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DHS Program Resources Child Protection/Welfare Sup

Kittson County

Minnesota Child and Family Service Review

Program Improvement Plan

I. General Information

 
 

County Agency Name:

KITTSON COUNTY SOCIAL SERVICES

Address: 410 S 5TH St, Suite 100

Hallock, MN 56728

Telephone Number: 218-843-2689

 

County Person Primarily Responsible for PIP:

Kathleen L. Johnson, Director

E-mail Address:

kjohnson@co.kittson.mn.us

 

Telephone Number: 218-843-2689

 

DHS Quality Assurance Contact Person:

Lori Munsterman

E-mail Address:

Lori.Munsterman@state.mn.us

Telephone Number: 320-255-2452

  

Date Draft PIP Submitted by County: 04/30/07

Date PIP Approved: 6/28/07

Due Dates for Quarterly Updates:

October 31, 2007 (for the July-September, 2007 reporting quarter)

January 31, 2008 (for the October-December, 2007 reporting quarter)

April 30, 2008 (for the January-March, 2008 reporting quarter)

July 31, 2008 (for the April-June, 2008 reporting quarter)

Date of PIP Progress Review(s):

PIP Completion Date:

II: Program Improvement Plan Narrative *Detailed instructions and additional information on the following narrative is available in the PIP instructions*

Introduction and Performance Summary: Include when the MnCFSR was completed and a summary of performance in outcomes, performance items and national standards.

Introduction:

The Minnesota Department of Human Services reviewed the child welfare system of Kittson County Social Services (KCSS) during August of 2006 for the period of May 2005 through April of 2006. The following is a summary of KCSS’ performance in outcomes, performance items and national standards based on percentages of their criteria deemed “out of compliance”. As Kittson is a county of just under 5,000 residents, KCSS had only six cases chosen for review during this evaluation process. Of those six cases, only four met the criteria for MnCFSR review which thus places greater “value” on any review criteria out of compliance.

The period under review was a time of transition for the KCSS’ Child and Family Services department. KCSS employs only one child and family social worker. This department had been served by one social worker for sixteen years; was replaced by a new social worker who held the position for less than twelve months during 2004-05; and thus was replaced by a new social worker in the Fall of 2005. Additionally, these changes of positions reflect the first time a new social worker was added to the KCSS since the director, who holds the only administrative position in the agency, took over the agency in the fall of 1999. Many supervisory tasks needed to be updated and/or developed to help facilitate the learning process for both the director and the new social workers.

The review period reflects the work of the last two social workers, mentioned above, for this timeframe. It is necessary to emphasize that the review period mostly reflects the first six months of work of our present social worker who was new to the area of children and family services, and thus during a time of high training requirement pressures. KCSS embraced the MnCFSR process as an ideal opportunity to help facilitate the development of the correct professional work habits and service emphases to be established for our new social worker and the agency.

Performance Summary:

National Indicators:

KCSS met the criteria for 5 out of the 6 national indicators. The indicator which was not met was for foster care re-entries. This indicator was not met in one of the four cases reviewed for this indicator.

Cont. on next page

Performance Summary cont.

MN Outcomes: Safety, Permanency, and Well-Being

Outcome & % Met

Item #

# Cases Achieved

PIP

Outcome & % Met

Item #

# Cases Achieved

PIP

S1 67%

1

2 of 3

Yes

 

12

N/A

 
 

Supplement

3 of 3

  

13

1 of 2

Yes

 

2

3 of 3

  

14

1 of 2

Yes

S2 75%

3

4 of 4

  

15

1 of 2

Yes

 

4

3 of 4

Yes

 

16

1 of 2

Yes

P1 50%

5

2 of 2

Yes

WB1 25%

17

2 of 4

Yes

 

6

1 of 2

Yes

 

18

0 of 4

Yes

 

7

1 of 2

Yes

 

19

3 of 4

Yes

 

8

2 of 2

  

20

3 of 4

Yes

 

9

N/A

 

WB2100%

21

4 of 4

 
 

10

0 of 1

Yes

WB3 25%

22

4 of 4

 

P2 0%

11

2 of 2

  

23

1 of 4

Yes

Cross Cutting Themes Identified During MnCFSR: Provide a description of crosscutting themes and systemic issues that affect multiple areas of the county’s performance.

KCSS would like to note that the MnCFSR review stated in its executive summary: “Performance items related to Permanency Outcomes and Well-being Outcome 1 were the most often rated as Areas Needing Improvement. It is important to recognize that ratings were based on a relatively small sample of cases measured against high performance standards. In addition, it is significant to note that, with only four cases being reviewed, a single case rated as Area Needing Improvement would result in the requirement for a Program Improvement Plan.”

