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Minnesota Department of Human Services Community-Based Services Manual (CBSM)
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Disability Linkage Line®

Page posted: 8/26/2009

Page reviewed: 8/15/11

Page updated: 8/15/11

Definition

Disability Linkage Line® (DLL): A neutral, statewide access point for disability-related assistance and expertise.

Background

In 2005, through funding from a CMS Real Choice Systems Change Grant, DHS launched the Disability Linkage Line®. DLL assures people have access to timely, consistent, accurate information that supports self-determination and informed choices.

DLL provides free, statewide, information, referral and assistance service to help people with disabilities and long-term illnesses, as well as their service providers and caregivers to:
1. Identify resources and benefit options.
2. Support decision-making.
3. Find solutions.

DHS contracts with the Metropolitan Center for Independent Living and the Southeastern Minnesota Center for Independent Living to provide DLL services statewide through four regional call centers. DLL is a gateway to the MinnesotaHelp.info Network®, which in addition to DLL is comprised of:

  • • DHS healthcare and policy experts
  • MinnesotaHelp.Info® database
  • • Other community partners
  • Senior Linkage Line (SLL)®
  • Veterans Linkage Line™
  • DLL also supports Disability Benefits 101 (www.db101.org), a free tool that helps people with disabilities learn how income may impact benefits so they can make informed choices, reduce fears and ensure work is part of the plan.

    Shared communication technology creates a virtual network of experts to support staff in giving the right information at the right time. This technology connects MinnesotaHelp.info® network partners. Linkage lines also share the same database, protocols and similar training and operating systems to support continuity of services across the network.

    DLL Information Requests

    There is no wrong call to Disability Linkage Line®. A single toll free number, 1 (866) 333-2466, connects callers with a trained DLL Specialist who will help the caller understand options, manage benefits, overcome service barriers and plan for the future. Customers may also access DLL Specialists anonymously thru www.db101.org “Talk to an Expert”. At DB101, clients may send an e-mail or initiate a live chat. DLL services include:

  • • Advocacy
  • • Assistive technology
  • • Benefits counseling
  • • Common requests include information and help with:
  • • Employment
  • • Financial assistance
  • • Health care and insurance
  • • Housing/shelter
  • • Independent living
  • • Legal help
  • • PCA services
  • • Public benefits
  • • Transportation
  • Contacting the DLL

    Persons can call the Disability Linkage Line® at 1 (866) 333-2466 Monday through Friday between the hours of 8:30 a.m. and 5 p.m. or visit DB101and choose “Talk to an Expert.”

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    © 2017 Minnesota Department of Human Services Updated: 8/15/11 12:16 PM | Accessibility | Terms/Policy | Contact DHS | Top of Page | Updated: 8/15/11 12:16 PM