2030
    , which is housed within the Department of Human Services, analyzes the impacts of the aging of Minnesota's population and creates momentum within all sectors to prepare for the demographic shifts that will culminate in 2030 when the first baby boomers begin turning 85.

    Health Care

    Assistant Commissioner, Health Care
    Nathan Moracco
    651-431-5929

    Health Care Administration (HCA) oversees Minnesota Health Care Programs (MHCP, or Minnesota’s Medicaid program) eligibility, benefit and payment policies; program development; member and provider relations and outreach; health care payment systems; research and evaluation; contract management; eligibility processing and determination; and oversight for the county and tribal administration of health care programs.

    Health Care Research and Quality (HRQ)

    Director
    Karen Schirle, 651-431-4603
    This division is responsible for data analysis, research and performance measures to evaluate health care programs, and oversees managed care quality assurance and improvement.

    MHCP Medical Director

    Jeff Schiff, M.D., 651-431-3488

    Deputy Assistant Commissioner for Operations

    Rachel Peterson
    651-431-2702

    Member and Provider Services (MPS)

    Director
    Rachel Peterson, 651-431-2702
    This division supports Minnesota Health Care Programs (MHCP) members and providers, and is comprised of Benefit Recovery, Claims Processing, Managed Care Ombudsman, and the Member and Provider Call Center, Training and Communication and Provider Enrollment.

    Health Care Eligibility Operations (HCEO)

    Director
    Vacant
    This division performs processing and eligibility determinations for MinnesotaCare and the Minnesota Family Planning Program, and disability determinations by the State Medical Review Team.

    State Medicaid Director

    Medicaid Director
    Marie Zimmerman, 651-431-4233
    The state Medicaid director oversees department relations with the federal Centers for Medicare & Medicaid Services, including negotiating changes to the state’s Medicaid plan and waivers.

    Purchasing and Service Delivery (PSD)

    Director
    Julie Marquardt, 651-431-2669
    This division coordinates the purchasing and delivery of services in state health care programs including determining how services are covered, and managing fee-for-service and purchasing through managed care plans and other coordinated care organizations.

    Health Care Eligibility and Access (HCEA)

    Director
    Karen Gibson, 651-431-2297
    This division administers eligibility policy, training, education and end-user support to counties, tribal governments, assistors, and navigators for the Medical Assistance and MinnesotaCare programs.

    MN.IT Services

    Chief Business Technology Officer
    William Pal-Freeman, 651-201-2575
    MN.IT Services @ DHS manages the technology to provide the department's information infrastructure and core information tools. IT supports the agency's mission by providing a workplace information environment that is secure, stable, powerful and technologically sound, by ensuring that new systems are coordinated across the department and with other agencies and by providing a high level of customer support.

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