Minnesota Minnesota

Community-Based Services Manual (CBSM)

Community-Based Services Manual (CBSM)


24-hour emergency assistance

Page posted: 10/1/03

Page reviewed: 1/4/23

Page updated: 1/4/23

Legal authority

Federally approved BI, CAC, CADI and DD waiver plans, Minn. Stat. §245D.03

Definitions

24-hour emergency assistance: On-call counseling, on-call problem solving and/or immediate response for assistance at a person's home due to a health or personal emergency that is not related to an injury or an immediate danger. This service does not replace the use of 911 when necessary.

Immediate response: A timely action done without delay. An immediate response does not require staff to be physically present if alternative delivery methods are chosen and work for the person. The type of immediate response must be specific to the person’s needs, as identified in their support plan.

Primary caregiver: Individual principally responsible for the care and supervision of the person. The primary caregiver must maintain their primary residence at the same address as the person and be named as an owner or lessee of the primary residence.

Eligibility

A person is eligible to receive 24-hour emergency assistance if they meet one of the following sets of criteria:

1. The person:

  • · Lives in their own home (refer to CBSM – Requirements for a person’s own home).
  • · Does not receive 24-hour supervision.
  • · Would otherwise require extensive, routine supervision in the absence of this service.
  • 2. The person lives with a primary caregiver who would otherwise require extensive support in the absence of this service to secure help in the event of an emergency.

    Covered services

    Non-equipment

    This service covers the following non-equipment services:

  • · Immediate response for assistance at the person’s home.
  • · On-call counseling and problem solving.
  • Equipment

    This service covers the following equipment services:

  • · Personal emergency response system (PERS) installation and testing.
  • · PERS device and monitoring.
  • Non-covered services

    Not covered within the service

    24-hour emergency assistance does not cover:

  • · Scheduled on-call support provided through other services.
  • · Staffing for other services.
  • · Staff person sleeping or awake overnight in the person’s own home.
  • Services that cannot be authorized with 24-hour emergency assistance

    If a person receives 24-hour emergency assistance, they cannot receive state plan or waiver services that duplicate this service, such as:

  • · 24-hour customized living.
  • · Community residential services.
  • · Family residential services.
  • · Integrated community supports.
  • Remote support

    24-hour emergency assistance can be delivered through remote support. Services delivered through remote support must meet all the requirements listed on CBSM – Remote support.

    Documentation

    Non-equipment

    If the person has an unexpected need for non-equipment services, the lead agency can authorize the service right away. Then, the lead agency must review the person’s support plan within five days of service initiation and update the support plan to meet the person’s ongoing needs, as necessary.

    The support plan must identify:

  • · When the service will be available to the person (e.g., overnight, increased during certain times of year).
  • · How the service will be provided (e.g., in person, telephone).
  • · Provider responsible to deliver the service.
  • · Specific provider qualifications necessary to meet the person’s needs.
  • · When the pattern of service usage indicates the person may need other services.
  • Whenever the person needs other services, the support planning team must meet to revise the plan to meet the person’s assessed needs.

    Equipment

    For information about equipment documentation requirements, refer to the support plan requirements section of CBSM – PERS.

    Secondary information

    Services under all waiver/AC programs must meet the requirements listed on the services section of CBSM – Waiver and Alternative Care programs overview.

    Provider standards and qualifications

    Non-equipment

    24-hour emergency assistance non-equipment is a DHS enrollment-required service. For more information, refer to CBSM – Waiver/AC service provider overview.

    License requirements

    Unless excluded, 24-hour emergency assistance non-equipment providers must meet one of the following requirements:

  • · Have a license under Minn. Stat. Ch. 245D as a basic support service provider.
  • · Have a license under Minn. Stat. Ch. 144A with a home and community-based services designation.
  • 245D exclusion

    In some cases, the person who receives services can use an individual provider who meets requirements for exclusion from 245D licensure. For more information, refer to CBSM – Exclusions from 245D licensure.

    Background study

    To provide 24-hour emergency assistance involving direct contact with the person, providers must have a background study. For more information, refer to CBSM – Waiver/AC service provider overview – Required DHS background studies for direct-contact services.

    Reporting

    A provider licensed under 245D must report all uses of controlled procedures, emergency use of manual restraint and prohibited procedures according to Minn. Stat. §245D.06, subd. 5 to DHS via the Behavioral Intervention Report Form, DHS-5148.

    Equipment

    24-hour emergency assistance equipment is an approval option: purchased item service. For more information, refer to CBSM – Waiver/AC service provider overview.

    Authorization, rates and billing

    The lead agency authorizes 24-hour emergency assistance at the market rate. For more information, refer to CBSM – Market rate services and Long-Term Services and Supports Service Rate Limits, DHS-3945 (PDF).

    Additional resources

    CBSM – Caregiver living expenses
    CBSM – Exclusions from 245D licensure
    CBSM – Market rate services
    CBSM – Monitoring technology usage
    CBSM – Night supervision services
    CBSM – PERS
    CBSM – Remote support
    CBSM – Resource: Overnight support for people in their own home
    CBSM – Resource: Guidance on support technology and service planning
    CBSM – Waiver, AC and ECS general processes and procedures
    CBSM – Waiver/AC service provider overview
    Long-Term Services and Supports Service Rate Limits, DHS-3945 (PDF)

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