Use MN–ITS Submit DDE Claims (837) to Replace or Void (take back) a Claim

Revised: February 29, 2024

The new MN–ITS Request Claim Status response page allows you to copy, replace or void all claims submitted through MN–ITS DDE, X-12 Batch including Medicare Crossovers or claims received from Billing Organizations, Pharmacy Prescriptions and internal adjustment claims.

Claims submitted through MN–ITS (DDE) are now accessible on the same day using the MN–ITS Request Claim Status (276) feature.

Log in to MN–ITS

1. Log in to MN–ITS

2. From the left menu:

a. Select MN–ITS

b. Select Submit DDE Claims (837)

3. Select the appropriate claim type and complete the required (*) fields or appropriate situational field(s) (**) on each screen. Refer to the appropriate 837 MN–ITS User Guide if you need instructions to complete your specific claim type.

4. On the Claim Information screen on the:

a. 837D or 837P, select the Replacement or Void radio button in the Claim Frequency Code.

b. 837I indicate a replacement (7) or void (8) claim using the Type of Bill (TOB) Frequency Codes.

Note: You may replace a paid claim (even if the claim pays at zero) or a denied claim.

Replacing denied claims may result in a processing delay (up to 90 days). To avoid this delay, enter a new claim or copy a denied claim, then make corrections, and submit as a new claim.

5. Enter the PCN/Control Number of the claim you are replacing or voiding in the Payer Claim Control Number field.

6. Select the Validate button to ensure you have completed all required fields. Your claim information will be submitted and returned to you with the appropriate edits. Review the Claim Status Category and Claim Status codes using the Washington Publishing Company link on the right side of the screen to determine if corrections need to be made.

Note: Refer to the appropriate 837 MN–ITS User Guide and the specific service section of the MHCP Provider Manual for billing information and instructions on how to complete your specific claim type.

7. Select the Submit button to submit the claim. Within seconds, you will receive a Claim Response similar to the Validate with the claims Control number (in orange) at the top.

Understanding Your Claim Status Response (277)

The 277 Claim Status Response contains the current status of your claim and provides the Remittance Advice date if the claim has been paid or denied.

The claim response displays the Claim Information and the first Service Line on the claim with the WPC HIPAA compliant Claim Status Category and Claim Status codes that explain how the claim and line one were processed.

If there are additional service lines they are displayed as a blue collapsed accordion panel with the line number and a general service summary. Providers must select each line to review the HIPAA compliant codes and payment information to understand how the entire claim was processed.

Providers may print a copy of the response by selecting the Print Page link in the upper right section of the response.

After printing is complete select Back to 277 Response. If additional changes are needed select the appropriate action button or select close to return to the MN–ITS Home page.

Action Buttons

Copy – To correct an error of a denied claim or to copy information from other similar claims previously submitted.

Replace – If the claim paid, but paid incorrectly or a line item was denied. The user may access the claim, correct the information and resubmit. The original paid amount will be taken back and replaced with the correct information on the replacement claim.

Void (take back) – If the claim was submitted in error. This reverses the claim and takes the payment back.

Close returns you to the MN–ITS Home Page.