MnCHOICES Help Desk

Updated 08/5/2019

If you would like to schedule a MnCHOICES Assessment contact the health and human services department of the county or tribal nation where you live. DHS uses the MnCHOICES help desk contact form to provide technical and policy assistance to counties and tribal nations.

Help desk hours

8 a.m. – 4:30 p.m., Monday – Friday
Telephone: 651-431-4801
Mentors may submit questions to the MnCHOICES help desk:

• Use the DHS-6979 Help Desk Contact Form
• Send a message to dhs.mnhelp@state.mn.us
• Review the Need MnCHOICES Help? webpage before contacting the help desk.
• Problem-solving steps for MnCHOICES users

Troubleshooting documents

MnCHOICES Assessment

A-J
Access MnCHOICES Assessment Following Update or Release (PDF)
Cache-Clearing Instructions (PDF)
Clearing Silverlight Isolated Storage (PDF)
Deleting Content and Resetting Profile (PDF)
Display Resolution Adjustment (PDF)
Error Message: “MnCHOICES Assessment Application is Running in Another Instance” (PDF)
“Hidden” Dialog Boxes (PDF)
K-P
Known Issues v18.1.4
Offline Document Restore (PDF)
Offline Mode (PDF)
Offline-Online Screen-by-Screen Walkthrough (PDF)
Offline-Online, Quick Study (PDF)
Populating PMI Numbers (PDF)
Printing Reports from Closed Assessments (PDF)
Q-Z
Release Notes
Running Eligibility Offline (PDF)
Security Certificate Warning (PDF)
Snipping Tool – How to Use It (PDF)
Unable to Log into Offline Mode (PDF)
Uninstalling MnCHOICES Assessment when the Desktop Icon is Absent (PDF)
Windows 10 Troubleshooting (PDF)

MnCHOICES Support Plan

Change plan dates when prepopulated (PDF)
Known Issues v18.6.1
Release Notes
Technical Specifications (PDF)