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February 10,2026 Lisa Thelen, Authorized Agent 6600 France Ave S STE 350 Edina, MN 55435 RE: Report No. 202510543 REM North Star Inc License No. 1096289/1071573 Dear Lisa Thelen: CORRECTION ORDER An investigation of REM North Star Inc was completed regarding report number 202510543 which alleged violation of Minnesota Statutes, section 626.557, and Minnesota Statutes, Chapter 245D. This maltreatment allegation concerned financial exploitation. The disposition of the investigation report is inconclusive. One violation was noted. VIOLATIONS AND CORRECTION ORDERS The following violation of state and (or) federal laws and rules were observed. Corrective action for the violation is required by Minnesota Statutes, section 245A.06, and is hereby ordered by the Commissioner of Human Services. Failure to correct the violation within the prescribed amount of time may result in fines and/or action against your license, as provided for in Minnesota Statutes, sections 245A.06 and 245A.07. Citation: Minnesota Statutes, section 245A.04, subdivision 13, paragraphs (a), (b), and (c). Violation: The license holder did not ensure that a person served by the program retained the use and availability of personal funds; did not ensure separation of funds of a person served by the program from funds of a program staff; and did not immediately document receipt and disbursement of a person's funds or other property at the time of receipt or disbursement. A consumers (C’s) guardian sent the C’s monthly personal needs money to a staff person’s (P) bank account via Zelle. The P was to disperse the money to the VA but did not consistently track the VA’s disbursements and/or expenditures. Corrective Action Ordered: On an ongoing basis, you must maintain compliance as required in this subdivision. If you believe the citation is in error, you may ask the Commissioner of Human Services to reconsider the parts of the correction order that you believe to be in error. If you choose to exercise this right, your request for reconsideration must be in writing and received by the Commissioner within 20 calendar days after receipt of this letter. Your request for reconsideration must be sent to: Commissioner Minnesota Department of Human Services c/o Licensing Division PO Box 64242 St. Paul, MN 55164-0242 You must include any and all information, documentation, or other evidence you have to support your request for reconsideration. Please note that a request for reconsideration does not stay any provisions of the correction order. If you have any questions regarding the investigation, contact me immediately. If you have any questions regarding compliance with this Correction Order or applicable rules, contact your licensor Kelly Bosch, Kelly.bosch@state.mn.us, 651-431-6621. Sincerely,
Lisa Shock, Senior Investigator Office of Inspector General Licensing Division Lisa.shock@state.mn.us 651-431-6142 Enclosure
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