Refer to the NEMT Guide for information about procedures.
Minnesota Health Care Programs (MHCP) covers the following categories of medical transportation services: (Select the links for service-specific coverage policies and billing procedures.)
Nonemergency Medical Transportation Services (NEMT)
NEMT provides Medical Assistance (MA) members with the safest, most appropriate and cost-effective mode of transportation to get to and from nonemergency medical service appointments. Recipients can arrange NEMT as one-way or round trips. Medical necessity determines which of the following types or levels of transport and ancillary services the member is certified to receive for transport to and from covered medical services:
The local agency (Modes 1 through 3) or the MHCP medical review agent (KEPRO for Mode 4) completes the transport level certification.
The MHCP medical review agent (KEPRO for Modes 5 and 7) or mental health crisis teams and some medical providers in specific situations (Mode 6) complete the transport level certification.
Members who qualify for local agency-administered NEMT may need the driver’s help up to, into, or in the residence, medical facility or pickup location. This includes assistance to or from the appropriate medical appointment desk.
All NEMT transport services include reimbursement in the rates for all activities of the transport driver needed to ensure the safe loading, unloading and transport of the rider. This may include but is not limited to any of the following:
Emergency Medical Transportation
Ambulance transportation services is the transport of a member whose medical condition or diagnosis requires medically necessary services before and during transport. This includes air and ground, emergency and nonemergency ambulance services.
Eligible providers must meet the following:
Refer to the Provider Enrollment webpage for general enrollment requirements. Refer to the Provider Basics, Provider Requirements, and Access Services sections for nonparticipating provider information.
Provider Type Home Page Links
To be eligible to receive NEMT services, the member must meet one of the following criteria:
Members enrolled in a managed care organization (MCO) must contact the appropriate MCO for the process and procedures for obtaining transportation services.
MinnesotaCare members enrolled in a managed care plan with dates of service on and after January 1, 2017, will only receive or be reimbursed for personal mileage (mode 1), unassisted transport— out-of-state airfare only (mode 3), and out-of-state transport and ancillary services (lodging, meals, parking or tolls) through the local county or tribal agencies. All other NEMT transports are accessed through the health plan.
Transportation to services provided for a waiver program is the responsibility of the waiver program. For member transportation to waiver program services, see HCBS Waiver Services and Elderly Waiver (EW) and Alternate Care (AC) Program sections in the manual.
Refer to these sections for specific policies about eligible recipients:
A person who is certified for state-administered NEMT transport services must contact the provider to schedule transport for ramp or lift-equipped, protected, or stretcher transports. If certified for state-administered NEMT assisted transport or the local agency administered NEMT transports, the person must obtain transport through the local county or tribal agency.
MHCP covers NEMT services when provided for an eligible MHCP member to or from the site of an MHCP-covered medical service and either of the following apply:
Refer to these sections for specific covered service policies:
Non-emergency medical transportation (NEMT) and the related ancillary service charges ARE NOT applied to an existing spenddown obligation of a member. Members with a spenddown obligation are eligible for NEMT and related ancillary services to get them to and from their medical appointments. MHCP will reimburse for transports and ancillary services to the local agencies or enrolled NEMT provider.
NEMT services may be provided for the member and, when necessary, one responsible person. The responsible person is included in the reimbursement for ground transports.
A responsible person is an adult or emancipated minor who is needed to make medical decisions, learn about the member’s medical care or is necessary to allow the recipient to receive a covered medical service.
In most situations, the responsible person must be transported with the MHCP recipient to receive payment or reimbursement for the NEMT services. An eligible responsible person includes, but is not limited to one of the following:
Family Members Transported Without the Recipient
MHCP covers transportation of responsible persons and one or more siblings from a single location separately from the member when necessary to enable family therapy services as established in the member’s plan of care to be completed. For example, the responsible person, sibling or spouse of a child or parent living in a residential facility may be required to attend therapy sessions or complete therapy services. Such cases do not require the member receiving care to be included in the transport. Use the member’s MHCP ID number when billing.
Organ Transplant Donor
MA may reimburse the costs of the appropriate level of NEMT transport and ancillary services to get the MA organ transplant donor from his or her location to Minnesota and back to the initial location. This ONLY includes transport and ancillary services for organ transplant donors from locations WITHIN the United States.
The member is responsible for obtaining the documentation necessary to give to the local agency for MA to provide and reimburse transport and ancillary services properly. The member gets the information or documentation from his or her managed care organization (MCO).
