Supplemental Nutrition Assistance Program (SNAP) Resources

Minnesota focuses on enhancing customer service in the SNAP program by removing barriers to program access, improving application timeliness, ensuring issued benefits are accurate, and ensuring proper denial or closure of cases. On this site, you will find links to information and resources to help manage your Supplemental Nutrition Assistance Program (SNAP) and process and maintain SNAP cases.

Use the right scroll bar to move up and down the page.

Helpful Links:

Policy includes links for bulletins, claims, DHS policy, Examples and Q&A, Food Distribution Program on Indian Reservations, IEVS & PARIS, and issuance

Reports includes links to MN SNAP Quality Control Payment Accuracy reports, MN Quality Control error data summaries, MN Quality Control error distribution maps, FNS reports, and characteristics of MN SNAP program: cases and people

Information and Tools:

Application processing:

What to tell customers about applying for SNAP (pdf)

What to say about SNAP phone card (pdf)

What to say about SNAP phone highlights card (pdf)

SNAP CAF Cover Letter. Letter developed by Roseau County.

Initial Screening Tip (pdf) – a good business practice from Martin County

Appointment Letter – Letter developed by Sherburne County

Applications, Recertifications and NOMI (pdf)

Intake Scheduling Letter – Letter developed by Sherburne County

SNAP Telephone Interviewing Guide (pdf)

SNAP Identity Verification Document List (pdf)

Mandatory Verifications for SNAP (pdf)

Expedited

SNAP Expedited Flow Chart (pdf)

Expedited SNAP Evaluation Form (DHS 4834-ENG)

Application Processing Project

Application Processing Project Announcement Email (pdf)

October-December 2016 Application Processing Achievement Announcement (pdf)

October-December 2016 Application Processing Data (pdf)

2016 Overall Application Processing Achievement Announcement (pdf)

2016 Overall Application Processing Data (pdf)

January-March 2017 Application Processing Achievement Announcement (pdf)

January-March 2017 Application Processing Data (pdf)

April-June 2017 Application Processing Achievement Announcement (pdf)

April-June 2017 Application Processing Data (pdf)

July-September 2017 Application Processing Achievement Announcement (pdf)

July-September 2017 Application Processing Data (pdf)

Case banking:

• An article on Case Banking How Connecticut's Breaking Down the Traditional Caseworker Model - September 2013.Human Services By the Batch (pdf), an interesting article on Case Banking - November 2011. Responses to request for information on Case Banking (pdf) – 8/2011Case Banking Worker Feedback Handout (pdf)Beltrami Article from March 2011 – Human services staff reorganized to provide better county serviceRice Article from February 2011 – Lean workplace set to start in MarchDaily Stand-up Meeting Checklist - Wabasha County case banking documentDuties by Function - Wabasha County case banking documentScheduler - Wabasha County case banking documentTransition Instructions - Wabasha County case banking document and Verification Cover Sheet - Wabasha County case banking documentWashington State – Redesigning Access to Public Assistance- a video – A link to a short video from the state of Washington. When the page opens, scroll down to “Project information.” The 3rd bullet contains a link to access the video. This is an example of what case banking is trying to achieve.

Client resources:

How to apply for Food Support Information Sheet (DHS-6142-ENG) provides information on how to apply for SNAP.SNAP information for clients on the DHS public web site• To report lost or stolen EBT cards call 1-888-997-2227.How to Use your Minnesota EBT Card (pdf) provides information on using the EBT card.Food shelvesUniversity of Minnesota Extension Nutrition Services Supplemental Nutrition Assistance Program Education (SNAP-ED) is nutrition education for SNAP recipients delivered by community nutrition educators from the University of Minnesota Extension and Minnesota Chippewa Tribes. Community nutrition educators teach the importance of a quality diet, how to purchase healthy foods on a limited budget, and how to prepare healthy meals with quick and easy recipes.• SNAP hotline: (651) 431-4050 or 1-800- 657-3698. For TTY call the Minnesota Relay at 711 or 1-800- 627-3529.Fare For All is a program administered by the Emergency Food Shelf Network that aims to provide more nutritious food at a lower cost to low and moderate-income families looking to stretch their food-purchasing power. Fare For All is open to everyone. There are no income-based requirements for participation. Once a month, individuals and families can purchase fresh, quality food items, including fruits, vegetables and frozen meat items at reduced rates. Packages may be purchased with cash, EBT, debit or credit cards.

Contact information:

County:

State of Minnesota NorthStar web page or click on the NorthStar link at the top right corner of this page.Minnesota Counties on the Web

State(s):

• Minnesota SNAP hotline: (651) 431-4050 or 1-800-657-3698. For TTY call the Minnesota Relay at 711 or 1-800-627-3529.• Use the National Directory of Contacts (pdf) to verify duplicate participation in other states.

Federal:

United States Department of Agriculture (USDA)Food and Nutrition Services (FNS)

Lost or stolen EBT card:

• To report lost or stolen cards call 1-888-997-2227.

Customer service:

• SNAP-ME Customer Surveys (English) pdf

• SNAP-ME Customer Survey (Spanish) pdf

• Looking for a way to seek public input on a regular basis. Check out Crow Wing County’s Customer Survey model at the comment link on Crow Wing County Administrator page.

County Success Stories

LeSueur County Success Story (pdf) One person’s successful initiative to promote SNAPAnoka County’s story (pdf) about developing strategies to reduce error rates, increase productivity and have fun doing it.Cass County’s system (pdf) uses video conferencing to save customers a trip.Swift County’s process (pdf) an innovative way to increase SNAP participation.

