SSIS Mentor Program

The SSIS Mentor Program supports local agencies use SSIS effectively and efficiently. Mentors play an important role in supporting workers, improving data accuracy, and ensuring reliable reporting.
Each agency selects their own mentors and defines mentor roles based on local needs. Depending on the agency, mentors may focus on worker-related tasks, fiscal tasks, or both.

What SSIS Mentors Do
SSIS Mentors are the first point of contact when agency staff have SSIS questions. They:
• Provide one-on-one, hands-on support
• Explain and demonstrate SSIS features and functions
• Share updates about new SSIS versions
• Coordinate or lead training opportunities
• Help troubleshoot issues
• May provide local technical support
If a mentor can’t resolve an issue, they have direct access to the SSIS Help Desk for additional assistance.

Worker Mentor Program

SSIS Worker Mentors provide front line assistance to local agency workers, coming right to the user’s workstation to explain and demonstrate SSIS functionality. Each mentor works closely with the SSIS County Coordinator to ensure training opportunities, communicate new SSIS version features, and provide technical support. When mentors are unable to troubleshoot problems and require assistance themselves, they have assigned access to contact the SSIS Help Desk.

SSIS Worker Mentor Program contacts by Agency

Fiscal Mentor Program

SSIS Fiscal Mentors provide first line assistance to county workers, coming right to the user’s workstation to explain and demonstrate SSIS Fiscal functionality. Each mentor works closely with that county’s Fiscal Coordinator(s) to ensure training opportunities and communicate new SSIS features.

SSIS Fiscal Mentor Contacts by Agency

New Mentor/Coordinator Training

A series of on demand eLearning modules created for new mentors and coordinators. Modules are meant for initial training and as resource to review if/when needed.

SSIS Mentor Manual

The SSIS Mentor Manual provides an overview of mentor roles and responsibilities as well as technical guidance for administering SSIS at the local agency level. Mentors and workers may also access the SSIS Worker Documentation and SSIS Fiscal Documentation pages for additional resources.

Contact

Heide Moris is the SSIS Mentor Coordinator. E-mail her at heide.moris@state.mn.us.