Department of Human Services (DHS) contracts with the Voluntary Agencies (VOLAGs) to administer the RCA program for the 8 counties. The VOLAG worker signs and dates the CAF page number 1 on behalf of the county agency. This date is accepted as the date of application for cash and SNAP.

It is the responsibility of the VOLAG to make all RCA eligibility determinations.

County workers in the 8 VOLAG counties should not approve RCA eligibility (opening, closing or changing benefit levels).

When changes are reported to either the county agency or to the VOLAG worker or to the employment service provider, it is the responsibility of that person/agency to communicate the change to the other agencies involved.

To determine which VOLAG worker is assigned to a case, PF1 on the secondary worker logon id field on any STAT panel. The pop-up window provides the name, address, phone number and MAXIS email code for the worker. See TE02.13.02 (How to Locate Worker’s Name and Address).

The VOLAGs are a part of the county eligibility network. County agency workers are not required to get a release of information to contact the VOLAGs for information (for example: verification of resettlement grants, Matching Grant Program, employment, pay stubs, residency, etc.).