Accept or deny a Workforce One referral for employment services within 7 calendar days.

This includes referrals of:

· New participants.

· Returning participants who had previously been open on MFIP with another agency or with your agency.

· Participants transferring from another county or agency.

Only deny a referral if the person already has a Workforce One record open for your agency.

Note: Accepted referrals should be enrolled in Workforce One within 30 days.

How referrals will arrive to employment services agencies:

MAXIS will generate referrals to Workforce One automatically when:

· A participant becomes eligible for MFIP and the eligibility worker approves the new case on MAXIS.

· A participant transfers to a new county or tribe and the new county or tribe approves the case on MAXIS.

· These referrals will only contain the information available on MAXIS at the time of the referral.

Paper referrals by an eligibility worker do not replace electronic referrals. An electronic referral has to follow a paper referral.

Instructions for accepting referrals and closing cases on Workforce One:

Never start a new program sequence for a participant already open on Workforce One with your agency.

Be careful not to close cases too soon on Workforce One.

· Before closing a case in Workforce One, verify that the case has been closed in MAXIS for more than 30 days.

· Be aware that an auto-close on MAXIS or a case closed due to over income may not actually mean the case is closed long-term.

· If the case is closed for less than 30 days, MAXIS will not send a new Workforce One referral when the case is reactivated.

· If the case is closed incorrectly on Workforce One, re-open the most recent sequence.