Under the Americans with Disabilities Act (ADA), a service animal is any dog that is individually trained to do work or perform tasks for the benefit of a person with a disability, including a physical, sensory, psychiatric, intellectual or other mental disability. Other species of animals whether wild or domestic, trained or untrained, are not service animals for the purpose of this definition. In addition to dogs, the ADA allows miniature horses to be service animals if they have been individually trained to do work or perform tasks for the benefit of the person with a disability.
A recurring trip is when an MHCP member needs transportation to appointments with sequential dates and times on a daily, weekly, or bi-weekly basis for an extended period. MHCP members may schedule recurring trips for up to 30 days at a time in most cases. Members may schedule for more than 30 days in advance for the following conditions or services (including but not limited to):
Transport for Repair of Medical Equipment
MHCP covers transportation for medical equipment repair only when the recipient and medical equipment are transported together.
Transportation to an Opioid Treatment Program (OTP)
As of July 1, 2015, providers and drivers must be chosen on a random basis, when feasible, for all NEMT transportation to Opioid Treatment Program (OTP) clinics. You can find more about this in the NEMT Guide.
Allow pharmacy-only transports when transport is the only option available based on pharmacy requirements or absence of other means to obtain the prescription(s). Members must use all means to obtain pharmacy items which includes, but is not limited to the following:
If pharmacy-only transport is required, the following apply:
One-time assessment is for same-day service upgrade requests. The local county or tribal agency may authorize upgrade requests for county or tribal agency-level NEMT; the MHCP medical review agent may authorize requests for state-administered NEMT. One-time assessments are completed when members with temporary conditions or sudden changes in condition require a higher level of transport service than they are currently approved to receive. Approve the one-time upgrade when the medical service is urgent, a medical provider who has seen or spoken with the person that day requests the medical service, or as required for discharge from the hospital.
Urgent care is care for any illness or severe condition which, under reasonable standards of medical practice, would be diagnosed and treated within a 24-hour period and if left untreated, could rapidly become a crisis or emergency. Transportation requests for urgent care include any calls for transportation services when the person indicates his or her medical provider has told him or her to come to the provider’s office or to obtain other medical treatment or services that same day or within a 24-hour period.
Complete the same-day NEMT upgrade using the assessment process to ensure the proper level of transport is established and provided based on medical necessity. Same-day, after hours, weekend and holiday transport services depend on provider availability.
Members being discharged from a hospital after hours, including weekends and holidays, may need a higher mode of services. Hospital staff may initiate a one-time assessment for this purpose. Hospital staff must first determine if the person has a current level of transport service established for NEMT. If the person has a local county or tribal agency NEMT level of transport established, does not require a greater level of service for discharge and the transport level providers are available, inform the person that he or she may call the county or tribe directly to schedule the transport.
If the member’s medical needs require a higher level of transport or the member’s current transport level providers are not available, hospital staff must review the member’s conditions and establish the appropriate level of transport based on the person’s current medical needs.
The discharge provider must also contact the MHCP state-administered NEMT transport medical review agent within seven business days of the transport to have the level-of-service (LOS) assessment finalized when state-administered NEMT was necessary. The medical review agent will not review or certify the transport if they do not receive the information within seven business days. The provider or member may then contact the transportation provider to schedule transport.
For dates of service on and prior to June 30, 2017, a provider may transport two or more MHCP members in one vehicle from the same or different points of pickup to the same or different destinations. Transportation base and mileage payments are prorated only when multiple riders use the same pickup or origination point. The destination or drop-off point of each rider does not determine if proration of reimbursement is required.
Report the number of riders picked up at the same point of origin on the 837P electronic claim form. Proration applies to all NEMT transports having separate base and mileage reimbursements available. All riders are prorated the same percentages for the base service and mileage rates for the entire distance of the transport. For example, if two riders are picked up at the same location, both riders will have their base rate prorated to 80 percent and their total mileage to 50 percent.
Allowed base rate and mileage rate percentages
Number of Riders
% of Allowed Base Rate
% of Allowed Mileage Rate
10 or more
Multiple rider examples
Rider A is picked up at his or her residence and travels with transport provider to pick up rider B at his or her residence. Both riders A and B are dropped off at the same or different destinations. No proration is required. The riders were not picked up at the same point of origin (pick-up point). The destination point(s) does not determine if proration applies to the transport.
Riders A and B are both picked up at the same pick-up point and dropped off at different locations. Proration applies to the base and mileage reimbursements because the riders were picked up at the same point of origin.
Riders A and B are both picked up at the same point of origin and are dropped off at the same destination. Proration applies to the base and mileage reimbursements because the riders were picked up at the same point of origin.
