Minnesota Minnesota

MMIS Long-Term Services and Supports Manual

MMIS Long-Term Services and Supports Manual

Service agreement reason codes

Page posted: 8/3/26

This page lists reason codes you can add to a service agreement that create a related message on MMIS-generated letters.

You can add a reason code in two locations on a service agreement:

  • · RSN CD field on the ASA2 screen: MMIS will add the related message on all letters generated by MMIS for that service agreement.
  • · Line item RSN CD field on the ASA3 screen: MMIS will only add the related message to the letter for that line item’s provider, the person and the case manager.
  • This page includes some of the most common reason codes used on home and community-based services (HCBS) service agreements. The current MMIS text attached to reason codes on the service agreement letters may slightly vary from the text on this page.

    Code

    Message

    416

    The recipient has requested continued benefits pending appeal. This service agreement changed to reflect this continuation of benefits until an appeal ruling. If the recipient loses the appeal, the state reserves the right to bill the recipient for the difference between the services received and the level of services appealed. MINN. STAT. SECT 256.045, SUBD. 10.

    425

    An order of the commissioner issued regarding an appeal filed by the recipient. This service agreement is based on the order of the commissioner.

    427

    Based on an administrative review of the PCA assessment and service plan, or additional information submitted, the department has changed the service agreement.

    488

    You requested another copy of the original authorization notice. There are no changes from the original notice.

    499

    This service changed due to a rate adjustment. For billing purposes, please make sure you save this copy.

    565

    The person has elected to receive the shared service option for PCA or PCA complex services. his allows two or three persons to share PCA services in the same setting at the same time. An agreement with consent is required to grant permission for the agency to place the person’s name in the chart of the other person they share services. The provider agency delivers services according to each individual’s plan of care. The assessment and authorization for shared services based on the person’s 24-hour needs. Participation in a shared care arrangement does not reduce the total number of service units authorized. Minn Stat Sect 256B.0625 and 256B.0659.

    579

    This service requires a valid and active ordering NPI.

    584

    Changes to this service are due to procedure code changes. Providers: For billing purposes, please make sure you save this copy.

    586

    This is a Moving Home Minnesota service.

    598

    Service agreement changes were due to procedure code changes. Providers: For billing purposes, please make sure you save this copy. DHS review was required for approval of the EW CLS services.

    600

    Starting January 1, 2019, Medical Assistance will directly cover the cost of this personal care assistance and/or home care nursing service agreement instead of the health plan. The health plan will continue to be the payer for other health care services. This service agreement shows the change in payer for personal care assistance services and/or home care nursing services. This service agreement uses current information from the health plan. There are no changes to the amount of services this person is eligible to receive.

    604

    Starting July 1, 2018, Medical Assistance will pay an enhanced rate for personal care assistance services and the Consumer Support Grant budget will enhance if you are eligible for 12 or more hours of Personal Care Assistance services per day and have a qualified worker that meets the training requirements. Starting January 1, 2022, the enhanced rate eligibility changed to 10 or more hours of Personal Care services per day. This service agreement shows the change in rate for Personal Care Assistance Complex services. There are no changes to the amount of services this person is eligible to receive. The increase is required for the workers as wages and/or benefits.

    700

    Submit claims to DHS for services authorized on this agreement.

    823

    Deletion of the units and total amount for this service was necessary because the rate was incorrect.

    824

    This service replaces a duplicate service priced with an incorrect rate.

    825

    Closing this line item because the provider is no longer active under this provider number beyond the end date.

    826

    This service replaces a duplicate closed service because the provider is no longer active.

    827

    This is a new line item that authorizes a new service.

    828

    Reducing the units or total amount for this service.

    829

    The units or total amount for this service was increased.

    830

    Reducing the date span on this service. Provide the service for this new time period.

    831

    The date span on this service was increased.

    832

    The total units/amount and date span was reduced for this service. The person is no longer participating in the program as of the service agreement end date.

    833

    The person is no longer participating in the program as of the new service agreement end date. Any approved line item that began after this date is no longer valid.

    834

    This denied service agreement entered by mistake or has errors.

    835

    NOTE TO PROVIDERS: . . . . Refer to the person’s support plan for details regarding the type, amount, frequency and duration of services to be provided.

    836

    Closing this service because the provider changed or incorrect.

    837

    This closed service replaces a duplicate service because the provider was changed or incorrect.

    838

    Please ignore this letter if it does not show information about your services.

    839

    The service closes as of the new service agreement end date.

    840

    The units and total amount deleted for this service due to closing the service agreement.

    841

    This line item is no longer needed.

    842

    Closing this service agreement due to person entering the nursing facility.

    843

    Extending the date span and increasing the amount for this service.

    844

    Ending the service agreement due to a facility stay that does not allow for the service agreement to remain open.

    845

    Extending this service agreement.

    857

    This authorization has ended due to person moving to a new county of residence.

    858

    You received this letter due to changes to the provider’s records for this service. Contact your case manager or MN Health Care Programs Member helpdesk at 651 431 2670 or 1 800 657 3739 for more information.

    860

    Closing this service agreement because more than one PMI number assigned to the person. Do not use the PMI listed on this letter in the future. When you receive the new service agreement letter with the new PMI number, begin using that PMI as of the effective date of the service agreement.

    861

    Closing this service agreement because the person enrolled with a managed care program and will begin receiving waiver services through that organization. Services authorized and funded through DHS will end on the closing date and future waiver services authorized and funded through the managed care organization. To continue serving this person contact the enrollee's health plan or health plan's care coordinator.

    862

    This Alternative Care service agreement ended due to the person becoming eligible for Medical Assistance.

    864

    Use other more appropriate funding instead of the waiver or Alternative Care funds for payment.

    865

    Services will be ending effective the end of the waiver span or AC eligibility end date. Person is not continuing on the program.

    866

    Providers must continue to be eligible for enrollment in order for authorizations to be valid.

    983

    Denying this service due to errors.

    987

    CDCS services no longer authorized for this person.

    988

    This service agreement closed effective 12/31/18. South Country Health Alliance must approve services beginning 1/1/2019. Services provided prior to 1/1/2019 must be submitted to MN-ITS. For clams with 2019 dates of service, submit electronically to South Country’s Payer ID 81600. Questions? Providers may contact South Country at 1-866-722-7770, 1-888-633-4055, or access the provider portal link at www.mnscha.org.

    Additional resources

    MMIS LTSS Manual – About the service agreement
    MMIS LTSS Manual – Service agreement fields
    MMIS LTSS Manual – Service agreement screens

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