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DHS Systems and IT Updates MnCHOICES

Problem-solving steps for MnCHOICES users

Updated 9/25/2024

A user must follow the steps below to troubleshoot a problem when using the application before attempting to contact the MnCHOICES Help Desk. If a user goes though all of these steps and still cannot find a resolution, they should reach out to their mentor for more options.

MnCHOICES application troubleshooting steps

  1. Consult these resources in the MnCHOICES Help Center:
  1. Current Functionality and Future Enhancements document
  2. Practice guides
  3. Smart guides
  4. Micro-learnings
  5. Other help center resources.
  1. Have you done the MnCHOICES training that discusses the content or workflow you have a question about? If not, go to PartnerLink - MnCHOICES training and do the training that covers the issue. If you have taken the training about your topic, review the specific the specific module related the issue.
  2. Review DHS policy manuals if the question is policy-related.
  3. Contact your mentor for more options or potential solutions if you complete all of these steps without a resolution. If a mentor does not have an answer, they will follow the MnCHOICES Help Desk process.

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