Denials and terminations:

SNAP Negative Action Worksheet (pdf) thanks to Le Sueur CountyClosure Two Step When Fail to Verify (pdf) – idea obtained from Ramsey County Denial Two Step When Fail to Verify (pdf) – idea obtained from Ramsey County

Management Evaluation Review:

SNAP-ME Review Forms and Guides

SNAP 30-day Exception FormSNAP 30-day Exception Form Guide (pdf)SNAP Expedited Exception FormSNAP Expedited Exception Form Guide (pdf)SNAP Able Bodied Adults Without Dependents Review Form (pdf)SNAP Abled Bodied Adults Without Dependents Review Guide (pdf)SNAP Case and Procedural Error Review Form (pdf)SNAP Case and Procedural Error Review Guide (pdf)SNAP Payment Accuracy Review Form (pdf) SNAP Payment Accuracy Review Guide (pdf)Sample Corrective Action Plan (pdf)Targeted SNAP Review Selection Instructions (pdf) – how to select SNAP cases that meet the review criteria for PAR and CAPER for your agency to review internally

SNAP-ME Handouts

SNAP Resources (pdf) – list of SNAP resources that can be found using CountyLink and SIR

ABAWD Resources (pdf) – list of all ABAWD resources and guidance available

Closings and Denials (pdf) – tip sheet for workers when processing closings and denials

CM and TEMP references for Application Processing (pdf) – helpful policy and system info for processing applications

Helpful Scripts for PARS, CAPERS, and ABAWDs (pdf) – common errors and scripts that can help you avoid them

Measures for SNAP High Performance Bonuses FY2015 - Measures for Supplemental Nutrition Assistance Program on which monetary bonuses are awarded.

MAFAS and Mentor Presentations 2017

Wages & Salaries (pdf) – presented by Laura Ellis on 1/19/17 and 1/25/17

Household Composition (pdf) – presented by Betsy Strand on 2/22/17 and 2/23/17

Shelter (pdf) – presented by Chakira Byrd on 3/23/17

Utilities (pdf) – presented by Ruth Maloney on 4/26/17 and 4/27/17

RSDI and SSI Income (pdf) – presented by Laura Ellis on 5/24/17 and 5/25/17, this also includes information on using SOLQ-I as identity verification for SNAP

Participation and outreach:

• The University of Minnesota Extension provides SNAP-ED programing in Minnesota counties. To find your local contact, call 612-625-7070 or click on the following link University of Minnesota Extension Simply Good Eating. Minnesota Chippewa tribes provide SNAP-ED programming on seven reservations (Bois Forte, Fond du Lac, Grand Portage, Leech Lake, Mille Lacs, Red Lake, and White Earth). To learn more, contact Amy Doyle at 651-431-4939 or amy.doyle@state.mn.us • A FNS report, Building a Healthy America: A Profile of the Supplemental Nutrition Assistance Program provides a summary of past research on program operational outcomes. Hunger Hits Home Documentary and Viewing GuideCalculating the SNAP Program Access Index (PAI): a Step-by-Step Guide (pdf)• The Community Partner Outreach Toolkit provides tips in these tough economic times to get more eligible people enrolled in SNAP. In it, you’ll find facts and figures as well as frequently asked questions and program talking points. Take advantage of the tips, templates, and promising practices to ensure you’re making the most of your outreach activities. • Check out this Hunger Solutions targeting seniors. There is information to share and posters to download to use in your office and at outreach sites to increase participation among older Minnesotans. Positively Minnesota, Department of Employment and Economic Development. Nothing tells a story like numbers. Here you’ll find data and data tools that give you a comprehensive look at Minnesota’s economy and workforce. It provides the latest and most detailed data available on employment, wages, job growth and more, as well as key economic comparisons between Minnesota and other states.Supplemental Nutrition Assistance Program (SNAP) logo/service mark in English and SpanishSNAP Outreach Grantees

Payment accuracy:

Shelter Deduction Clarification effective 07/2014 pdf – lists examples of how to determine shelter deductions in a shared living expense (rent) arrangement.

Tip Income (pdf)

Household Composition (pdf)

MAXIS Coding & Verification of Assets (pdf)

What Is Six-Month Reporting (pdf) - handout with current gross income limits.

Keys to Payment Accuracy (pdf) from FNS

System resources:

TSS Help Desk Survival Guide 2014 (pdf) 2014 MFWCAA HandoutPRISM Basics for Financial Workers (pdf) MFWCAA Handout

Training:

• The Training Toolkit is a resource that includes a variety of guides, handouts and other resources to assist financial workers in their daily work• Click here for Information on training opportunities or click on TrainLink tab above.

Worker tools and forms:

Phone and Complaint Log – a combination phone and complaint log in an Excel document. This is another document option for agencies to use as phone and/or complaint logs.Benefits of Leaving SNAP Cases Open - Zero Benefits (pdf) – this document provides information on the benefits of leaving SNAP cases open when eligible for zero Benefits.Elderly/Disabled Food Support Net Income Limits and Deductions (pdf) Forms or click on eDocs in the green bar above.• Counties, tribes, health care providers and others who order DHS documents now have a new Web site to order preprinted forms. Customers can now access the order fulfillment Web site off the eDocs forms and documents repository on DHS’ public Web site.
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