| SSIS Verion 15.3 Software Defect Report for September 2015 Prepared by the SSIS Quality Assurance Team | ||||
| Module | Date Reported | SSIS Version When Reported | Problem Description | Workaround |
| Architecture - SSIS | 11/22/2013 | V13.2 | Service Arrangement and Payments Comments tab: When a user created Comment is created, the splitter flies over top of grid and remains there instead of in its normal position. This happens when a system created Comment already exists. | A manual refresh will put the splitter back in it's normal position between the grid and the detail. |
| Architecture - SSIS | 5/8/2014 | V14.2 | Grids: Focus and highlighting of row are not always the same as the record displayed in the preview. | Before taking an action from a grid verify the same record is displaying in the preview. |
| Architecture - SSIS | 7/9/2014 | V14.3 | Amendments: When a New Amendment is created, the splitter often remains at top of screen, over the grid, instead of above the detail view. When the detail view is moved below the grid, the splitter sometimes remains above the grid | Double click on the splitter to get it back into the normal position between the grid and the detail view. Once the splitter is back in place, it remains in the normal position in that session. However, if Service Arrangement Search screen is closed the splitter reverts to the position above the grid. |
| Architecture - SSIS | 3/4/2015 | V14.4 | Fiscal Details: When Service Arrangement changes are saved, occasionally multiple rows are automatically selected in the grid. The additional arrangements selected may not be immediately visible because they are in a collapsed Service Year group. As a result: a. Multi-select Warning messages may display, such as the Approve action is not enabled for an arrangement with Active/Payments Status. b. Multiple arrangements could be approved when only a single one should have been approved or sent for approval. | To avoid multiple arrangements being selected: a. Work with the arrangements full-screen instead of under the grid in Fiscal Details. Then use the back arrow on the tool bar to return to the grid. b. Click on the arrangement in the grid before selecting an Action menu option such as Send for Approval or Approve. c. If a multi-select Warning message displays that the action is not enabled click the "Ignore" button to continue. |
| Architecture - SSIS | 4/14/2015 | V15.2 | Searches: For those searches opened from menu options that start with “Add existing …”, the search screen opens with the splitter flush with the left hand side of the screen instead of the tree displaying. Some examples of the menu options include Add existing LNDX Link (in Bus Org under Licenses folder), Add existing Address (Person & Bus Org), Add existing Phone (Person & Bus Org) (Person & Bus Org), and Add existing Email (Person & Bus Org). [Add existing client and Add existing collateral are different because a version of the Person Search screen opens.] | Move the splitter to the further to the right side of the screen for the tree to be visible. |
| Architecture - SSIS | 8/31/2015 | V15.3 | Grids: Selecting the "Export Raw Grid" menu option displays a message saying: "This grid has a preview column that is currently hidden. If you would like to see this data in the raw data export, please cancel and turn on that field first. Continue?" | Click "OK" and the grid will export correctly. |
| Bus Org./Provider | 2/26/2014 | V13.3 | Print Detail Report: The print preview opens behind the Business Organization Search screen. The issue occurs when accessing Business Organization Search through another screen (e.g. Person > Education/Employment, Service Arrangements Search, Payment Search, etc.). | Right-click on the Taskbar, and select "Cascade Windows" to see all open screens. |
| Bus Org./Provider | 6/11/2014 | V14.1 | Cancelling a duplicate "Payment" phone in an imported vendor clears the "Type" field, and does not cancel the record. Additional errors may display preventing further navigation. | Refresh the screen to remove the cancelled phone record. |
| Docs Case Notes & Chronology | 8/8/2012 | V12.3 | Documents and HTML Service Plans: The "Current Page" option prints all pages of the document or service plan. This occurs when using "Print Document". | None |
| Docs Case Notes & Chronology | 9/26/2012 | V12.3 | The Action menu available throughout the application has a hotkey for keyboard access to the menu. The hotkey, Alt + A, has been de-activated. | Use one of the other options for selecting the Action menu. |