Riders A, B, and C are all picked up at the same point of origin and dropped off at the same or different destinations. The same proration calculation applies to the base and mileage reimbursements for all riders because all riders were picked up at the same point of origin.
Riders A, B, and C are all picked up at different points of origin and dropped off at the same or different destinations. Proration does not apply because the riders were not picked up at the same origination point location.
Effective for dates of service on and after July 1, 2017, the proration of NEMT multiple rider transports for Modes 1 through 7 DOES NOT apply. The transportation provider may continue to transport multiple riders; however, proration is no longer required.
Each complete round trip will include multiple segments by one or multiple transportation providers.
Example: Recipient is picked up at point A and transported to point B service provider. The transportation provider then transports the recipient from point B service provider to point C service provider and then to final destination A. This is three trip legs or units.
MHCP covers transportation between two hospitals, two LTC facilities, or two medical or residential facilities or other similar or same facilities or locations when a medically necessary health service that is part of the member’s plan of care is not available at the originating facility.
The following requirements apply:
A reconsideration of a level-of-service (LOS) determination follows this procedure:
* Statement of medical necessity: The statement of medical necessity must indicate the medical necessity for the person to be present at the medical facility. The transportation coordinator will contact the person for information required to send to the treating provider requesting a statement of medical necessity for the transport, ancillary services or medical provider destination. Once the transportation coordinator receives the medical necessity information, the coordinator reviews it for approval of transportation and ancillary services costs. Approval is not guaranteed.
MHCP does not cover the services listed below as medical transportation service costs for fee-for-service (FFS) (this list is not all-inclusive):
The costs listed below are excluded by MHCP as medical transportation service costs for FFS. MHCP does not reimburse for these services and the provider cannot bill the member for them:
Types of transports requiring authorization
Types of Transports
Transports exceeding 30- and 60-mile limits
Local county human services or tribal agencies are responsible for authorization of NEMT services when a MHCP-covered medical service can only be received at a location more than 30 miles from the recipient’s home or residence for primary care and more than 60 miles from the recipient’s home or residence for specialty care. This does not include authorization for any protected transport (mode 6) services.
FFS authorization is based on medical necessity and no provider within those 30- and 60-mile distances is capable of providing the level of care needed. The agency maintains documentation of the authorization by the local agency in the member’s file. It is not entered into the MHCP claims processing system.
Out-of-state nonemergency transportation
Does not include origination or destination points located in neighboring states when the county of the neighboring state is contiguous to Minnesota.
The DHS medical review agent must approve FFS authorization of the out-of-state medical service and provide the authorization to the NEMT transport coordinator or provider.
The agency maintains documentation of the authorization by the local agency in the client’s file and it is not entered into the MHCP claims processing system.
Further review by DHS policy staff may also be required.
Nonemergency stretcher services
All NEMT stretcher transports, including nursing facility residents, must be certified through the MHCP NEMT medical review agent.
Refer to the following for service specific authorization requirements:
Refer to the Authorization section for general authorization requirements.
Out-of-State Medical Services
Local county and tribal agencies and state-administered NEMT providers considering requests for out-of-state medical transportation must obtain proof of authorization for out-of-state medical services from the recipient or responsible person. The MHCP medical review agent completes FFS authorization for out-of-state medical services. Referral by the managed care organization is required for recipients enrolled in a managed care plan. Refer to the Out-of-state Services authorization requirement section of the MHCP Provider Manual for more information.
Transportation of a Minor
Transports of minors aged 17 and under require parental consent for transport if the parent or legal guardian is unable to accompany the minor. The transportation coordinator should keep the signed parental authorization form in their records. The signed form is valid for one year.
Refer to Billing Policy for general MHCP billing policies and the following sections for service specific billing procedures:
MHCP-enrolled state-administered NEMT and ambulance providers bill MHCP directly for FFS transport services.
Local agency-administered NEMT transportation providers do not bill MHCP for service reimbursements. Contact the local county or tribal agency for reimbursement processes. Bill according to the following:
All requests to backdate the level of service based on a retroactive MHCP determination or for a person who is already an eligible MHCP member require completion of the level-of-service transport or ancillary services assessment. The DHS medical review agent must mail the denial letter following the level-of-service determination and mails an approval letter, if requested.
The recipient will need to have a retroactive level-of-service assessment completed for the following:
All cost reimbursements must be within the eligibility period and include appropriate documentation that would otherwise be required.
Retain transportation records for five years from the date the service is first billed to MHCP.