KCSS believes that this review process did not necessarily reveal any systemic issues reflective in our service delivery and protection work, but it did help us to take note of those areas which may develop into systemic issues if not addressed and pointed out those areas of strength we want to fortify.

Description of Overarching Strategies: Provide a description of program improvement strategies and identify strengths or promising practices that can be effective in making improvements in multiple areas. Include discussion on staff orientation/training in relation to the MnCFSR and Program Improvement Plan.

Program Improvement Strategies: KCSS believes that its foundation of children’s and families service provision and practices is solid. The continued focus on training opportunities and job performance assistance will help to support and enhance the work of our case manager. The area that KCSS will most focus on is the strengthening of supervision and quality assurance practices.

MnCFSR PIP Orientation: KCSS believes that our strength is also our greatest weakness, being the number of staff we have available to perform our Child and Family Services duties. As our staff consists of one Social Worker and the director, orientation and “buy-in” to the program improvement plan is a given.

Description of Methods of Measurement/Monitoring: Provide a description of the evaluation approaches that will be used for measuring improvement, e.g. Qualitative Case Review System and review of relevant SSIS reports.

Qualitative Methods: KCSS director will be attending the QA toolkit training in May 2007. County tools and protocols for management will be developed after that training. KCSS will review one case per quarter utilizing the QA Toolkit.

Quantitative Methods: KCSS will utilize the available charts and reports provided in SSIS for case monitoring of measure improvements and general case management and supervision.

Plan for the Development and Dissemination of the PIP: Provide a description of the process used for developing and soliciting input on the PIP, e.g. who was involved, and the plan for dissemination of the PIP to agency staff and community partners.

Development of the PIP: PIP development was conducted by discussion with DHS staff and internal county discussions and analysis.

Dissemination of the PIP: The PIP will be given to the county commissioners, the county child protection team, the county’s presiding judge, and other interested parties.

III. Matrix

SAFETY OUTCOME 1: Children are first and foremost protected from abuse and neglect

Item 1: Timeliness of initiating investigations of reports of child maltreatment

Performance at time of review (%): 66.7% (2 of 3 cases)

Performance Goal (%): 85%

Issues noted in the final report:

One of the three cases reviewed was not assessed within the five days allowed for Family Assessments under state statute, following intake acceptance. It is important to note that the social worker involved with this case is no longer employed by KCSS.

Person(s) responsible for implementing action steps and monitoring progress:

Kathy Johnson, Director

Action Steps

Date to be Completed

Methods of Measurement/Monitoring

Quarterly Updates

The agency will review the response requirements for investigations and Family Assessments.

All reports will be responded to within required timelines.

05/01/07

05/01/07

Director will monitor by use of SSIS charts and reports

Case review using QA Toolkit

 

SAFETY OUTCOME 2: Children are safely maintained in their homes whenever possible and appropriate

Item 4: Risk of harm to child(ren)

Performance at time of review (%): 75% (3 of 4 cases)

Performance Goal (%): 85%

Issues noted in the final report:

In the case rated as Area Needing Improvement, the agency provided services to target risks to some, but not all, of the children in the family. The primary issue initially identified in this case was the condition of the family home and the mother’s parenting skills. One child entered foster care due to unclear custody status and the presumed father being out of the home. There were two other children who remained in the home for whom services were not initiated until the third child was reunified with the family. At that time, in-home services were initiated to address parenting.

Person(s) responsible for implementing action steps and monitoring progress:

Kathy Johnson, Director

Patsy Kuznia, Social Worker

Action Steps

Date to be Completed

Methods of Measurement/Monitoring

Quarterly Updates

Conduct a risk assessment for all children in a family unit.

The agency will arrange for services to address safety and risk issues identified for all children in the family.

05/01/07

05/01/07

Director will monitor the completion of risk assessments through SSIS, review of cases utilizing the QA Toolkit, and case file documentation.

 

PERMANENCY OUTCOME 1: Children have permanency and stability in their living situation

Data Indicator: Foster Care Re-Entries

National Standard: 8.6%

County Performance (2005) (%): 25% (1 of 4 children)

Performance Goal (%): 17%

Person(s) responsible for implementing action steps and monitoring progress:

Kathy Johnson, Director

Action Steps

Date to be Completed

Methods of Measurement/Monitoring

Quarterly Updates

Pre-placement consultation for appropriateness of placement for client.