| Docs Case Notes & Chronology | 1/15/2013 | V12.4 | Email Report functionality: If text in an Editor is fully justified (both right and left margins), emailed versions of a report containing this text have large gaps in spacing. | This problem does not occur if the Editor text is aligned in a way other than fully justified (e.g., can be aligned left, aligned right, or aligned center to avoid the problem). To change the alignment/justification: 1. Highlight all text in the Editor 2. Click on the “Home” tab 3. Select "Align Text Left" button (or "Center" button, or "Align Text Right" button) 4. Text alignment/justification will change 5. Exit the Editor, save the record, then print and email the report Spacing gaps will not occur. |
| Docs Case Notes & Chronology | 8/2/2013 | V13.3 | Case Notes (including Time Notes): Some Case Notes display coding in the editor instead of text. This occurs on older records that contained copied and pasted tables from the SSIS editor in version 5.4 or earlier. | Print the Case Note to view the record as originally entered. |
| Docs Case Notes & Chronology | 9/22/2014 | V14.3 | RTF Documents: Two of the RTF Documents display and print with extra line spacing above the attached header. This occurs on the "Relative Notice of Foster Care Placement" and "Relative Notice of Voluntary Foster Care Placement for Treatment" documents. | Remove the RTF Document Template Header from these two documents. |
| Docs Case Notes & Chronology | 12/11/2014 | V14.4 | RTF Document Template Headers: Headers with page-wide images pasted into the RTF Editor print with some of the Header cut off on the right side of the page. | Create the RTF Document Template Header with one inch margins on the left and right. Re-size any image added to fit within the set up margins. |
| Docs Case Notes & Chronology | 2/25/2015 | V15.1 | Document Setup Tab: Type ahead is not functioning on the "Document template" field for Documents (Person and Chronology) or Service Plans (HTML). Type ahead was used to open the Template Search screen with filtered results. | Click the magnifying glass icon to open the Template Search. |
| Docs Case Notes & Chronology | 5/4/2015 | V15.2 | RTF Editor: The right click menu is disabled in the expanded editor window. | Use the icons available in the RTF Editor ribbon. |
| Document Templates | 3/17/2014 | V14.2 | SAE Status Verification Document: The "Document" and "Properties" tabs display twice on new documents. | Use the first set of tabs for any edits to the document. |
| Document Templates | 7/11/2014 | V14.1 | Document Template Editor: Printing a template causes the template editor to freeze. It is not possible to make changes in the Editor tab. | Use Task Manager to close the Document Template Editor. Re-open the Document Template Editor to access and edit the document. |
| Document Templates | 8/25/2014 | V14.3 | RTF Document Template Headers: There is no option to delete a RTF Header. | None |
| Document Templates | 8/25/2014 | V14.3 | RTF Documents: The Action menu item "Refresh Headers/Footers" is enabled for RTF Documents, but it does not do anything for these documents. | Select the "RTF Document" tab, and use the Action menu option "Re-Merge Document". |
| Document Templates | 8/25/2014 | V14.3 | RTF Documents: Clicking on the datepicker when it is at the bottom of the screen does not bring up the datepicker dialogue box. | Scroll down the screen so that the datepicker is not at the bottom. |
| Document Templates | 8/25/2014 | V14.3 | RTF Documents: The spellchecker is reviewing checkboxes as misspelled words. | Add the "o" and "x" to the custom dictionary. |
| Document Templates | 9/10/2014 | V14.3 | RTF Documents: The displayed date in the footer does not match the date the document was created or printed. | None |
| Document Templates | 9/12/2014 | V14.3 | RTF Document Template Headers: The RTF Document Template Headers feature does not allow blank headers to be saved. | Manually add line spacing to individual documents as they are created in the Workgroup Chronology. |
| Document Templates | 6/1/2015 | V15.2 | RTF Documents: The "Reset to Template" function does not revert the document when "Re-Merge Document" is done first. | Refresh the screen after "Re-Merge Document". |
| Editor | 8/3/2012 | V12.3 | RTF Editor (Case Notes, Contacts/Activities, Intake Description of Need, Adult Maltreatment Report Description of Incident, and revised Service Plans): AutoCorrect Options, created in the SSIS File menu, are not functioning within the expanded RTF Editor fields. This includes changes to these settings: Capitalize/Exceptions and Replace text as you type | Expand the RTF Editor to full screen (click on the blue E) to use options available on any of the displayed tabs. For example, the "Find/Replace" function can be used to replace words or phrases typed in shorthand with the longhand version. |
