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24-hour emergency assistance

Page posted: 10/1/03

Page reviewed: 11/4/11

Page updated: 11/30/17

Legal authority

Federally approved BI, CAC, CADI and DD waiver plans, Minn. Stat. §245D.03


24-hour emergency assistance: On-call counseling and problem solving and/or immediate response for assistance at a person's home due to a health/personal emergency.

Primary caregiver: Person principally responsible for the care and supervision of the person. He/she must maintain his/her primary residence at the same address as the person and be named as an owner or lessee of the primary residence.


A person is eligible to receive 24-hour emergency assistance if he or she meets one of the following sets of criteria:

1. The person:

  • • Lives in his/her own home
  • • Does not receive 24-hour supervision
  • • Would otherwise require extensive, routine supervision.
  • 2. The person lives with a primary caregiver who would otherwise require extensive support in the absence of this service to secure help in the event of an emergency.

    Covered services


    This service covers the following non-equipment services:

  • • Immediate response for assistance at a person’s home
  • • On-call counseling and problem solving.
  • Equipment

    This service covers the following equipment services:

  • • Personal emergency response system (PERS) installation and testing
  • • PERS device and monitoring.
  • Provider standards and qualifications


    24-hour emergency assistance / non-equipment is a DHS enrollment-required service. For more information, see CBSM – Waiver/AC service provider overview.

    License requirement

    A 24-hour emergency assistance / non-equipment provider must have a license under Minnesota Statutes, Chapter 245D as a basic support service provider unless excluded. For more information, see CBSM – Exclusions from 245D licensure.


    A provider licensed under 245D must report all uses of controlled procedures, emergency use of manual restraint and prohibited procedures according to Minn. Stat. §245D.06, subd. 5 to DHS via the Behavioral Intervention Report Form, DHS-5148.


    24-hour emergency assistance / equipment is an approval-option: purchased-item service.

    Authorization, rates and billing

    The lead agency authorizes 24-hour emergency assistance at the market rate. For more information, see Long-Term Services and Supports Service Rate Limits, DHS-3945 (PDF).

    Additional resources

    CBSM – BI, CAC, CADI and DD waivers general process and procedures
    CBSM – Monitoring technology usage

    CBSM – Waiver/AC service provider overview

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