Post-reentry placement consultation for review of county intervention strategies.

When appropriate, the agency will utilize formal Trial Home Visits

05/01/07

05/01/07

Case consultation with SW and director, including review of one case per quarter using the QA Toolkit.

Quarterly review of the following SSIS Charting and Analysis reports:

Federal 4.2

SSIS 8

 

PERMANENCY OUTCOME 1: Children have permanency and stability in their living situation

Item 6: Stability of foster care placement

Performance at time of review (%): 50% (1 of 2 cases)

Performance Goal (%): 85%

Issues noted in the final report:

In the one case noted as needing improvement, the child had been in four different placement settings during the period under review. The child moved from a residential treatment setting to a non-relative foster home. After 11 months, this long-term foster care placement was disrupted unexpectedly due to the child’s behavior. The child was placed in detention, and later in another residential treatment setting.

Person(s) responsible for implementing action steps and monitoring progress:

Kathy Johnson, Director

Patsy Kuznia, Social Worker

Action Steps

Date to be Completed

Methods of Measurement/Monitoring

Quarterly Updates

The agency will monitor placement stability through regular contact with foster parents and children.

The agency will offer needed services to foster parents to help maintain placement stability.

Case documentation of the reasons for placement changes and their relationship to achieving plan goals.

05/01/07

05/01/07

Placements will be monitored for their stability and ability to facilitate treatment goals. SSIS charts and reports will be used to track placement histories

Federal 6.1

SSIS 7.

Review of case record utilizing the QA Toolkit.

 

PERMANENCY OUTCOME 1: Children have permanency and stability in their living situation

Item 7: Permanency goal for child

Performance at time of review (%): 50% (1 of 2 cases)

Performance Goal (%): 85%

Issues noted in the final report:

In the case rated as Area Needing Improvement, a goal of reunification was in effect for 24 months, but the parent was non-compliant with court orders and case plans, and there was no indication that the goal would be achieved. During the period under review, the goal was changed to long-term foster care, and an exception to the Adoption and Safe Families Act requirements was noted by the court. While the current goal is appropriate and based on the needs and circumstances of the child, the previous goal was in place for a considerable period of time with strong indications that it was unlikely to be achieved.

Person(s) responsible for implementing action steps and monitoring progress:

Kathy Johnson, Director

Patsy Kuznia, Social Worker

Action Steps

Date to be Completed

Methods of Measurement/Monitoring

Quarterly Updates

Determine whether the permanency goal(s) is appropriate considering the child’s age and needs. Permanency goals will be reviewed 5 months after placement for children under 8 years of age, and 11 months after placement for all other children. Information regarding the goal review will be included in the agency’s report to court.

Consideration of the ASFA timelines for cases, especially for those in placement for 12 of the most recent 15 months.

05/01/07

05/01/07

Review of case with SW and director utilizing the QA Toolkit.

 

PERMANENCY OUTCOME 1: Children have permanency and stability in their living situation

Item 10: Permanency goal of long-term foster care

Performance at time of review (%): 0% (0 of 1 case)

Performance Goal (%): 85%

Issues noted in the final report:

In one case, the child had a permanency goal of long-term foster care. The case was rated as Area Needing Improvement because the child was in foster care for 29 months before the court ordered long-term foster care and the goal was achieved. Since that time, there has been a disruption of the child’s placement in the long-term foster care setting and the child is currently in a residential treatment setting.

Person(s) responsible for implementing action steps and monitoring progress:

Kathy Johnson, Director

Patsy Kuznia, Social Worker

Action Steps

Date to be Completed

Methods of Measurement/Monitoring

Quarterly Updates

KCSS will include discussion of permanency timeframes in court reports, including the number of months children have been in placement, as reminders to the county attorney and court of permanency timelines.

Permanency proceedings will be initiated as required

05/01/07

Case review by SW, director and child protection team. (QA Toolkit)

 

PERMANENCY OUTCOME 2: The continuity of family relationships and connections is preserved for children

Item 13: Visiting with parents and siblings in foster care

Performance at time of review (%): 50% (1 of 2 cases)

Performance Goal (%): 85%

Issues noted in the final report:

In both cases the agency made concerted efforts to facilitate visits between children and their fathers. In one of those cases, the agency made extensive efforts which included arranging and facilitating visitation while the father was in jail, and transporting the young child to see the father in a treatment facility four hours from the county. The frequency of visitation ranged from weekly to bi-weekly which was necessary to facilitate the goal of reunification. In the same case, visits did not occur between the child and mother, but the agency made multiple attempts to contact the mother who was last known to reside out of state. In the other case, the agency developed a plan for visitation between the child and their father. Visits moved from unsupervised to supervised, due to their negative impact on the child’s behavior and functioning.

