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7.4.3 Inconsistent Information

ISSUE DATE: 03/2026

Inconsistent Information at application

If you are processing a new application, request verification of inconsistent information as part of processing the application. See Chapter 7.3 (Verification – Initial Application).

Inconsistent Information during the 12-month eligibility period

If you become aware of inconsistent information during the 12-month eligibility period, consider the reporting and verification requirements, and whether the family’s eligibility or authorized hours would be impacted before requesting more information or verification.

For example:

· Families do not need to report when they are working fewer hours. If you become aware the parent is working fewer hours, no further action is needed (unless the family reports the change and requests that their copay be reduced).

· Families must report and verify when they begin providing child care or working in a child care center. If you become aware that the parent may be providing child care or working at a child care center, but the family did not report the change, request verification of inconsistent information from the family. If verification is not received, the case would be suspended following a 15-day notice.

Families may report different information to other workers. If the new information was not required to be reported, it is not considered inconsistent information. Workers do not need to take further action in these situations.

If follow-up is needed, consider:

· Contacting the family for more information.

· Requesting verification if eligibility or authorized hours may be impacted.

· If verification is not received, suspend the case following a 15-day notice.

· Making a fraud referral. Follow your agency policies about when to make a fraud referral. If information did not need to be reported, a fraud referral may not be necessary. See Chapter 13.3 (Fraud Referrals).

Inconsistent Information at redetermination

If you are processing a redetermination, request verification of inconsistent information as part of processing the redetermination. See Chapter 7.6 (Verification – Eligibility Redetermination).

If there is inconsistent information about the family that would have affected eligibility or authorization during the 12-month eligibility period, request verification at redetermination, unless requesting information would compromise a fraud investigation. For example:

· Request verification of identity, relationship and activity if it is discovered that another parent has been in the home if not reported or verified during the previous 12-month eligibility period.

Legal authority

Minnesota Statutes 142E.03

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