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Multilingual referral lines
The Multilingual Referral Lines (MRL) (currently maintained in DHS’ 10 primary non-English languages) are owned by DHS and operated by contracted vendors. Clients with LEP can reach an operator who speaks their language (live or voicemail) to be referred to the appropriate state or county human services provider. There is no cost to clients with LEP to use these lines.
The MRL numbers appear on the language block (LB1) within DHS documents (LB1) or they are printed on “stuffers” that accompany other information that state and county human service providers mail to clients. In some cases, DHS documents contain a language block stuffer symbol that indicates to human services providers that the language block stuffer should be given out with the document. See the language block section for more information.
Note that the MRL are not an interpreting service. They exist to help clients with LEP access the appropriate county or state human services provider. When the client calls the MRL for their language, the MRL operator leaves a message with the appropriate human services provider asking them to contact the client. The county or state human services office must arrange for and provide language assistance to the client as needed when contacting the client.
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