In the case noted as needing improvement, additional agency efforts were warranted to locate the child’s mother to offer and facilitate visitation. The agency became aware of the mother’s location, and was considering initiating contact with her to determine the appropriateness of future visitation.

Person(s) responsible for implementing action steps and monitoring progress:

Kathy Johnson, Director

Patsy Kuznia, Social Worker

Action Steps

Date to be Completed

Methods of Measurement/Monitoring

Quarterly Updates

Efforts to facilitate visitation with parents and siblings will be a priority and all efforts will be noted in the case file.

KCSS will make diligent efforts to locate absent parents and engage them in visitation.

05/01/07

Efforts to facilitate family visitations will be discussed and documented in the case file. The case notes will be reviewed for appropriate documentation.

Review of one case per quarter utilizing the QA Toolkit.

 

PERMANENCY OUTCOME 2: The continuity of family relationships and connections is preserved for children

Item 14: Preserving connections

Performance at time of review (%): 50% (1 of 2 cases)

Performance Goal (%): 85%

Issues noted in the final report:

In the case rated a Strength, the agency actively supported the child’s connections, through therapeutic, supportive and educational services. The child was placed in a home with foster parents that had known the child’s family for an extended period of time and the child was able to continue in the same school setting.

In the case noted as needing improvement, the agency learned early on that the child was an American Indian and promptly sent notification to the child’s tribe, Leech Lake. Leech Lake tribal social services was kept informed of the status of the child, participated in Family Group Decision Making and approved of the location of the child’s placement. The issue that resulted in the rating of Area Needing improvement was that, further into the case, the agency learned that there may have been other tribes that the child was affiliated with (the child’s father was reportedly Cherokee). There was no indication that the agency made attempts to contact a tribe or determine the child’s eligibility for membership in a Cherokee tribe.

Person(s) responsible for implementing action steps and monitoring progress:

Kathy Johnson, Director

Patsy Kuznia, Social Worker

Action Steps

Date to be Completed

Methods of Measurement/Monitoring

Quarterly Updates

All of the proper Native American authorities will be notified as dictated in statute as well as family and noted primary connections.

05/01/07

Efforts to facilitate Family and primary connections will be discussed and documented in the case file. The case notes will be reviewed for appropriate documentation using the QA Toolkit.

 

PERMANENCY OUTCOME 2: The continuity of family relationships and connections is preserved for children

Item 15: Relative placement

Performance at time of review (%): 50% (1 of 2 cases)

Performance Goal (%): 85%

Issues noted in the final report:

In the case noted as needing improvement, a thorough and timely search of paternal relatives was conducted and paternal relatives participated in the Family Group Decision Making sessions that were held. The case was rated as Area Needing Improvement because a search of maternal relatives was not conducted.

Person(s) responsible for implementing action steps and monitoring progress:

Kathy Johnson, Director

Patsy Kuznia, Social Worker

Action Steps

Date to be Completed

Methods of Measurement/Monitoring

Quarterly Updates

Relative searches for both sides of the family will be conducted by KCSS or its delegate.

05/01/07

Monitor through case consultation and review using the QA Toolkit.

 

PERMANENCY OUTCOME 2: The continuity of family relationships and connections is preserved for children

Item 16: Relationship of child in care with parents

Performance at time of review (%): 50% (1 of 2 cases)

Performance Goal (%): 85%

Issues noted in the final report:

In both cases reviewed, the agency made extensive efforts to promote and maintain the children’s relationship with their fathers. Frequent visitation was noted as key in preserving those relationships and, in addition, fathers participated in educational meetings and after-school activities of the children. in one case, the agency had made reasonable efforts to contact the child’s mother, and those efforts were unsuccessful.

In the case rated as Area Needing Improvement, there was a need to further evaluate the child’s relationship with his/her mother. Information gained from case related interviews indicated that the child desired a relationship with their mother.

Person(s) responsible for implementing action steps and monitoring progress:

Kathy Johnson, Director

Patsy Kuznia, Social Worker

Action Steps

Date to be Completed

Methods of Measurement/Monitoring

Quarterly Updates

Extensive efforts to maintain relationships with parents of children in placement shall be made and documented.

