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ReliaCard® stored value account
The state office will deposit child support payments into stored value card accounts when:
The U.S. Bank ReliaCard:
Signing up for a ReliaCard account
When a ReliaCard Visa account is established to receive child support payments, the parent enters into a cardholder agreement with U.S. Bank. Parents who receive child support qualify automatically for this card. No credit check or bank account is needed.
To sign up for direct deposit to a ReliaCard account, complete the Stored Value Card Authorization Form (PDF).
Although there is no fee for the card itself, U.S. Bank may charge fees on some account transactions, such as ATM withdrawals. U.S. Bank explains the fees in the packet they send with the card, and also on the cardholder website located at www.usbankreliacard.com.
Changing a direct deposit account
Complete a Direct Deposit Authorization Form (DHS-3371) to change your direct deposit from a ReliaCard account to your checking or savings account. When you are set up for direct deposit to checking or savings, your ReliaCard account will automatically be closed.
Closing your ReliaCard account
If you need to close a ReliaCard account because your child support case is closed, the balance on your card must be $0.00. When your balance is $0.00:
1. Notify the Child Support Payment Center (CSPC).
2. CSPC will contact U.S. Bank to close the ReliaCard account.
Closing your child support case does not automatically close your ReliaCard account.
Completing a new Direct Deposit application will also close the account.
Moving outside of the United States
U.S. Bank will not send the ReliaCard to mailing addresses outside of the United States. Parents who live or move outside of the United States should contact their worker at their county child support office.
Questions about a ReliaCard Visa card or account
Call U.S. Bank at 855-233-8375 with any questions. You may find additional information on the cardholder website at www.usbankreliacard.com.
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