MnCHOICES interagency contact point (MICP)

Updated 9/23/25

Purpose of MnCHOICES interagency contact point (MICP):

Facilitate communications and processes between lead agencies who are either the county of financial responsibility (CFR) or the county of residence (COR) on behalf of a person completing MnCHOICES activities.

(Note: The MICP does not replace the MnCHOICES mentor, lead agency intake, case-management-specific communications, etc. The contact function is a location/site and not a single person. This MICP is an interagency function only.)

When do lead agencies use the MICP?

COR and CFR staff will use the MICP to coordinate and/or facilitate long-term services and supports (LTSS) assessment and support planning activities and responsibilities between agencies.

• The COR staff sends reassessment requests to the MICP for the lead agency that is responsible for completing the assessment. Assessors send documentation back to the case manager directly. If that contact information is unavailable, then the MICP contact may be used.
• It is not the role of the MICP to receive case transfers. Case transfers should be sent to the staff designated by the receiving lead agency. If the lead agency’s case-transfer contact is unknown, staff may contact the MICP as a starting point and be directed to the appropriate contact.

What are the functions and expectations of the MICP?

The function of the MICP is to be the primary communication/access point between the COR and CFR. The MICP should not be a single person because of the expectations of the MICP. Designated staff members fulfill the function. Each lead agency designates daily coverage that:

• Coordinates MnCHOICES communications about a mutual recipient’s assessments, reassessments and support plans (as needed).
• Receives requests for assessments or information from completed assessments from lead agencies. Then, the MICP identifies and notifies the appropriate person or business area within their agency of the need to assume the lead or complete a function (e.g., Rule 185 determinations, waiver allocations, transition supports or assessments, etc.).
• Uses technology developed by their lead agency to ensure accountability and acknowledge receipt of communication to the sender within three business days.
• The identified MICP is:

What are the attributes of an effective MICP?

• Skillful at networking, developing and maintaining positive working relationships.
• Collaborative and works cooperatively to solve problems.
• Responsive to requests for assistance, regardless of the nature of the inquiry.
• Available and responsive via phone, email and/or fax during regular business hours.
• Timely with communications.
• Knowledgeable of their agency’s internal business processes and protocols to coordinate communications with subject matter experts (SMEs) like:

How do I know who the MICP contact is for each lead agency?

An updated MICP list is available on PartnerLink. DHS expects lead agencies to keep their contact information up to date. Lead agencies must complete the online Update MnCHOICES interagency contact point list form to update their MICP information.