KCSS will make diligent efforts to locate and engage absent parents.

05/01/07

Monitoring of efforts will be conducted through case consultation and review of cases using QA Toolkit.

 

WELL-BEING OUTCOME 1: Families have enhanced capacity to provide for their children’s needs

Item 17: Needs and services of child, parents, foster parents

Performance at time of review (%): 50% (2 of 4 cases)

Performance Goal (%): 85%

Issues noted in the final report:

In both in-home cases reviewed, the needs of children, mothers, and fathers were fully assess, and identified needs were addressed through the provision of appropriate services. In both of the placement cases reviewed, the agency conducted a thorough assessment of the children’s and father’s needs.

Both of the cases rated as Area Needing Improvement were placement cases. In one of those cases, the needs of the non-custodial mother were not fully assessed, including an assessment of her ability to care for the child when the child was removed form the father’s home. in the other case, foster parents’ needs were not adequately assessed. In this case, case interviews indicated that there were limited discussions with the foster parents about the needs/plans for the child and the foster parents did not receive copies of case plans.

Person(s) responsible for implementing action steps and monitoring progress:

Kathy Johnson, Director

Patsy Kuznia, Social Worker

Action Steps

Date to be Completed

Methods of Measurement/Monitoring

Quarterly Updates

Copies of case planning will be shared with foster parents and documented in case notes.

KCSS will make diligent efforts to locate absent parents, assess their capacity to be involved in their child’s life, and offer services when appropriate.

05/01/07

Monitoring of efforts will be conducted through case consultation and review of cases using QA Toolkit.

 

WELL-BEING OUTCOME 1: Families have enhanced capacity to provide for their children’s needs

Item 18: Child and family involvement in case planning

Performance at time of review (%): 0% (0 of 4 cases)

Performance Goal (%): 85%

Issues noted in the final report:

Reviewers noted that, in some cases, the caseworker engaged appropriate family members in the development of the case plan through meetings. Family members were involved in the identification of family strengths and needs, as well as discussions of service options.

Cases were rated as Area Needing Improvement for two reasons- in two cases all appropriate family members were not engaged in the development of the case plans; and there were not current, written case plans in any of the cases reviewed.

Person(s) responsible for implementing action steps and monitoring progress:

Kathy Johnson, Director

Patsy Kuznia, Social Worker

Action Steps

Date to be Completed

Methods of Measurement/Monitoring

Quarterly Updates

Case planning will be conducted with all appropriate family members present.

Current case plans will be kept on file.

05/01/07

05/01/07

Case plans and files will be reviewed and monitored for family involvement by director.

Review of one case per quarter using the QA Toolkit.

 

WELL-BEING OUTCOME 1: Families have enhanced capacity to provide for their children’s needs

Item 19: Worker visits with child

Performance at time of review (%): 75% (3 of 4 cases)

Performance Goal (%): 85%

Issues noted in the final report:

Face-to-face visits between the agency caseworker and children ranged from weekly to less than monthly in the cases reviewed. In all of the cases rated as Strength, the worker had at least monthly face-to-face visits with children, or had attempted to have at least monthly contact. Worker visits were supplemented by phone contacts and other service providers’ contact with families. Examples of the frequency of worker visits increasing or decreasing to meet the needs of children were noted. in all of the cases reviewed, visits were substantive and focused on pertinent issues. Information gathered during case related interviews indicated that the case worker had developed positive working relationships with e children and children were comfortable contacting the worker.

In the case noted as needing improvement, there had been a significant period of time between face-to-face visits, and the frequency of visits was not consistent with the needs of the child.

Person(s) responsible for implementing action steps and monitoring progress:

Kathy Johnson, Director

Patsy Kuznia, Social Worker

Action Steps

Date to be Completed

Methods of Measurement/Monitoring

Quarterly Updates

The frequency of face-to-face visits will be consistent with the needs of the child(ren).and occur at least monthly.

09/01/07

Cases will be reviewed and monitored by the director through case consultation. SSIS charts and reports, and the QA Toolkit.

 

WELL-BEING OUTCOME 1: Families have enhanced capacity to provide for their children’s needs

Item 20: Worker visits with parent(s)

Performance at time of review (%): 75% (3 of 4 cases)

Performance Goal (%): 85%

Issues noted in the final report:

In most cases, the agency caseworker had a sufficient level of contact with children’s parents. In two cases in which parents were resistant to worker contacts, the caseworker continued to make consistent and repeated attempts at contact. In the majority of cases, visits that did occur were substantive and parents reported during interviews that they had developed a positive working relationship with the caseworker.