| Editor | 8/30/2012 | V12.3 | RTF Editor: Images added to an editor field do not display on the printed document. This applies to editor fields available in the following areas: 1) Intake Description of need 2) Adult Maltreatment Report Description of Incident 3) Chronology Case Notes 4) Contacts/Activities 5) State Documents 6) State Service Plans | Print needed image files using an external application. |
| Editor | 5/21/2014 | V14.1 | Editor: Words added to the spellchecker Custom Dictionary in the unexpanded editor view are not displaying in the expanded editor Custom Dictionary. | Add custom words in the expanded editor spellchecker Custom Dictionary. |
| Editor | 7/27/2015 | V15.2 | RTF Documents: Selecting the "Replace" button inserts the "replace with" text in front of the existing text. The button is available following these steps: 1. Select the blue E to expand the RTF editor. 2. Click on the "Home" tab. 3. Select "Replace" in the ribbon view. 4. The ribbon view displays the find and replace options, including the buttons "Replace" and "Replace All". | Select the "Replace All" button. |
| Exp. Statewide Search | 8/17/2015 | V15.3 | Relationship/TPR tab: On the tab, In the results grid for an agency, a "connection is unavailable. Please try again later." message occasionally displays instead of the relationships. The connection was not lost because it is available on the Workgroups tab. Some very long relationship descriptions cannot be displayed in the grid. | If more information is needed about the client, use the Request Access option to directly view the Relationships in client detail in the agency listed in the grid row. |
| Fiscal -- Claiming | 7/31/2013 | V13.3 | Claim Audit Report - When selecting Additional filters or Amount filters on the report Setup tab the report results include all claims within the selected Change date range instead of a subset of those results. | In the report results use the Group By Box option to sort the report results by the field desired. |
| Fiscal -- Claiming | 8/15/2013 | V13.3 | Claim Detail Report: When the "Export Raw Grid" option is selected for the report, the error message "List index out of bounds (17)" displays. | "Export Grid" functionality works without error. Add the desired columns to this report and export the data to the desired format. |
| Fiscal -- MA Eligibility | 9/1/2015 | V15.3 | MMIS DD Screenings report will not display ICD-10-CM diagnosis codes until 15.4. | The user will have to look at an individual client records to see the ICD-10-CM diagnosis codes. |
| Fiscal -- Payments | 12/3/2014 | V14.4 | Payments> Cannot add a new payment to an existing payment batch without doing a new search or refresh. | Do a new search for the new payment and then you will be able to add it to an existing payment batch or go to a payment batch and add the payment to the batch. |
| Fiscal -- Service Arrangements | 1/14/2015 | V14.4 | Service Arrangements: After using Cancel, some fields, such as Client name or Service, do not display if they were changed or removed during editing. | To refresh the field (s): a. Place the cursor in the field on the arrangement. Press F5 or the Refresh button on the toolbar.The data in the field displays when the screen closes during the refresh. b. If a Service Arrangement Search is done the fields refresh and data displays in the fields. c. Switch to a different arrangement and back to the one that you are working on the fields refresh and data displays in the fields. |
| Fiscal -- Service Arrangements | 2/18/2015 | V14.4 | Use other vendors: Is disabled when Transportation Special Cost Codes are used with Services 180 - Treatment Foster Care, 181 - Child Family Foster Care) or 188 - Supervised independent living (18-20) - cannot switch to Yes. | Create a Service Arrangement for each Service Vendor until this can be fixed in a future release. |
| Fiscal -- Service Arrangements | 6/29/2015 | V15.2 | Service Arrangements: No message displays to save an arrangement if it was never saved or changes were made after a save before approving or sending for approval. | Always save a newly created arrangement or after changes are made before approving or sending for approval. |
| Licensing | 7/17/2013 | V13.2 | License Tracking Lists: An error message displays on some existing License Tracking lists when attempting to select the treeview node. | Click "OK" on the error message to view the list. Complete edits in a new list. |
| Person Search | 9/11/2013 | V13.3 | Select Person for [Intake, Assessment or Case Management]: When using an Address search an error displays when multi-selecting clients to add to the workgroup. | To avoid the error, select one client at a time to add to the workgroup. |
| Person Search | 3/13/2015 | V14.3 | Person Search: Name Search - when similar names are returned, by default, the names are incorrectly sorted in reverse order. | In order for the names to be sorted by A – Z, sort on the name column in the results grid. |
