DHS Systems and IT Updates MnCHOICES Help desk

MnCHOICES Help Desk

Updated 2/13/2024

Hours

8 a.m. to 4:30 p.m., Monday through Friday.

Submit questions

Go to MnCHOICES Help Desk Contact Form, DHS-6979 and choose a topic:

• Technical: Report a problem with the MnCHOICES application, re-open a plan, recover data or report other computer-related issues.
• Policy: Assessments, support planning, waiver/Alternative Care (AC)/Essential Community Supports (ECS) programs, homecare [personal care assistance (PCA)/Community First Services and Supports (CFSS) or consumer directed community supports (CDCS)], rates, OBRA Level I [1] and II [2], managed care [health risk assessment (HRA), support plans or programs], LTSS (Long-term services and supports) Improvement Tool, MnCHOICES training or other.
• Other: User access, certification or other.

Get answers to common questions before contacting the help desk.
Problem-solving steps for MnCHOICES users.

Windows Presentation Foundation (WPF)

DHS is migrating the application platform for MnA from Silverlight to Windows Presentation Foundation (WPF). With the end of Silverlight support in October 2021, this migration to WPF is critical to reduce security risks and browser limitations but will have a similar look and feel along with increased stability.
Adjusting screen resolution
Adjusting screen resolution guide
Bringing an assessment online
Installing or updating MnCHOICES Assessment desktop application for Windows 7 Internet Explorer users
Installing or updating MnCHOICES Assessment desktop application for Windows 10 Internet Explorer users
Installing or updating MnCHOICES Assessment desktop application for Windows 10 Microsoft Edge users
Issue reporting protocol
MnCHOICES Assessment technical specifications
Taking an assessment offline
Troubleshooting: Deleting content and resetting profile
Troubleshooting an issue with running eligibility offline
Uninstalling MnCHOICES Assessment desktop application
Workaround to get back to online mode

Troubleshooting documents

Revised MnCHOICES

Create a web browser bookmark/favorite (includes how to clear browser cache)

MnCHOICES Assessment

Deleting Content and Resetting Profile
Known Issues v20.9.1
Offline Document Restore
Person master index (PMI) number changes
Printing Reports from Closed Assessments (PDF)
Release Notes
Running Eligibility Offline (PDF)
Snipping Tool – How to Use It (PDF)
Windows 10 Troubleshooting

MnCHOICES Support Plan

Change plan dates when prepopulated
MnSP Known Issues 20.9.1
Release Notes
Technical Specifications (PDF)