Minnesota Minnesota

Program HH Policy Manual

Program HH Policy Manual

Rights and responsibilities of people receiving services

Page posted: 8/5/20

Page reviewed:

Page updated:

Legal authority

Ryan White HIV/AIDS Treatment Extension Act of 2009, Minn. Stat. §144.292

Overview

All people who apply for and receive benefits through Program HH are protected against discrimination based on race, color, national origin, sex, religion, age, disability or association with a person with a disability.

Appeals

If a person feels their benefits are wrong or their application has not been processed correctly, they may ask for a fair hearing by writing to:

Minnesota Department of Human Services
ATTN: Appeals and Regulations
P.O. Box 64941
St. Paul, MN 55164-0941

The appeal letter should include all of the following information:

  • · Person’s name
  • · Address
  • · Phone number
  • · County/tribal nation of residence
  • · Person Master Index (PMI) or case number
  • · A brief explanation of the reason for the appeal.

    • Provider responsibilities

    Providers must comply with all federal laws regarding the protection of health information. A person receiving benefits through Program HH has a right to have personal information safeguarded. The provider is obligated to protect that right.

    The use or disclosure of any information concerning applicants to and recipients of Program HH for any purpose not connected with the administration of Program HH is prohibited, unless authorized by the person in a release of information.

    Responsibilities of people receiving services

    People receiving services are responsible to:

  • · Inform their pharmacy they are receiving benefits under Program HH, as well as any current insurance coverage
    (Note: People cannot use Program HH to avoid using insurance coverage.)
  • · Give Program HH and service providers full and accurate information necessary for accurate claims submission to Program HH
  • · Give service providers full and accurate information regarding coverage by health insurance carriers, Medicaid, MinnesotaCare and any other prescription assistance programs
  • · Inform Program HH within 10 days of any changes in income, household size, address, eligibility, health insurance coverage, Medicaid or Medicare coverage by calling 651-431-2398 (customer care) or 651-431-2414 (Program HH main line)
  • · Follow the processes and procedures outlined in this manual.

    • Additional resources

    Program HH Policy Manual – Application process
    Program HH Policy Manual – Eligibility requirements

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