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Child Support – Contacts
The state Child Support Enforcement Division supervises the child support program. County child support offices administer it by working with parents to establish and enforce support orders.
County Child Support Offices
If you have an open child support case in Minnesota, contact your county child support officer with questions about your case. Case work is done by the counties. They have the physical files and are in the best position to help you.
If your caseworker does not resolve your questions or problems, try to resolve your concern through the county (for example, the supervisor or director). If you are still having problems with your case, you can contact the state office.
Minnesota Department of Human Services
Telephone: (651) 431-4400
You can get up-to-the minute information about payments or your case:
Getting information about your case is easy. Simply enter your child support participant number and your personal identification number (PIN). If you do not have a PIN, call your county worker and ask for one. Your worker will mail it to you at the address in the case.
Participants can speak to a customer service representative about:
The Child Support Partners line is an automated phone system specifically for employers, payors of funds, community partners, and child support agencies outside Minnesota at:
Customer service representatives are available 8:00 a.m. to 4:30 p.m. Monday through Friday.
If you need answers to general questions about federal regulations, state statutes or department policies as they relate to child support in Minnesota, call for recorded information 24 hours a day, seven days a week at:
Child Support Enforcement Division (CSED) Case Reviewer Procedure
In Minnesota, most enforcement remedies have complaint or dispute resolution processes that are outlined in the due process notices. Other issues involving child support cases are resolved through a complaint resolution process that involves state and county procedures.
Personnel issues follow individual county escalation processes.
Case Enforcement or policy issues:
1. Individuals with policy or systems issues must first bring their complaint to their Child Support Officer (CSO).
2. If resolution is not obtained, the individual may contact the CSO's supervisor or county designee.
3. If resolution is not obtained at the supervisor level, the complainant may proceed up the county chain of command.
4. If still not resolved, the individual may contact the CSED Help Desk. The specific paper documentation and computer system information reviewed is case-specific and depends on the question(s) asked.
5. If the individual has still not received resolution to the issue(s), he or she can write a letter to the Minnesota Child Support Enforcement Division Director.
When CSED receives a request from a case participant to review the collection process or other activity on his or her case, the request will be logged, tracked, and assigned to a staff person on the Help Desk. If the request is received orally, the case reviewer may ask the requestor to submit it to CSED in writing so we clearly understand the assertions, issues, and questions to adequately research and respond to them.
The timeframe for responding to written requests for a case review is two weeks. If a review of all the issues will take longer than that, the case reviewer may send an interim letter explaining that the review is in process and include the date by which a final response will be sent.
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