DSD eList announcement
Date: Oct. 16, 2026
To: Early Intensive Developmental and Behavioral Intervention (EIDBI) providers, people who receive services, families and other interested parties
From: DHS Disability Services Division
Purpose: To provide a status update on EIDBI service authorization requests
Contact: ASD Contact Form
EIDBI service authorization update
As of Oct. 1, 2026, Acentra Health resolved the EIDBI service authorization processing backlog.
To reduce processing delays, DHS and Acentra Health spent several weeks focused on:
DHS announced the efforts to address the EIDBI service authorization processing delays in a Sept. 24, 2026, eList announcement.
Review of new EIDBI service authorization requests
For requests submitted to Acentra Health after Oct. 1, 2026, EIDBI partners, providers and families can expect Acentra Health to complete their review and make a determination or request additional information within seven days.
To prevent future authorization processing backlogs, DHS and Acentra Health:
DHS will continue to closely monitor service authorization request volume and processing times to ensure timely processing.
Provider actions
To support timely service authorization review, EIDBI providers should:
For more information, refer to MHCP Provider Manual – EIDBI Benefit – EIDBI provider role in timely review.
Family and case manager actions
Families and case managers who are waiting for an authorization can:
Impact on providers, families and case managers
DHS understands that service authorization processing delays can create challenges for children, families, case managers and providers, particularly when delays affect access to ongoing EIDBI services. We appreciate the continued partnership and patience while we addressed processing delays.
More information
DHS will provide additional updates if EIDBI service authorization processing significantly changes.
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