| Placement | 12/3/2014 | V14.3 | The Placements with Overlapping Dates report does not account for situations when two placements are currently open. The report looks for the start date of a new placement overlapping the end date of a previous placement, but doesn't take into account a previous placement with no end date. | |
| Reminders/Alerts | 6/25/2013 | V13.2 | Reminders and Alerts: Two issues exist: 1) The pop-up message notifying users of new alerts/reminders is not displaying. 2) The green checks that indicate new alerts/reminders are not displaying consistently. | Until the bug is resolved, do not rely on the pop-up message for notification of new alerts/reminders. Manually check the Reminders and Alerts log, sort by Date if necessary. |
| SDM | 8/28/2015 | V15.3 | Reunification Assessment > Print Blank Tools: Selecting the option to print a blank tool opens up the blank Safety Assessment tool. | Use the treeview or the grid to select the Reunification Assessment tool. |
| Service Plan & Review | 1/18/2013 | V12.4 | Service Plans>Child Protective Services Plan and Family Assessment Service Plan: The Strengths and Needs Assessment tool fields do not refresh information when adding a Client, and entering them as a Secondary Caregiver on the Decision Tool node. This occurs when the Strengths and Needs Assessment tool and Child Protective Services Plan are created first, and the Secondary Caregiver is added to the workgroup afterwards. The new Decision Tool information does not display on the Service Plan Setup tab if no changes are made to the 'Caregiver Priorities' tab of the Decision Tool. | Remove selections on the "Caregiver Priorities" tab of the Strengths and Needs Assessment tool. Save the tool and re-select priority strengths and needs. Return to the Service Plan, and refresh the Strengths and Needs Assessment tool field. |
| Service Plan & Review | 11/27/2013 | V13.4 | Documents and Service Plans > Setup tab: Refreshing a Participant field sometimes deletes information in the related fields. This occurs when a Client is merged after the document or service plan is created. Participant fields appear blank, and related functions (e.g. Move Service Plan on an Out of Home Placement Plan) do not return expected results. | Access the dropdown menu for the Participant, and select the new name for the Client. |
| Service Plan & Review | 12/11/2014 | V14.4 | State Service Plans: The option to print a blank state service plan is disabled when accessed in a workgroup on a new state service plan. | Save and refresh the Setup tab. |
| Service Plan & Review | 5/28/2015 | V15.2 | RTF Editor in State Service Plans, MAPCY, and Northstar Kinship/Adoption Assistance Eligibility Determination: Using the font size "12 point" does not save. The font size reverts to "9 point". | Use a font size that is not "12 point". |
| Staff Activity | 8/21/2012 | V12.3 | Time Summary by Program and Time Summary by Service Activity reports are returning Worker Detail even when "Include Worker Detail" is not checked. | |
| Staff Activity | 1/10/2014 | V13.4 | Staff Activity Log>Show only Activities not Signed-Off: When results are returned the top row in the grid is defaulted as highlighted. The option to Sign Off Time by a date range is not immediately available. Users must first Sign Off on at least one record then click on the Sign Off Time button again in order to perform the action without having to multi-select the desired records. | Sort the grid by the Date column, multi-select the desired records and click on the Sign Off Time button. |
| Staff Activity | 3/5/2014 | V14.1 | Time Summary by Service report>A double outline displays around the cells making it difficult to read the results.. | After the report is displayed in the Preview, click on the Email button to view or print the report in PDF format. Printing the report in PDF format can make it easier to read but does not completely solve the problem. |
| Workgroup & Related/Caseload List | 2/9/2012 | V12.1 | The Case List with Clients Report is not accurately totaling the number of workgroups or the number of clients at the end of the report. | Run the Case List grid or Case list banded reports to get a correct total of workgroups. No workaround to get an accurate total of clients. |
| Workgroup & Related/Caseload List | 10/7/2014 | V14.3 | General Reports>Case/Workgroup folder>Privacy Practices Notice Needed report: Printing a 1 page report produces multiple copies of the same report when only 1 copy is requested. In some instances users can get thousands of copies of the same report if they are unable to cancel the print job. They will also see the Report Notes section multiple times on the same printed copy of the report. | None |
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