DHS combined the customized living and 24-hour customized living service CBSM pages to align with the federally approved waiver plans. Policies did not change with this combination of CBSM pages. No changes to service agreements are required.
Page posted: 10/1/03
Page reviewed: 3/22/18
Page updated: 3/22/18
Customized living (CL): An individualized package of regularly scheduled health-related and supportive services provided to a person who resides in a qualified, registered housing with services establishment.
24-hour customized living (CL): Customized living services provided with 24-hour supervision.
Customized living (CL) and 24-hour CL services include component services designed to meet the person’s assessed needs and goals. The component services are grouped into six categories described below. For more details about the component services, including what is covered and distinctions between each, see Customized Living Component Service Definitions, DHS-6790H (PDF).
Activities of daily living (ADL) assistance
ADL assistance includes assisting the person with the following:
Assistance with mental health, cognitive or behavioral concerns
This category includes assistance with the following:
If the person receives any of these component services, the following requirements must be met:
Health-related assistance includes the following:
Home management tasks
Home management tasks include assisting the person with the following:
The customized living/24-hour CL provider must make meal preparation available. If the lead agency authorizes the provider to deliver this component service, the provider must provide meal preparation that adequately meets the nutritional needs of the person, as defined by current FDA guidelines.
Non-medical transportation includes transportation of the person to support his/her access to the community.
If the person receives socialization, it must be part of his/her service plan and related to established goals and outcomes.
Customized living and 24-hour CL services do not cover:
If the person receives customized living or 24-hour CL, he/she cannot receive chore, homemaker or respite as separate waiver services. These services are included as part of customized living and 24-hour CL.
24-hour customized living under BI and CADI
If the person receives 24-hour customized living under CADI or BI, he/she cannot receive personal emergency response systems (PERS) or monitoring technology as separate waiver services.
24-hour customized living under EW
If the person receives 24-hour customized living under EW, he/she cannot receive monitoring technology as a separate waiver service. He/she may only receive personal emergency response systems (PERS) for use outside of the customized living setting (see CBSM – Personal emergency response systems).
Wipes for continence care
Wipes for continence care cannot be billed for separately. The cost of these wipes is included in the reimbursement for the covered component service of continence care.
When the person may receive 24-hour CL
The person may receive 24-hour CL if one of the following four requirements are met:
1. Person has an assessed need for cognitive or behavioral intervention
If the person receives either customized living or 24-hour CL, he/she must have an individualized service plan based on his/her assessed needs. This is an extension of the support plan developed that includes all home and community-based services.
The lead agency must:
The person directs and the provider ensures service delivery with oversight from the lead agency.
If the service plan includes supervision, it must document the person’s specific need(s) for supervision and the plan to provide it, including:
The service plan must document if the person needs 24-hour supervision.
BI and CADI only
Under the BI and CADI waivers, the following setting location and size requirements must be met.
The lead agency cannot authorize customized living or 24-hour CL services for people who reside in either of the following:
When a single provider leases or owns more than one living setting located on the same or adjoining property, the lead agency can only authorize services in one of the settings.
For people younger than age 55, up to four people unrelated to the principal care provider may reside in a living setting. The size limitation does not apply if the residence meets both of the following requirements:
Exception to size limit
There are two scenarios in which DHS may approve an exception for the setting size limit.
DHS may approve an exception to the size limit if the following requirements are met:
If the customized living setting has more than four units, it can serve people who receive services under the BI, CAC, CADI and DD waivers in up to 25 percent of the units. The 25 percent limit does not apply to settings that receive funding through the HUD program Housing Opportunities for Person with AIDS (HOPWA), but a DHS-approved exception is still required for HOPWA settings.
DHS may approve an exception to the size limit during emergency situations when the setting is needed to avert a person’s placement in a regional treatment center or a nursing home.
A setting may receive this exception if up to five people live in the setting and are unrelated to the principal care provider. If approved, this exception cannot exceed two years.
For purposes of this provision, an emergency situation is defined as one of the following:
Submitting an exception request
To submit an exception request to DHS for scenario 1 or 2, the lead agency must contact its assigned DSD Regional Resource Specialist (RRS).
Customized living and 24-hour CL are DHS enrollment-required services. For more information, see CBSM – Waiver/AC service provider overview.
A customized living or 24-hour CL provider must have a comprehensive home care license under Minnesota Statues, Chapter 144A with the Minnesota Department of Health.
A customized living or 24-hour CL provider who does not have a foster care license under Minn. R. 9555.5105 to 9555.6265 and provides services in settings of one to four people (or five with a DHS-approved permanent fifth-bed license or temporary fifth-bed variance), must comply with Minn. R. 9555.6205, subp. 1 to 3 and Minn. R. 9555.6225, subp.1, 2, 6 and 10.
Customized living and 24-hour CL services can only be provided in settings registered as housing with services establishments under Minnesota Statutes, Chapter 144D.
Additional provider requirements
Provider staff must be able to:
In addition to meeting the requirements above, staff who provide supervision must:
Authorization, rates and billing
The lead agency is primarily responsible to complete the tools that establish the individualized service rates.
The provider cannot bill for days on which the person is absent from the customized living setting. For more information, see Provider Manual – Billing for Waiver and Alternative Care (AC) Programs.
Below is waiver-specific information for CL. For more information, see both Customized Living Component Service Definitions, DHS-6790H (PDF) and Long-Term Services and Supports (LTSS) Service Rate Limits, DHS-3945 (PDF).
Providers may not request supplemental payment for covered services. For more information, see Provider Manual – Billing policy overview.
For example, a provider may not bill or otherwise charge a person on a waiver, or his/her family, for:
BI and CADI
Under the BI and CADI waivers, customized living and 24-hour CL are framework services. The lead agency uses the Rate Management System (RMS) to determine rates. For more information, see CBSM – Rate Management System.
Lead agencies use the Residential Services (RS) Tool to develop service plans and determine rates for EW customized living services. For more information, see DHS – EW residential services. This page includes links to the most recent versions of:
CBSM – BI, CAC, CADI and DD waivers general process and procedures