7. Mobile Crisis Call Reporting

Monthly Call Reporting Requirements

In addition to individual client records, Mobile Crisis providers report monthly call data in MHIS. Call reporting is required by the end of the month following data collection. Ex. February data is due to be reported by March 31st.

Data is submitted on a monthly basis regarding call counts in the following categories:

· Referred directly to 911 Emergency Services

· Face to face visit within 24 hours

· Face to face visit immediate

· Phone consultation and/or assessment that is not followed by a face to face visit. Response may include referrals for additional services and supports, but the call involves some discussion and crisis assessment prior to making any referral(s).

· Provide referral and/or contact information only with no significant discussion or crisis assessment involved and the call is not followed by a face to face visit.

· Other call response type.

How to Report

It is the responsibility of the contracted mobile crisis team to ensure that call reporting is completed and that the reporting is done in a way that can be attributed to the contracted team. This may require collecting call information from a call center to report.

Call Reporting Process:

· Log-in to the MHIS portal

· Navigate to the Crisis Call Reporting page which can be found in the ribbon menu at the top of the page

· Crisis Call Reporting is available to any agency location that has created an MHIS status record with client status = [03] Intervention Episode

· New providers will need to complete an individual client status record before call reporting will be available.

· Select the Month and Year that represent the data you are reporting

· Enter the total number of calls that were received for each call type

· Click Calculate Totals

· Click Save

Report this page

Issue:
Email:
Comments: