Page posted: 5/4/05
Page reviewed: 12/27/17
Page updated: 1/16/18
PolicyQuest is an online, searchable, question-and-answer library. PolicyQuest is available to lead agency staff and the public who have questions about home and community-based services, programs and waivers administered by the Aging and Adult Services (AASD) and Disability Services (DSD) divisions.
How to use it
Lead agency staff and the public may search the database for previously submitted questions and answers from AASD and DSD staff. No user ID or password is needed to access the posted questions and answers library. Search options are:
To search the database, visit PolicyQuest. For more help, search the user manual on the instructions page in PolicyQuest.
Submit a question
Before you submit a question to PolicyQuest, search other resources for an answer as well as using these steps:
Search Community-Based Services Manual (CBSM) for your answer.
Search PolicyQuest for your answer.
Check with your supervisor or your MnCHOICES or rates mentors.
If you cannot find an answer using these other resources, designated agency staff may submit a policy question and DHS staff will respond. The agency admin designates which agency staff may submit questions.
Submit your question to PolicyQuest. Please note the following:
For more assistance, click on the instructions link in the PolicyQuest system.
A user must have a user ID and password to submit a question. Contact your agency admin if:
Person- or situation-specific questions
If you need to include specific information about a person or situation in your submission (e.g., personal health information), you should include it in the “supporting information” field only. This field will not be included in the posted DHS answer.
Disability Services inquiries about a specific person or containing information about someone who receives Disability Services programs and services may also be emailed to the DSD Response Center. See CBSM – DSD Response Center for more information.
Each lead agency needs a PolicyQuest agency admin. The agency admin can submit questions and has additional responsibilities. If your agency does not have an agency admin, contact a DHS PolicyQuest administrator using the contact information at the end of this section.
The agency admin:
Set up agency user access
The agency admin authorizes access for local agency users:
For more assistance
The agency admin should:
PolicyQuest administrators at DHS
The system administrator at DHS you should contact depends on which services, programs or waivers you have a question about. If you have a question about using PolicyQuest, contact: