Office of Ombudsman for Long-Term Care

What is the Office of Ombudsman for Long-Term Care?

The Office of Ombudsman for Long-Term Care is a program of the Minnesota Board on Aging. Regional ombudsmen and volunteers work to enhance the quality of life and services for people receiving long-term care services. The program advocates for person-centered living throughout the health care continuum. The program also advocates for reform in long-term care through changes in state law, federal law and administrative policy.

What is an ombudsman?

An ombudsman is an independent consumer advocate. Ombudsmen:

  • Investigate complaints concerning the health, safety, welfare and rights
  • Work to identify problems and resolve individual concerns
  • Offer information and consultation about long-term care services and consumer rights and regulations
  • Resolve disputes between consumers and providers about long-term care services
  • Work with providers to promote a culture of person-directed living
  • Whom do ombudsmen serve?

  • Anyone seeking consultation about long-term care services
  • Medicare beneficiaries with hospital access or discharge concerns
  • People receiving home care services
  • Resident of other adult care homes (i.e. housing with services, assisted living, customized living or foster care)
  • Residents of nursing homes and boarding care homes, including veterans' homes.
  • How can an ombudsman help?

    Ombudsmen handle complaint and problems related to:

  • Quality of care
  • Rights violations
  • Discharge or eviction
  • Service termination
  • Public benefit programs
  • How do I find an ombudsman?

    For information and assistance, call (651) 431-2555, toll-free at 1 (800) 657-3591, TDD/TTY call 711 or locate you're regional Ombudsman in the Staff Directory.

    Write to us at:

    Office of Ombudsman for Long-Term Care
    P.O. Box 64971
    St. Paul, MN 55164-0971

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