Trip documentation must be consistent with Minnesota Statutes 256B.0625, Subd. 17b requirements:
Documentation must also include:
Adult: A person over the age of 18 authorized to make transportation decisions for a minor.
ALS: Advanced Life Support.
Advanced life support, Level 1 (ALS1): Transportation by ground ambulance vehicle, and the provision of medically necessary supplies and services, including an ALS assessment by ALS personnel or the provision of at least one ALS intervention.
Advanced life support, Level 2 (ALS2):
Ambulance service: The transport of a member whose medical condition or diagnosis requires medically necessary services before and during transport.
Ancillary services: Health services, incidental to ambulance transportation services that may be medically necessary on an individual basis, but are not routinely used and are not included in the base rate for ambulance.
Attendant: An employee of a NEMT provider who meets all MnDOT driver certification requirements.
Basic life support (BLS): Transportation by ground ambulance vehicle and medically necessary supplies and services, plus the provision of BLS ambulance services.
BLS emergency: When medically necessary, the provision of BLS services as described in the BLS definition, in the context of an emergency response.
Client: A person enrolled in MHCP using nonemergency medical transportation services.
Client reimbursement: client mileage reimbursement provided to clients who have their own transportation.
Common carrier transportation: The transport of a member by bus, taxicab, other commercial carrier, or by private automobile.
Day training and habilitation (DT&H) services: Refer to DT&H.
Level of service (LOS): Assessment necessary to determine what mode of state or local agency NEMT is appropriate and most cost effective for each member.
Local agency nonemergency medical transportation (NEMT): Transportation services coordinated, provided, or reimbursed by the county and tribe. This includes personal mileage and volunteer driver mileage reimbursement, unassisted and assisted transport levels.
Medical review agent: An organization that MHCP (DHS) contracts with for review of the specific types of state-administered NEMT service level certification requests.
Medical transportation: The transport of a member for the purpose of obtaining a covered service or transport of the recipient after the service is provided. The types of medical transportation are common carrier, special transportation and life support.
Minnesota Department of Transportation (MnDOT): The principal Minnesota state agency to develop, implement, administer, consolidate and coordinate state transportation policies, plans and programs (Minnesota Statutes 174).
Minnesota nonemergency transportation (MNET): The program that coordinates and provides all local county and tribal agency administered NEMT transport services through a host county contract (current host county is Hennepin) for Anoka, Benton, Chisago, Dakota, Hennepin, Isanti, Mille Lacs, Pine, Ramsey, Sherburne, Stearns, Washington and Wright counties.
Minor child: A person from birth through age 17.
NEMT coordinator: An entity made up of one or more county, tribe or contracted provider with the responsibility of coordinating the appropriate level of transportation services for the member.
No show: Member is not at pickup location when scheduled or member has cancelled a scheduled trip within the following:
Nonemergency medical transportation (NEMT): Local county or tribal administered and state-administered transportation services provided to enable MHCP members access to medically necessary covered services or to attend MHCP service related appeal hearings.
State-administered nonemergency medical transportation (NEMT): Transportation services administered and reimbursed directly to the MHCP enrolled providers by DHS for transport of MHCP-eligible members certified to use one of the state-administered levels of transport to get to and from an MHCP covered medical service. This includes ramp and lift-equipped, protected and stretcher transports.
Transportation coordinator: The local county or tribal agency (or their contracted entity) that reviews clients eligibility for NEMT and related ancillary services and completes a level-of-service (LOS) assessment for the transport services they coordinate, provide (using their contracted transportation providers), reimburse (the client or transportation provider), and bill to MHCP.
Trip or trip leg: The transport of the member from the pickup (origination) location to the drop-off (destination) location. This is the unit of billing.
Volunteer transport: A transportation program that provides transportation by volunteers using their own vehicles.
Minnesota Statutes 144E.10: Ambulance Service Licensing
Minnesota Statutes 144E.16: Ambulance Service Local Standards
Minnesota Statutes 174: DOT Requirements
Minnesota Statutes 174.29: Coordination of Special Transportation Service
Minnesota Statutes 174.30: Operating Standards for Special Transportation Service
Minnesota Statutes 256B.0625 subd. 17: Transportation Costs
Minnesota Statutes 256B.0625, subd. 17a: Payment for Ambulance Services
Minnesota Statutes 256B.0625, subd.17b: Covered Services, Documentation Required
Minnesota Statutes 256B.0625 subd. 18: Bus or Taxicab Transportation
Minnesota Rules 8840.5925: Vehicle Equipment
Minnesota Rules 9505.0315: Medical Transportation
Minnesota Rules 9505.0445: Payment Rates