In the case rated as Area Needing Improvement, additional efforts to contact a child’s non-custodial mother were warranted in order to assess her capacity to be involved.

Person(s) responsible for implementing action steps and monitoring progress:

Kathy Johnson, Director

Patsy Kuznia, Social Worker

Action Steps

Date to be Completed

Methods of Measurement/Monitoring

Quarterly Updates

KCSS will make diligent efforts to locate and engage absent parents.

The frequency of face-to-face visits will be consistent with the needs of the parent(s) and occur at least monthly.

05/01/07

Cases will be reviewed and monitored by the director through case consultation, SSIS charts and reports, and the QA Toolkit.

 

WELL-BEING OUTCOME 3: Children receive adequate services to meet their physical and mental health needs

Item 23: Mental health of the child

Performance at time of review (%): 25% (1 of 4 cases)

Performance Goal (%): 85%

Issues noted in the final report:

In two cases children received formal mental health assessments; one through residential treatment, and the other in an outpatient setting. Ongoing mental health needs were adequately addressed through the provision of both in and outpatient services. In another case, the agency had made a referral for mental health services and had offered the family assistance in accessing those services.

In all three cases rated as Area Needing Improvement, required children’s mental health screenings were not completed for all eligible children in the family. Completion of children’s mental screenings would aid in the early identification of potential mental health issues.

Person(s) responsible for implementing action steps and monitoring progress:

Kathy Johnson, Director

Patsy Kuznia, Social Worker

Action Steps

Date to be Completed

Methods of Measurement/Monitoring

Quarterly Updates

Mental Health Screenings will be attempted /conducted for all children in child welfare and child protection services.

Whether a CMH Screening was conducted will be documented in SSIS.

05/01/07

Cases will be monitored for appropriate documentation

Review of one case per quarter using QA Toolkit.

Quarterly review of CMH Exception Report (SSIS General Report)

 

SYSTEMIC ISSUES: Agency Responsiveness to the Community

County Self Rating (from Self Assessment):

Goal: Community Input

Issues noted in the final report:

Development of a Children’s Justice Initiative (CJI) Team and reevaluation of the county’s Child Protection Team would provide the agency with additional opportunities for multi-agency collaboration. The Children’s Justice initiative is a collaboration between the Minnesota Supreme Court and the Minnesota Department of Human Services. The purpose of the project is to improve the processing of child protection cases and outcomes for abused and neglected children, and to timely find safe, permanent homes for abused and neglected children, whether that is through reunification with parents or some other permanent placement option. The district court judge serving Kittson County has expressed an interest in developing a CJI team. Continued discussions to this end are encouraged.

The county has a Child Protection Team that meets on an as-needed basis. Team membership is currently limited to the agency, law enforcement and the county attorney. Expansion of team membership would allow for increased community involvement. A number of stakeholders expressed concern that some mandated reporters in the community do not fulfill their reporting obligations. Inclusion of these mandated reporters in a multi-disciplinary team may result in a sense of shared responsibility for meeting the needs of abused and neglected children.

Person(s) responsible for implementing action steps and monitoring progress:

Kathy Johnson, Director

Action Steps

Date to be Completed

Methods of Measurement/Monitoring

Quarterly Updates

Director will correspond with judge stating willingness to join CJI team.

Director will correspond with superintendents asking them for their thoughts in joining the Kittson County Child Protection Team.

09/01/07

05/07/07

Through quarterly updates

Through quarterly updates

 

SYSTEMIC ISSUES: Quality Assurance System

County Self Rating (from Self Assessment):

Goal: QA system reinforcement

Issues noted in the final report:

Kittson County has some quality assurance practices in place, including supervisory review of intake decisions, track assignments, assessment/investigation decision and determinations, and frequent, informal case consultation. The agency would benefit from expansion of their quality assurance system to evaluate child and family services with a focus on those practices most likely to result in positive outcomes for children and families. It is important to note that the agency director also serves as supervisor to all agency staff. This could present a significant barrier, but could also support the case for implementation of a formal case review process and having a structured, consistent process in place.

Person(s) responsible for implementing action steps and monitoring progress:

Kathy Johnson, Director

Action Steps

Date to be Completed

Methods of Measurement/Monitoring

Quarterly Updates

Attend Supervisor Forum on QA Toolkit Updates

Implement QA strategies through KCSS protocols

05/16/07

(completed)

09/01/07

TrainLink attendance roster

Through quarterly updates

 

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