VERIFICATIONS - HOW TO RUN SAVE
ISSUE DATE: 10/2026
Once acceptable immigration documentation is received and all other eligibility factors are met, run the SAVE report for each non-citizen, naturalized citizen, or derived citizen who is applying for benefits. See 0031.30 (Verifications – Acceptable Immigration Documents).
For the SAVE User:
● | SAVE is an entirely electronic process. |
● | Follow the prompts within SAVE. |
● | If SAVE prompts the worker to Request Additional Verification, approve applicants or continue benefits until SAVE returns the necessary information. Pending the SAVE verification, the agency cannot deny, delay, reduce or terminate the person’s eligibility on the basis of immigration status. See 0005.12.15.03 (Delays in Processing Applications). |
● | SAVE users must review the SAVE homepage for USCIS updates and alerts, including immigration document extensions and other critical updates. |
Initial Verification:
Type the following information into SAVE:
● | Enter the person’s name in SAVE exactly as it appears on their immigration document.
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● | Provide at least one of the following numeric identifiers from the person’s immigration document:
Response from the Initial Verification:
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Additional Verification:
When SAVE directs the user to “Request Additional Verification”, the user MUST follow SAVE’s instructions, which may include uploading additional documentation. Follow the prompts in SAVE and write any questions that you have in the comments box.
Even if SAVE does not prompt users to Request Additional Verification, do so if:
● | The applicant or participant has any concerns about the SAVE response, including if the applicant or participant believes that the SAVE report is incorrect. |
● | The SAVE response does not align with the applicant’s immigration document information. |
● | There is conflicting biographic information. |
● | The person’s immigration document does not have one of the specific numeric identifiers used to run SAVE. |
The SAVE report should align with the immigration document. Do not close a case in SAVE or MAXIS until SAVE is no longer prompting the user to request additional verification or to resubmit with additional information.
● | SAVE may indicate “Unable to Process.” If this message is received, wait 24 hours before attempting to create a new case. |
● | SAVE may respond “No Status” or “Unable to Verify.” If SAVE cannot verify the person’s immigration status:
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Send in a Policy Question if there is inconsistent information, questions, or concerns with SAVE.
SAVE and Sponsor Information
When a person is sponsored by form I-864, use SAVE to obtain a sponsor’s name, address, and Social Security Number. However, income is a mandatory verification and benefits cannot be approved until the applicant(s) produce the sponsor’s income/asset information.
It is ultimately the applicant’s responsibility to provide sponsor information. See 0031.33 (Sponsor Deeming) to determine whether an applicant is sponsored.
To get sponsor information from SAVE:
● | Run the Initial Verification in SAVE and select the “Sponsor Info” icon if the person has documentation indicating they are a Lawful Permanent Resident (LPR). This icon may already be selected. |
● | If SAVE returns sponsor information, follow 0031.33 (Sponsor Deeming) for next steps. |
● | If SAVE does not return sponsor information, select “Request Additional Verification” and write in the comments box requesting sponsor information from SAVE. |
● | If, after requesting additional verification, SAVE provides no sponsor information and that matches what the client says, accept that answer and do not deem sponsor income. |
● | Send a Policy Question at any point in this process when there are questions/concerns. |
PREVIOUS REVISIONS
| Date | Notes |
|---|---|
| 03/2026 | New section: Details the steps to run a SAVE report. |
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