Retrieve Portfolio

Revised: April 17, 2025

Overview

When a provider attempts to enroll with MHCP using a Profile Identifier that is already in use, the Minnesota Provider Screening and Enrollment (MPSE) portal will display an error message and the provider will need to retrieve their portfolio to complete their enrollment. Do not use the retrieve portfolio process unless you have received one of the following error messages:

OR

This error message will occur in the following situations:

· The provider was initially enrolled in Minnesota Health Care Programs (MHCP) by a managed care organization (these providers are in what we call Encounter Only status).

· The provider’s records have become inactive for some reason (such as termination or noncompliance) and the provider is looking to reinstate the enrollment.

In these two situations, the provider will need to retrieve access to their portfolio. Providers will do this by using a Portfolio Return Key. A portfolio return key is a string of numbers and letters that MHCP generates for a Portfolio to allow providers to enroll with MHCP when they use a profile identifier that is already in use.

Steps to Retrieve Your Portfolio

1. Call the Provider Resource Center and request a portfolio return key.

2. Once you have obtained your portfolio return key, log into your temporary account using the MN–ITS application and click the link for Minnesota Provider Screening and Enrollment (MPSE) portal in the left-side navigation. If you do not have a temporary MN–ITS account, register for one using the MPSE Registration page.

3. Click the Retrieve Portfolio button at the bottom of the Manage Portfolio page, which is also the landing page for the MPSE portal.

4. Type the 32-digit portfolio return key you received in your email.

5. Type the Federal Employer Identification Number (FEIN) in the FEIN box or the Social Security number (SSN) in the SSN box that you want to use as your profile identifier. If you have both an FEIN and an SSN associated with your practice or organization, enter both.

6. Click the Retrieve Portfolio button. Your account will now be tied to the portfolio associated with the Portfolio Return Key used in Step 3.

7. On the Manage Portfolio page, click Create a New Profile Request.

8. On the Select Request Type page, enter the date of your request in MM/DD/YYYY format and click Continue.

9. On the Manage Profile Identifier page, click Continue.

10. The next page will be titled either Organization Information or Individual Information, depending on the portfolio type. Update any fields as needed and click Continue.

11. On the Manage Enrollment Records page there are two paths that can be taken:

Path 1: The provider type you are enrolling already exists on the Manage Enrollment Records page:

· Click Edit in the Actions column of the existing enrollment record.

· Select Yes to the question “Do you wish to reinstate this enrollment record?”.

· Complete the enrollment process by starting at Step 6 in the instructions for your portfolio type:

· Individual Providers – Step 6

· Organization Providers – Step 6

Path 2: If the provider type you are enrolling does not exist on the Manage Enrollment Records page, complete the enrollment process by starting at Step 5 in the instructions for your portfolio type:

· Individual Providers - Step 5

· Organization Providers - Step 5