MnCHOICES Help Desk

Updated 7/14/2025

Hours

8 a.m. to 4:30 p.m., Monday through Friday.

Submit questions

Go to MnCHOICES Help Desk Contact Form, DHS-6979 and choose a topic:

• Technical: Report a problem with the MnCHOICES application, re-open a plan, recover data or report other computer-related issues.
• Policy: Assessments, support planning, waiver/Alternative Care (AC)/Essential Community Supports (ECS) programs, homecare [personal care assistance (PCA)/Community First Services and Supports (CFSS) or consumer directed community supports (CDCS)], rates, OBRA Level I [1] and II [2], managed care [health risk assessment (HRA), support plans or programs], LTSS (Long-term services and supports) Improvement Tool, MnCHOICES training or other.
• Other: User access, certification or other.

Get answers to common questions before contacting the help desk.
Problem-solving steps for MnCHOICES users.

MnCHOICES troubleshooting documents

Login problems: Create MnCHOICES bookmarks with clean URLs