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Combined Manual

Combined Manual


VERIFICATIONS - HOW TO RUN SAVE

ISSUE DATE: 05/2024

Once acceptable immigration documentation is received and all other eligibility factors are met, run the SAVE report for each non-citizen, naturalized citizen, or derived citizen who is applying for benefits. See 0031.30 (Verifications – Acceptable Immigration Documents).

For the SAVE User:

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SAVE has three Verification Levels

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SAVE is an entirely electronic process. There is no longer a paper component of this process.

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Follow the prompts within SAVE at each level.

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If SAVE prompts the worker to Institute Additional Verifications, approve applicants or continue benefits until SAVE returns the necessary information. Pending the SAVE verification, the agency cannot deny, delay, reduce or terminate the person’s eligibility on the basis of immigration status. See 0005.12.15.03 (Delays in Processing Applications).

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SAVE users must review the SAVE homepage for USCIS updates and alerts, including immigration document extensions and other critical updates.

First Level (Initial Verification):

Type the following information into the Initial Verification level of SAVE:

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Enter the person’s name in SAVE exactly as it appears on their immigration document.

  • Enter the person’s birth date.

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Provide one of the following numeric identifiers from the person’s immigration document:

  • Alien number (this is the same thing as the USCIS number or “A” number,
  • Passport number,
  • Naturalization/Citizen number,
  • Card number (if the document only has a receipt number type it in the space for a card number), or
  • Visa number.

Response from the Initial Verification:

  • SAVE will often immediately produce the status verification and the needed information at the Initial SAVE Verification, or First level of SAVE. If that occurs, do not run a 2nd level SAVE inquiry.
  • If SAVE prompts the user to “Institute Additional Verifications” do not rely on the Initial Verification (1st Level of SAVE) report, follow the prompts in SAVE.

Second Level (Institute Additional Verifications):

The second level of SAVE is for cases that need to be looked at by a SAVE staff member. When SAVE directs the user to “Institute Additional Verifications”, the user MUST follow SAVE’s instructions. Follow the prompts in SAVE and write any questions that you have in the comments box in the second level.

Even if SAVE does not prompt users to Institute Additional Verifications, do so if:

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The applicant or participant has any concerns about the SAVE response, including if the applicant or participant believes that the SAVE report is incorrect.

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The SAVE response does not match the applicant’s immigration document information.

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There is conflicting biographic information.

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The person’s immigration document does not have one of the specific numeric identifiers that SAVE asks for in Level 1.

Third Level (Institute Additional Verifications)

SAVE may prompt users to “Institute Additional Verifications” again. This means the user must go to the 3rd level in the SAVE system and send in copies of the person’s immigration documents.

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Do not close a case in SAVE or MAXIS until SAVE is no longer prompting the user to move to the next level.

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The SAVE report must match the immigration document.

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If the 3rd level of SAVE cannot verify the person’s immigration status:

Send in a Policy Question if there is inconsistent information, questions, or concerns with SAVE.

SAVE and Sponsor Information

Use the Roadmap for Non-Citizen cases to determine if the person is sponsored. When a person is sponsored by form I-864, use SAVE to obtain a sponsor’s name, address, and Social Security Number. However, income is a mandatory verification and benefits cannot be approved until the applicant(s) produce the sponsor’s income/asset information.

It is ultimately the applicant’s responsibility to provide sponsor information. See 0031.33 (Sponsor Deeming) to determine whether an applicant is sponsored.

To get sponsor information from SAVE:

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Run the First Level of SAVE and select the “Sponsor Info” icon. It may already be selected.

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If SAVE returns sponsor information, follow 0031.33 (Sponsor Deeming) for next steps.

  • Often SAVE does not return sponsor information after the First Level, or it will say there is no sponsor.

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If SAVE does not return sponsor information, workers must proceed to the Second Level of SAVE by selecting “Institute Additional Verifications” and write in the comments box requesting sponsor information from SAVE.

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If the Second Level SAVE says there is no sponsor information and that matches what the client says, accept that answer and do not deem sponsor income. If there is inconsistent information, run the Third Level of SAVE and select “Institute Additional Verifications” again.

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When the Third Level of SAVE comes back, trust the SAVE report.

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Send a Policy Question at any point in this process when there are questions/concerns.

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